Wicker Emporium Employee Reviews

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This job takes over your life with no rewards
Manager (Former Employee) –  Nova Scotia10 June 2018
I worked here for a number of years and at first I loved it! You get to connect with many different people and help with their design challenges. Nothing feels better than finding the perfect piece for Someone. They always had the most unique items and it was actually fun working here. Then they decided to switch to mostly furniture and everything changed. The customers hated it and the employees were left to bare the brunt of the dissatisfaction. With no help from head office we were given unrealistic sales goals month after month. The staff in my employ worked so hard to try and meet these goals but to no avail. The prices of products increased to a ridiculous amount and customers hated it. The products everyone loved were gone and replaced with high end furniture which most people didn't want or need OR could afford! I personally did not buy a single piece of furniture from here but my home is filled with decor pieces. Most customers shared in this as well. Then comes the job itself. They expect you to do a ridiculous amount of heavy lifting and moving. Wayyyy more than 50 lbs. One table weighs 450 lbs!! You have to unload 40 ft trailers yourself it's insane. And they expect you to be serving customers at the same time. Covered in dirt and sweaty!! Then after working so hard to keep a business afloat they will up and decide to close you and put you out of a job. The problem with this company is not the staff at store level it is 100 percent upper management whom have no idea what they are doing, what their customers Want, or how to run a successful business.
Pros
Better than avg wage
Cons
Heavy lifting, no support from head office
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No respect, benefits, safety or equality for staff. Poor wages with work overload.
management (Current Employee) –  Bayers Lake, NS15 May 2018
Terrible head office, ecomm and owner. Negative company and poor quality products. Staff is left to attend to service needs of customers with no proper resolutions from company.
Pros
Leaving the company.
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Unbelievably boring with absurd expectations
Sales Associate (Former Employee) –  Oakville, ON16 April 2018
There are a handful of customers every day, and the sales expectations are obscene. It is mind numbingly boring, and it is poorly managed. Unless this all sounds like a great job.. pass it up and work somewhere else.
Pros
None
Cons
You'll go crazy
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Do not apply here
Sales (Former Employee) –  Ontario4 March 2018
This was the absolute worst work environment. No matter how hard you try, no one recognizes it and its impossible to make sales because there is no traffic to make sales to, yet youre going to be nagged by head office if you cant make sales. Commission is impossible to make in the way that its structured. Stay away- you can find a better use for your time.
Pros
Employees
Cons
Management
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Wouldn't recommend working here
Sales Associate (Former Employee) –  Halifax, NS7 February 2018
The people in the head office have no idea what is happening on the floor level, changing their minds so frequently it makes working the floor hard. Everyone seems nice at first but co-workers and other stores will steal your sales every chance they get. They expect you to climb massive ladders to get heavy furniture by yourself.
I could go on forever with reasons not to work here. Just save yourself the time and apply somewhere else
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Terrible company to work for but a learning experience.
Sales Manager (Former Employee) –  Vaughan, ON2 February 2018
Good learning experience but terrible wage. They expect us to work like slaves and the pay is garbage. Lots of false promises, no commission or incentives. All they care about is sales and don’t Care about you or your personal life. Higher management gives lots of false promises to employees and customer. They pretend to be “professional” but they are not!
We are nothing but slaves to them while the company is the one making the money ripping customers off always changing the MSRP.
Pros
Good environment
Cons
False promises, slaves, doesn’t care about you
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productive working independtly extensive heavy lifting
Retail Manager (Former Employee) –  Bedford, NS31 January 2018
Preparing for your day via sales quotas and organizing the day for easy work flow.
Customer service, orders and meeting all companys expectations.

Loss prevention, inventory control.
opening /closing procedures of business.

coaching/training of employees

interviewing / hiring
Pros
schedule flexibility
Cons
heavy lifting/stock, no sick benefits, poor wages
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Greedy and Immature
Sales Associate (Former Employee) –  Dartmouth, NS12 January 2018
Terrible environment in which to work.

Not at all concerned about their employees or for their customers, for that matter.

Management is just as bad as the COO.
Pros
Nothing
Cons
Everything.
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I would never suggest working here
Sales Associate key holder (Current Employee) –  Saint John, NB27 October 2017
Management and head office is so unorganized . Expectations are way to high for very little pay .
Head office cares very little about it's employees. Working alone for 7+ hours with no breaks .
Expected to climb 17 feet up a ladder with no help carrying heavy chairs .
Moving heavy furniture alone .
Scheduling is never done right and hours are cut out of no where.
Promised raised but never given them .
No consideration of staff and store issues.
The list goes on but I dont have all day .
Pros
Meeting so many diffrent customers. And buildong relatiomships with them .
Cons
All of the above
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fast paced busy job
Retail manager (Former Employee) –  Halifax, NS1 September 2017
Stores are very nice well laid out, product is beautiful and from all over the world, however there are many areas of management within that company that need serious improvement.
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overall good place to work
Assistant Manager (Former Employee) –  St. John's, NL28 July 2017
selling
helping customers
unloading stock
doing inventory
doing displays
management good to work with
head office good to deal with
hardest part very physical work
best part helping customers
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Not a place I would recommend
Sales Associate (Former Employee) –  Ontario30 March 2017
Overall there is no direct from head office and they are always changing things last minute without any heads up. Found there was no work life balance and always gave more than what was recieved. Sales goals over the top when they know no one buys big ticketed items just after the new year. Winter = slow times in retail.

