WestJet Airlines Employee Review

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Job Work/Life Balance
Job Security/Advancement
Job Culture
Great working environment
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Calgary, AB28 January 2014
Operating Sabre system for travel reservations
Resolving customer complaints and escalating to supervisor
Providing customer service support
Great Company, Great staff, Great Manager
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Job Work/Life Balance
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An engaging place to work
Guest Services Manager (Current Employee) –  Vancouver, BC19 May 2018
Overall WestJet is a great employer.
There are small issues with work/life balance, especially if you aren't located near the airport you work at. This is most prevalent in the mid-level positions, where shifts are 12hrs (on a smooth day). This can easily result in 15hr days outside of your home, depending on where you're located in relation.
Salary is a little low in some cases, recently revised, but the benefits are great. Vacation time is excellent and bonuses and such are available as part of the total compensation.
Job security is superb - they don't really let people go without extensive cause. Advancement is another story, as promotion bottlenecks fairly quickly. Being able to move can greatly increase those opportunities.
Management, in my experience, has always been good. I have not clashed with people above me often, especially outside of the frontline capacity.
Culture is second to none in my opinion. There is a slight identity crisis currently with fast growth and increasing of employees, but the underlying culture remains.
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Job Work/Life Balance
Job Security/Advancement
Job Culture
Good culture has faded away
IT Department (Former Employee) –  Calgary, AB14 May 2018
WestJet was at one time among the most sought after employers in Alberta. As they have grown, the culture has eroded and now it is much like any other large corporate entity. Mostly faceless, all business.

Flight benefits are nice, but any decent salary elsewhere lets you pay for flights yourself.

The location up near the airport is great if you live in the north side of Calgary, but there is nowhere to leave for a quick lunch.
Casual work attire
No culture anymore
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Overall rating

Based on 224 reviews

Ratings by category

3.8Work/Life Balance
3.7Job Security/Advancement