WFCU Credit Union Employee Reviews

Showing all 13 reviews
Sort by: Helpfulness | Rating | Date
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Very old school way of doing things and very misleading.
Member Service Representative (Former Employee) –  Windsor, ON16 May 2019
If you plan on having a separate life from work don't waste your time applying here and there is not much room for growth. I applied for the member consultant position which I was hired part-time for except they wanted me to be available full time and free even on the days I wasn't scheduled. During my interview process none of the 3 people that interviewed me had mentioned that, even though it was made clear that I had other commitments. Expect to work every Saturday if your'e part time. I tried booking a Saturday off 2 months in advance for a wedding and they had an issue with that. You'll do a lot of tedious unnecessary work, and the environment created makes you feel like you're constantly walking on egg shells, everyones fake nice to one another . Overall I was left with a bitter taste in my mouth.
Pros
benefits
Cons
growth, environment
Was this review helpful?Yes 1NoReport
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Slap with one hand, Treat with the other
Office Assistant (Current Employee) –  Windsor, ON17 March 2019
WFCU is a great place to work but they are very strict in areas that seem odd. Their dress code I think seems stuck behind the other FI's, still requiring suits of the staff on the frontlines. All coworkers know this and you often feel like if you aren't following that dress code like anyone around you could send an email to HR.
On the flip side while the salary is... average, they do offer many opportunities, gifts, or thoughtful gestures to entice workers like Sports tickets, gift cards, a CUdos program so coworkers can rate eachother highly for better gift cards at the end of the year (like a merited Christmas bonus in July) and a very nice Christmas party. Stay in line and you will have a good time so long as you enjoy the work you are doing.
Pros
Good benefits, many draws for gifts, dependable salary, frequent HR initiatives, morally sound (as it is a credit union)
Cons
Very strict enforcement of rules, Environment can feel hostile, management can be aloof
Was this review helpful?Yes 1NoReport
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great environment, excellent perks, competitive salary
Manager (Current Employee) –  Windsor, ON14 October 2018
Lots of positive change in this company in the last few years. Increases in salary, communication and employee events and perks. Very busy environment but lots of opportunity.
Pros
great coworkers, events
Cons
very busy working environment
Was this review helpful?Yes 2NoReport
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good work environment
Member Consultant (Current Employee) –  Union, ON12 September 2018
Still needs to be a little more competitive in the financial services industry. Innovation, mentorship, idea development and salary are areas that could be improved upon. Overall, an okay place to work.
Pros
Friendly workplace
Cons
Mediocre
Was this review helpful?Yes 3NoReport
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Okay organization
Finance Intern (Former Employee) –  Windsor, ON12 August 2017
Unpaid internship, did not give me a reference despite punctuality and contribution. Learned basic processes such as signing up members, activating debit/credit cards, setting up RESP's.
Was this review helpful?Yes 1NoReport
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Professional customer service
Member Consultant (Current Employee) –  Windsor3 March 2017
Professional job in customer service. A lot of perks which is nice. Full benefits even when you're part time which is cool too. Branches run by managers, so you wanna get a great manager and be apart of a good team.
Pros
Benefits for PT, Professional
Cons
Every Member Consultant starts Part Time, Not All Managers are great
Was this review helpful?Yes 1NoReport
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Learning new material everyday
Member Consultant (Current Employee) –  Windsor, ON3 November 2015
Positive learning environment with room for growth supportive management and HR team in helping new hires develop. Many different positions available make moving around the job easy which is important for development.
Was this review helpful?Yes 1No 2Report
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Not the place for you
Member Consultant (Former Employee) –  Windsor, ON6 August 2015
Before you consider going through the 5 stage hiring process, you need to know a little more about WFCU. Everyone that gets hired though the credit union will be hired part time. Rarely do you get hired full time. Expect to work every single Saturday and Sunday.

A typical day is helping members with their cashing of cheques or making deposits. As a consultant you are also to reach goals of over draft, credit cards and loans as well as line of credits. You will be giving a goal of that. Also cold calling, you will have goals for that to.

it is difficult and stressful as you usually have a lot of stuff you are working on, but need to help members that are waiting and never getting to finishing the work.

Fair warning, do not make a mistake, otherwise start looking for another job, as you will be gone quickly. Your pay with be low 30s either salary or in the range of 15-17.

The turnover within this company is the highest i have ever seen. They cant seem to hold onto their employees. For a company that has 200 employees, it is not unusual to see 1-2 employees every two weeks either leaving or being fired. Also be prepared to work an extra 30 minutes a day without pay.

so before you consider working with the credit union, just remember the things here. This is not your typical bank job, you will be doing both sales and service. expect stress to come and you will have management on you for every mistake you make.
Pros
vacation, personal days
Cons
low wage, work longer hours on thursday friday
Was this review helpful?Yes 4No 1Report
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work with a nice atmosphere
Member Consultant (Former Employee) –  Windsor, ON23 July 2015
The typical day centred around meeting with and discussing financial planning and transactions with members. Large amount of information had to be retained about the credit union and its culture as well as training for financial planning for members. Management and co-workers were friendly and genuinely concerned with the success of the team. The best part of the job was working with members and assisting them to achieve their financial goals.
Pros
Excellent benefits and pay nice atmosphere and culture to work in
Cons
Limited time with each member due to credit union popularity
Was this review helpful?Yes 2No 1Report
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Upper Management is hard to please
Executive Assistant to the VP of External Affairs (Former Employee) –  Union, ON23 February 2015
I learned alot there, however it was hard to keep the Upper Management happy. The atmosphere was uncomfortable. My supervisor was very understanding and compassionate. Overall the staff are treated well.
Was this review helpful?Yes 2No 3Report
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Different Setup from Usual Bank
Member Consultant (Former Employee) –  Windsor, ON26 June 2014
Hybrid sales/service role, where you take on both the transactional and advisory role with the client. No traditional teller line, customers are brought into an advisors office to do day-to-day transactions as well as receive advice on investments/borrowing. Management and co-workers were supportive. HR policies and perks were excellent.
Was this review helpful?Yes 2NoReport
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
fun and productive, good work environment
Runner (Current Employee) –  Windsor, ON9 June 2012
check in with another employee, would be assigned a concession stands and would go and check in by swiping a card to show what time I came into work at and hand people food (hot dogs, nachos and cheese. pretzels, etc) and beverages as well, when shift was done go back to the machine and check out to know how long I had worked and that's it.
Was this review helpful?Yes 3No 8Report
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at WFCU Credit Union. Our community is ready to answer.

Ask a Question

Overall rating

3.7
Based on 13 reviews
54
45
32
20
12

Ratings by category

3.8Work/Life Balance
3.5Salary/Benefits
3.3Job Security/Advancement
3.2Management
3.5Culture

WFCU Credit Union Reviews by Location