Oh and be ready to be expected to move heavy furniture (over 50 pounds) Save yourself the headache and apply somewhere else!
Pros
Discount
Cons
No work life balance, over worked
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Was Alright
Key Holder / Sales Associate (Former Employee) –  Mississauga, ON17 September 2016
Enjoyed it only because it was in my career feild as a Decorator. Head Office is always changing something... almost feels like commision. Co-workers steal your sales because you are pressured to make your goal for the day. Not a lot of customers unless its around a holiday or the weekends. Which makes it hard to make a sale. Lots of gossip goes on between stores and staff. Stayed as it looked good on my resume, however i thought i was getting full time when i was hired but it was only part time. Didnt like the feel and pressure of it being like commision mainly.
Pros
Often only you in the store
Cons
Felt like commision
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hard workplace expect to much from you don't give you anything in return
Sales Associate and Cashier (Current Employee) –  Nova Scotia14 September 2016
It started off as a nice place to work, the co workers were very friendly and helpful. The owners act like there your friend but as soon as something goes wrong, you are to blame. They use to treat people like family but now you are just a number and they treat there warehouse staff like they are not important, when they have there Christmas party at there home they do not invite the boys from the warehouse as they are not worthy., they also pat them next to nothing for all the work they do.
These people only care about the money and there lifestyle not how there employees have to live. They are very disrespectful.
Pros
co workers great like family
Cons
long hours, owners don't care about employee welfare
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Good company to get experience
Assistant manager (Current Employee) –  Bedford, NS17 March 2016
Performed all necessary managerial skills including:
Opening/closing of the store
Cash Handling including cash balancing and performing cash deposits.
Customer service / sales at all levels
Lost prevention, adhering to company policy and procedures
Training / coaching and development of teams.
Stock incoming and outgoing including assembling the product and transportation to the floor.
Visual merchandising, including all marketing components
Conducting cycle accounts when necessary.
Establishing and setting up new accounts for customers.
Working with E- Commerce on a daily basis.
Scheduling and daily/ weekly payroll through payworks systems.
Pros
Experience gained
Cons
Lack of hours
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physical at times
key holder (Current Employee) –  Ottawa, ON8 January 2016
I have learned many things about the different types of woods that are used in the process of furniture building.There are many types of woods that are used that are not from this area.
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Fun and enjoyable place to work
Part-time Sales Associate (Current Employee) –  Kitchener, ON7 October 2015
Enjoyable place to work. The merchandise is great and high quality. The staff are very friendly and kind, willing to accept new people with a lot of enthusiasm. There is a lot of variety in the work done on a daily basis, and hours go past very quickly
Pros
good employee discount, great atmosphere
Cons
can be labour intensive on shipment days
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No clear direction
Key Holder (Former Employee) –  Toronto13 July 2015
The pay is not that great for the amount of work which is expected. There is no room for advancement and you often work alone.
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Great place to work except for management
Key Holder (Former Employee) –  Dieppe, NB29 June 2013
This was a great place to work. Always something to do. The staff is required to be well rounded in all areas of the store. Cash, customer service, sales, cleaning, and paperwork was all equally important. It is a physically demanding job. Lots of moving furniture, unpacking, setting furniture up and cleaning. Would not recommend for someone with any health or physical conditions. It was a great place to learn to be more responsible since you were held accountable for many different jobs within the store. My co-workers were friendly and helpful in all aspects of the job. Salary offer when hired was quite high for a retail position. The hardest part of this job was dealing with the management at this particular location. The manager that was hired while I was working was in my opinion not fit for the position. She was disrespectful towards her employees and customers on numerous occasions, manipulative, vindictive, dishonest and incompetent at completing tasks that should have been easy for a manager. This ultimately led me to seek new employment. Many employees quit, or were fired under her supervision.
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Was enjoyable
Stock Labourer (Former Employee) –  Saint John31 May 2013
Was an enjoyable summer job. I unloaded shipment, and unpacked the boxes.
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Overall rating

2.4
Based on 22 reviews
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Ratings by category

2.7Work/Life Balance
2.3Salary/Benefits
2.1Job Security/Advancement
2.1Management
2.5Culture