West Edmonton Mall is customer driven place. They are dependent on the customers coming to the mall, and as such require that all staff are customer service driven as well. The culture at times forgets that the employees are what make the mall and the attractions run.
On a typical night we would run into drunk people, young adults who want to have fun are not responsible and while we have an on site Security team we do not always have a presence with them in our location, and can feel that we are the forgotten area of the attractions.
free bowling, and passes for the attractions
working long nights with little support from upper mall mangaement