WestJet Airlines

WestJet Airlines Employee Review

Not the company it used to be

OCC (Former Employee) - Calgary - 28 November 2022

Classic underpaid, overwork environment. Flight benefits are of course, incredible, but you'll be lucky to make it to your days off without suffering major burnout. Unless you're a favorite and in good with the supervisors, no guaranteed breaks during a 12 hour shift which is asinine.

Ratings by category

3.0 out of 5 stars for Work/Life Balance

2.0 out of 5 stars for Salary/Benefits

2.0 out of 5 stars for Job security/advancement

3.0 out of 5 stars for Management

2.0 out of 5 stars for Culture

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Call Centre Agent (Current Employee) - Calgary, AB - 19 January 2023

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Call Centre Agent (Current Employee) - Calgary, AB - 8 January 2023

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Good company but call centre job is terrible

Call Centre Representative (Former Employee) - Calgary, AB - 23 December 2022

This job position was the worst I've ever worked. The training is actually only 3 weeks, with 3 exams you have to pass at 85% or your fired. The training was so convoluted, fast pace and overwhelming. The actual system used to book customers is awful, it's as slow as a snail and for it being 2022 it seems this system was built in the ancient times. If the system wasn't so terrible, the job position would've been better. A proper booking system should be efficient for the employee to use, not an absolute headache and for the customer to not have to waste their time on the phone. I couldn't wrap my head around why a big company uses this clearly terrible system. Also, the actual job you are on the phones for 8 hours, phone rings within 1 second of the next one and you get in trouble if you use the washroom too much or you are late by a minute. In training you can't miss a day even if you are sick, they don't care. It felt like military style training for a job that only pays 2 dollars above minimum wage. The amount of work they require the call centre agents to handle is absolutely ludicrous for the wage. Now, I would recommend the company for its benefits/company culture but only with any other job position than this one.