Sales Associate, Key holder (Former Employee) – Mississauga, ON – 28 October 2018
Working for this company was not a bad experience entirely. I worked with a lot of amazing people. The problem was that upper management did not follow through on serious complaints or suggestions regarding store environment or middle management problems. Unfortunately, I had a great start with amazing management and staff and later when management changed there were ethical and professional problems not addressed by upper management. Since I left those persons who were unprofessional and disrespectful have left the company. Sadly, it took many employees leaving before the company did anything about the problems. Anyone not management does not have a voice and is considered expendable, unless they plan to spend the rest of their life working for the company. Notice I said for and not with.
Wine Enthusiast (Former Employee) – Ottawa, ON – 11 November 2018
Stay away from wine rack specially in westboro. Honestly I did like my job, it was a great learning opportunity and I met amazing people. Sadly, no matter how hard you work, you're never rewarded. I gave my life to that company. Did so much work and got nothing back. What did I get ? I get 6 different managers in 1 year aand a half and most of them have no clue what they're doing. Most of them quit or get transferred to other stores. The westboro store is completely ignored by head office, they always promised to show up and help us but they never did. They always failed to come and see us or help us in any way. Everytime we sent them pictures of our store they never published them in their newsletter. The managers - mostly great ones but some are micromanagers. You'll get yelled at for a few cents above minimum wage, no surprise nowadays but not fair in any way. I loved my job but they never gave anyone a chance, and sadly it's like that at most stores. You can't work your way up. I was there for almost 2 years and tried to work my way up but was denied that due to the lack of communication between head office and other managers and probably them just not wanting to promote me in anyway. Over worked and under paid. The amount of money I spent out of pocket for that store to be great is absolutely sad and I hope they know they lost and are losing great, hard working employees.
Assistant Manager (Former Employee) – Paris, ON – 6 November 2018
No work/life balance, difficult to advance within company, empty promises from head office, no job security. Manager is unprofessional and gossips about employees, I was made to feel uncomfortable on many occasions
Sales Associate (Former Employee) – London, ON – 23 August 2018
Overall the wine rack was a fun experience. You learn about the different types of wines, notes, flavours, palates. What pairs best with each bottle. Most enjoyable part of the job was interacting with the customers and comparing favourites.
Wine Merchant (Current Employee) – Brampton, ON – 4 August 2018
This is a great option if you are an older student looking for a part-time job. The demand for hours isn't so high that you'd feel like you can't focus well on school. It's a retail job that is somewhat laid back and a great way to learn about wine. Whether it's through customer or co-worker interactions.
Wine Merchant (Current Employee) – Toronto, ON – 12 May 2018
There is one group of friends who advance very quickly within Wine Rack. They claim to have an internal promotion system, and will talk about it during the interview and any job fairs, but in reality, if you aren't a part of the main clique...it is unlikely that you will get hours, let alone a promotion.
Wine Merchant (Current Employee) – London, ON – 10 May 2018
Management was a little bad, but overall was a decent place to work for a bit while in school to pay for tuition. My location was quite flexible most the time. We could easily contact the manager and let her know if we needed specific days off, switch shifts with co workers.
free wine from time to time, company competitions with rewards
STORE MANAGER (Current Employee) – Mississauga, ON – 16 April 2018
A typical day of handing out samples to customers walking by, upselling purchases and interacting with the public on a day to day basis. Making connections with customers and selling wine based on customer interactions. The hardest part of the job would be refusing to serve customers. The most enjoyable aspect is when customers return to tell you how much they loved your suggestion. The workplace culture is all about supporting your team and staying positive, while having fun.
Store Manager (Current Employee) – Ontario – 23 March 2018
Fun customers, great products but they are not innovative or interested in keeping up on the latest market trends. Not transparent with staff, and, there is a true disconnect between upper management and store level. Extremely poor reviews given to keep raises minimal. Store managers are not making much more than merchants and no raises are given that are adequate to the cost of living increases felt in today's world. If you Google what the top people are making though, it will blow your mind. Great job if you are semi retired or just looking for a few hours here and there with free wine from time to time.
No appreciation of employees sacrifices. No chance for moderate income.
Wine Merchant (Current Employee) – Toronto, ON – 22 March 2018
Working with Wine Rack is a great first step for anyone interested in alcohol retail. You learn quickly how to interact with a diverse set of people on a daily basis. Pay not to "attractive", but there is some opportunity for advancement depending on how far you want to go with the company.
Wine Merchant (Current Employee) – Toronto, ON – 7 March 2018
Wine Rack is a fair enough company to work for, with flexible hours and opportunities to advance in the company, though the pay does not necessarily reflect the skills of the employees. You will learn a lot about dealing with ALL types of people, from entitled and snobby, to poor and addicted. Most of the customers love the stores and I believe that the neighbourhood mentality of the stores are really what drives sales. People can walk in and know they will see their favourite employee working, have a chat and a wonderful experience picking out wine. As an employee, there's free wine involved, contests and company-wide incentives. As a manager, I found there was a lack of support and a lack of appropriate pay for the hours and grunt work involved in selling your soul to the company.