Hostess/Bartender in Courtenay, BC
Not a fan you probably will not be either
I only worked at Whitespot for a short while and it was not that great they did not have a very good system for training and would expect you to just know things you wouldn’t. staff change over is really high and they constantly have indeed posts because they treat there employee’s as highly disposable you think management would figure out maybe they are the problem. All the staff is amazing though and provide amazing customer service!
Hostess in Chilliwack, BC
I hated it
The servers were amazing and helpful to me when i needed it, the kitchen managers were nice when we needed them to help during busy parts but the main manager is kinda grumpy. the owner was cruel and treated the hosts like dirt and had no respect for his staff. the work itself was too much for one person during the busy hours. they’re always hiring because they can’t keep staff because the owner was too arrogant
Ok, but training is not good.
Got this as a second job, scheduling was good. Had a pleasant first couple days but it went down hill fast due to a lack of training for the position/ what you are being asked of. Had 2 training shifts and hours of not paid online training that never gave a good understanding of hostessing and the duties. I was already familiar with take out and customer service from previous experience. Every one has their own way of doing things so you have a lot of different opinions flying at you at once, while management may say otherwise. Management has extremely high expectations for the lack of training and vague explanations. Most of the time the fellow employees where great, servers do sometimes take advantage of the host for bussing tables so they don't have to. I got yelled at, and felt as though I hadn't been given the correct tools to succeed in the position. If a customer tells management you said "no" to them (although a server asked you to notify people to wait at their tables to pay, which was the case with me as I hadn't had the training to accept payment other than take out) you get yelled at. Far too many people running the show instead of one way of doing things for front of house. It all makes for an extremely confusing, and stressful work place (and not because of the customers). There is definitely room for improvement from management to make the restaurant work as one not chopped into different areas, understanding, and lots of room to improve in their training so employees can succeed. Salary is min wage plus tips so that's nice but management definitely asks for a lot with the tools given to hosts.
Good First Job
I will start out by saying your experience working at White Spot will largely depend on management. We went through multiple managers, it was sometimes like night and day depending on who you worked with. The level of support and respect we received was largely dependant on the manager and that will make or break this job for you. We had multiple incidents with managers who were racist, unhelpful, abusive, and one who sexually harassed employees.
A day starts out with coming in and finding out the specials, then serving tables. I learned a lot through working here including valuable customer service skills and how to deal with a large amount of stress. The hardest part of the job was when you had to do it all yourself as they send people home to save money. This meant sitting, grabbing drinks, taking orders, running food, and cleaning tables all by yourself if you didn't have a good manager on.
The most enjoyable part was getting to know the nice regulars and your co-workers. We had a great relationship and I've made lifelong friendships. This is a great place to work while going to school as long as the hours are there.
Dishwasher/Kitchen Helper in Kelowna, BC
I had no orientation whatsoever, they just hired me on the spot expecting me to know everything. And my trainer came in an hour late and apologized hoping there wasn’t any trouble. Also, my trainer was a morning dishwasher but I was hired to work night shifts. So we were in til after 10pm because he wasn’t used to closing the kitchen area. I wished I had a proper orientation where I would be prepared to become an employee.