WestJet Airlines
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What is difference between Customer Service Agent and Guest Service Ambassador?

4 answers

Customers service workjnv call center the guest service ambassador is airport

Guest Service Ambassador (GSA) is a more junior role that greets and assists people at the airport, with check-in kiosks, directions, etc.

Customer Service Agent (CSA) is a progressive step up where you assist travelers within the reservation system, solve more complex problems, assist with flight boarding, etc.

Guest service ambassador welcomes guests, assists with kiosk check-ins and inquires and any questions the guest might have regarding checking in, luggage, customs, etc.

Customer service agents checks-in the guests, weighs and checks luggage, issues boarding passes, seat selection, upgrades, special services and requirements, etc.

Not sure. Some titles are created to decrease responsibility so as to command a lower rate of pay and decrease hours so benefits do not have to be paid.

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