front line staff (Former Employee) – Alberta – 1 February 2019
A typical day starts with a brief meeting on how the branch is doing, meanwhile staff are feeling like they are overworked before the day even begins. Each one dreads the phone ringing I learned a lot about insurance, and a lot about how not to treat your staff. Branch management used to be good, up from that the management is dire. They really don't care about their staff. Hardest part of the job is coming to work each day, the most enjoyable part is going home Wish I could give it a 0 rating on everything except the benefits. Pay is terrible and new employees don't get the same benefit package.
Interesting work, variety of projects, growth opportunities
Project Manager (Current Employee) – High River, AB – 25 January 2019
The best part of the project management job with Western is the variety of projects one could handle: from business, IT, digital, construction you can experience all areas and develop a good quality portfolio. This offers great learning and career advancement opportunities. A great team of people within and outside of the Project Management Office, very engaged and personally committed to quality work. The executive team is ambitious, empowering and committed to supporting teams to succeed.
Personal Lines Broker (Former Employee) – Red Deer, AB – 22 January 2019
I'm an experience broker looking to change companies but after reading these reviews I won't be applying to WFG. Wake up management and make some positive changes. Appreciate your staff, hire more people so no one has to work overtime, give proper training! You are only as good as your people and if you can't keep or attract good people you will soon not be in business.
Empowering work environment and opportunities to learn
Business Strategist (Current Employee) – High River – 22 January 2019
Strong client focussed approach and management is focused on permeating this through the entire organization.
There are multiple projects on the go which presents unique challenges but also opportunities to learn, collaborate and contribute in a meaningful manner. Given the pace of change across the insurance sector, it is imperative to constantly innovate and be open to shifting gears, when required. This makes for an enriching experience - both personally and professionally.
The company has a strong appetite for growth and this brings opportunities for career growth & personal progression.
Empowering work environment, supportive colleagues, growth ambition
Insurance Advisor (Former Employee) – Red Deer, AB – 19 November 2018
Management is horrendous. Extremely green to the position, so apparently needed to prove her worth. The micro-managing was exhausting and the "alternate facts" coming from management kept me on my toes. Absolutely NO training or guidance until complaints received THEN training was somewhat (is 2 minutes considered training?) provided. No direction, extremely passive aggressive management, no training. You wouldn't even know management was in the office unless you did or said something wrong. Management was quite content to sit and hide in private office and wouldn't consider helping out due to staff shortages. The hardest part of my day was showing up, and the most enjoyable part of the day was leaving.
Insurance A (Current Employee) – British Columbia – 14 November 2018
Nearly all branches are short staffed putting added stress onto agents. Poor management at all levels. Little to no support from upper management whatsoever. The same poor cycle continues without any changes implemented to prevent the same issues from reoccurring.
Issue with staffing results in inability to perform at efficient level and impacts customer service. This leads to MANY unhappy customers and high number of employees who end up on stress leave.
Company is extremely numbers driven - which may not be an issue if offices were staffed properly. Difficult to achieve or surpass expectations when you are completing the duties of 2-3 agents with no compensation.
Always short staffed, Poor management, Stressful environment
We appreciate your comments and want to action your feedback appropriately. Please reach out to your manager directly or regional director, so, the challenges may be addressed. Thank you for your feedback.
Job Work/Life Balance
Industry Leader - Great brokerage to work for
Branch Employee (Current Employee) – British Columbia – 2 November 2018
As a long-term employee I am proud to work for Western Financial Group.
This is an insurance brokerage who truly cares about their employees and their clients. I've seen it over an over again trying to find fair solutions for clients and giving employees a chance to succeed in their role or trying to find the right match for their skills.
For those with the skills, right attitude and the personal drive there is plenty of upward mobility in the company.
Be prepared for continual change as this company does not stand for the status quo. They are always looking for ways to be better and you need to be able to adapt quickly.
