WestJet Airlines
Happiness score is 63 out of 100
3.8 out of 5 stars.
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WestJet Airlines

WestJet Airlines Employee Review

Not the company it used to be

Classic underpaid, overwork environment. Flight benefits are of course, incredible, but you'll be lucky to make it to your days off without suffering major burnout. Unless you're a favorite and in good with the supervisors, no guaranteed breaks during a 12 hour shift which is asinine.

Ratings by category

3.0 out of 5 stars for Work/Life Balance
2.0 out of 5 stars for Salary/Benefits
2.0 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
2.0 out of 5 stars for Culture
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Stressful, not for everyone

If you survive the first couple months it’ll get better. Initial training is demanding and hard, but doable. Many procedures and ever changing policies
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Caring, fun and interesting

Worked here for 10 years. Always felt appreciated and listened to. Lots of opportunities for growth within the company. Lots of peer and management support. Good training programs, health and flight benefits.
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Same location

Good company but call centre job is terrible

This job position was the worst I've ever worked. The training is actually only 3 weeks, with 3 exams you have to pass at 85% or your fired. The training was so convoluted, fast pace and overwhelming. The actual system used to book customers is awful, it's as slow as a snail and for it being 2022 it seems this system was built in the ancient times. If the system wasn't so terrible, the job position would've been better. A proper booking system should be efficient for the employee to use, not an absolute headache and for the customer to not have to waste their time on the phone. I couldn't wrap my head around why a big company uses this clearly terrible system. Also, the actual job you are on the phones for 8 hours, phone rings within 1 second of the next one and you get in trouble if you use the washroom too much or you are late by a minute. In training you can't miss a day even if you are sick, they don't care. It felt like military style training for a job that only pays 2 dollars above minimum wage. The amount of work they require the call centre agents to handle is absolutely ludicrous for the wage. Now, I would recommend the company for its benefits/company culture but only with any other job position than this one.

Pros

work from home, computer provided

Cons

on phone all day, stressful, poor pay, bad training
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Overall rating

Based on 643 reviews

Ratings by category

3.5 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
3.3 out of 5 stars for Management
3.8 out of 5 stars for Culture

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