WIND MOBILE Employee Review

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L2 Desktop Support Analyst
L2 Desktop Support Analyst (Former Employee) –  Toronto, ON25 July 2013
Responsible with IT support for all corporate Wind Mobile IT infrastructure in Canada and ensured proper maintenance
 Responded to service requests and expediently resolved tickets to maximize system uptime. Resolving 97% of
all tickets without escalation to support specialists
 In charge of supporting 5000+ employees all over Canada, corporate stores and offices
 Deployed workstations and peripheral, installing OS, apps and configuring network properties and hardware
 Supported disaster recovery plans, performed regular backups and created images on WDS. Performed
maintenance and troubleshooting of POS systems, broad experience in RQ4 and SingleView
 Outperformed peers by maintaining outstanding record of technical support service
 Substantially increased security and performance of systems by initiating installation of new anti-virus software
and critical operating system updates
 Dispatch Break/Fix Services for desktops, laptops, netbooks and peripherals
 Significantly reduced workstation set up time by developing a disk cloning procedure to streamline operating
system implementation and security configuration
 Planned, prepared and implemented infrastructure for new upcoming stores
 Produced and shared well-written communications and documentation
 Updating the call logging system with call detail, schedules fault resolution, and keeping all affected parties
aware of progress
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Great sales
Sales Representative (Former Employee) –  Toronto, ON12 March 2018
Before they changed name to freedom mobile, I worked for the company known in the past as wind mobile and it was a great experience where I gained valuable skills.
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Good place to start building face to face sales experience
Sales Associate (Former Employee) –  Toronto, ON2 March 2018
Good starting place as an associate, corporate positions are a bit harder to get to. Sometimes sales quotas are unrealistic given the amount of people that actually walk into a store or visit a kiosk.
Pros
easy going environment
Cons
sometimes theres nothing to do
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Overall rating

3.9
Based on 158 reviews
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Ratings by category

3.8Work/Life Balance
3.4Salary/Benefits
3.3Job Security/Advancement
3.6Management
3.6Culture