There is lots of support and development opportunities available. Some is spoon fed , but ideally you need to be a self starter and take ownership of your own development with the tools provided.
good pay and benefits - education and career development - opportunity for growth and promotion
continual push for growth - inflexibility typical with a larger company - pace of change
Broker (Former Employee) – Red Deer, AB – 19 October 2018
I loved the people I worked with at our office. Like any office there is over sensitive, lazy and underproductive people. Found that they were often coddled under old management but new management did deal with under performers. The culture is fun and if you are willing to work hard there is plenty of room for advancement. Wages are medium in industry at best but holidays and benefits are decent. Due to understaffing work/life balance can be a struggle. If Western were to change the pay structure and give bonuses more on individual performance and weed out the underperformers it could be a great company.
Insurance Advisor (Former Employee) – Taber, AB – 10 October 2018
I wouldn't go back for a kidney if I needed one and the only way I could get it is if I worked there again! New manager in office just prior to me leaving was actually great, but hand tied by top heavy corporate office. HUGE pay discrepancy between men and women working there, not to mention they pay lower than industry standards.
Well, another example of a company thats is a shadow of what its former self.
senior level (Former Employee) – AB – 8 October 2018
They will attract you with words like transparent , fair, honest, open, engagement etc but what they fail to give you is their definition of such words. I was privy to the conversations that spoke about people as if they were old peta that needed to be put down or out to pasture. Personally I was disgusted. The odd thing is that people I thought I knew seemed to enjoy it. Incould go on and on about the good things I was doing and hd done but I’ll end the review with this. It doesnt matter how good you are or what yu have given up to come to this company in the end unless you bow down theres no future for you.
Helps you realize what kind of people are out there.
Helps you realize that that there is still this cut throat, throw you under the bus to save their own skin out there.
Licensed Insurance Advisor (Former Employee) – Red Deer, AB – 24 August 2018
everything at this company was good until july 1/18 when new branch manage took over. its like a dictatorship. staff with 10 years or more are now expected to send all new activities for auditing...like they don't know there job. bullying by other staff goes unpunished, management on power trip….management's way or the high way...so glad to be out there. pay is minimal at best, below industry standards, high turnover, continually understaffed. workload is at time very high
don't bother filing a complaint with HR cause it goes NO WHERE fast!
Adminstrative Associate (Current Employee) – High River, AB – 13 August 2018
I took a position at the head office more than a month ago. I am very happy with my entire working experience. I feel management cares about my team and we're given whatever resource we need to support our brokers in the branches. My favorite part of the job is getting to help our people in different towns across Canada. Everyone's needs are just a bit different depending on where they are. It's fascinating to learn all these differences, and fulfilling to provide custom solutions that work for these areas. The hardest part of the job is remembering who does what. There are so many people and departments, and if you're new, that can be difficult to navigate when you need help. I think the workplace culture is very positive. Expectations are well laid out and available for one's reference. I am already looking forward to advancement in the company.
Insurance Advisor (Former Employee) – Victoria, BC – 29 July 2018
Coworkers are great, but poor management, most managers are not leaders or willing to help the insurance advisors when it gets busy. The company cares about more sales, higher numbers and commission driven more than anything instead of the happiness of employees and great customer service. It has a lot of cattiness and high school drama as well as some managers are unable to understand employee confidentiality. Good place to start and learn insurance. But best to get out once an opportunity comes up
Customer service representative (Former Employee) – Lake Country, BC – 24 July 2018
start of day, answer messages on phone and email. greet customer with a smile. Learned is always new and fun, learning how to use their phone lines and email. i found that management was good she was new to the job when i started. everyone and the client knew each other and had a great relationship. the hardest part of the job would be
I find it almost obscene how much disconnect there is between the front line staff and the so called regional managers. They blatant lack of respect for people and their personal life is astounding! I mean I don't expect to be coddled, I will work hard but in return you need to respect the people in the trenches making this company function. I have never been so disenchanted with a company after listening to a conversation between a head office director and my manager, so artificial and uncaring. I'm currently looking for alternative employment.