An engaging place to work
Guest Services Manager (Current Employee) – Vancouver, BC – 19 May 2018
Overall WestJet is a great employer.
There are small issues with work/life balance, especially if you aren't located near the airport you work at. This is most prevalent in the mid-level positions, where shifts are 12hrs (on a smooth day). This can easily result in 15hr days outside of your home, depending on where you're located in relation.
Salary is a little low in some cases, recently revised, but the benefits are great. Vacation time is excellent and bonuses and such are available as part of the total compensation.
Job security is superb - they don't really let people go without extensive cause. Advancement is another story, as promotion bottlenecks fairly quickly. Being able to move can greatly increase those opportunities.
Management, in my experience, has always been good. I have not clashed with people above me often, especially outside of the frontline capacity.
Culture is second to none in my opinion. There is a slight identity crisis currently with fast growth and increasing of employees, but the underlying culture remains.