Wine Rack Employee Reviews in Mississauga, ON

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Poor management and organizational skills
Wine Merchant (Former Employee) –  950 Southdown road Mississauga, Ontario5 July 2019
Employees were rude and rough to work with. Manager is not suitable for this position as she cannot manage her workload nor do basic store responsibilities and puts all her work on her inferiors. She let 30 minutes into my second training shift and expected me to self teach all protocol.
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Wine Rack Day
STORE MANAGER (Current Employee) –  Mississauga, ON16 April 2018
A typical day of handing out samples to customers walking by, upselling purchases and interacting with the public on a day to day basis. Making connections with customers and selling wine based on customer interactions.
The hardest part of the job would be refusing to serve customers. The most enjoyable aspect is when customers return to tell you how much they loved your suggestion.
The workplace culture is all about supporting your team and staying positive, while having fun.
Pros
Wine homework
Cons
Retail
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Laid back job if you're willing to ignore some nonsense.
Wine Merchant (Current Employee) –  Mississauga, ON7 November 2016
In many ways it is an alright part time job. Generally pretty easy and laid back. The customers are usually amusing and nice to talk to, same with most of your coworkers. It can be sorta fun to sell wine to customers, and even to try to up sell, since most people who come through the doors are open to trying what you suggest. Also it seems as if it is not too difficult to move up to management positions if you've been there a few years and do a decent job. For most people it is just a few hours on the side to make some extra money, so don't take it too seriously (The pay is extremely low, don't expect to make a living off your wages).

However, the upper management (district managers) and those in head office are certainly out of touch and don't respect front line staff at all. For example, bring up the "grape suit" to most hourly employees and you will get an earful. Demanding that worker to wear a giant purple or green spandex suit filled with balloons is demeaning and insulting.

You are also expected to follow a script with every customer that inevitably makes you come across false, wooden and pushy, rather than genuinely helpful. They rate your smile even, which again, seems insulting. Head office sends in what are essentially undercover spies to make sure you are following their script to the T, breeding a culture of paranoia at work.

Most of the schemes coming out of head office only serve to bewilder customers, frustrate store managers and alienate hourly associates.

Nevertheless, I would recommend working at wine rack, it is not terrible, especially if you
  more... have a store manager that shelters you a bit from the nonsense being spewed from the district managers and head office. Just don't take it too seriously, even if they do.  less
Pros
Nice customers, great coworkers, easy sales.
Cons
Out of touch upper management, low pay
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Small boutique store with wide sleection of good products
Sales Clerk and Acting Manager (Former Employee) –  Mississauga, ON22 December 2015
Ensured that inventory levels were well maintained and that customers were always able to find the right wine for the right occasion.
Had a lot of individual freedom to ensure the day-to-day operations went smoothly.
Managing co-workers could be challenging as there were many part-time staff and there was the constant need to share and balance individual schedules to ensure the store was adequately staffed - this would be prove to be the hardest part of the job.
Being able to provide customers with what they were looking for, even if they did not know at first, was always rewarding - allowed for many repeat customers.
Pros
Small, intimate work setting
Cons
Mostly only part-time hours available
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Not that great
Wine Merchant (Former Employee) –  Brampton & Mississauga ON21 May 2015
The first few years were good but towards the end of my 3 years everything went downhill.

Management is pretty much a revolving door.
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Overall rating

3.5
Based on 93 reviews
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Ratings by category

3.4Work/Life Balance
2.5Salary/Benefits
2.8Job Security/Advancement
3.0Management
3.4Culture