If you've seen WestJet in the news lately, I can promise it hasn't been for one of their stellar customer experiences. Over the past two years I dealt with the policy changes on the frontline, while the company slowly transitioned to a major competitor for international airlines. The airline is poorly managed and continues to show less and less appreciation for its employees. This change in company culture is what lead me to leave along with several others. It's simply not what it used to be.
Poor management, poor culture, no appreciation, no pension.
Because of Westjet’s ability to hire smart caring team oriented and like minded people, they remain successful and attractive to prospective employees and the guest experience. Not actually sure how some employees are able to survive on the wage however the benefits are excellent.