Stop hiring friends of the managers to
Run this place as they play favouritism train them properly and educate
Them on decency
Please take a close look at upper management in care homes ,they are overbearing and one person is very vindictive this person knows they have the power and are totally not afraid to use it, very pompous attitude this person makes sure every one is under their thumb and lot of employees are in dire of their jobs because they come from a different country and are too afraid to speak up for themselves
Review the job routines and schedules.
Raise pay for house keeping since it isnt a easy job and extended health benefits