West Coast Kids Employee Reviews

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5.0
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Absolutely amazing
Sales Associate (Current Employee) –  Richmond, BC6 July 2019
Company is amazing. They have 9 stores all across Canada. Several convenient locations in British Columbia. They also have an extensive website!!

The manager is amazing. Spent several hours chatting with her. Through our conversation learned a lot about the company. How they operate. What their vision is. And what they value.

The employees are super polite friendly sincere.

You know the company is good. When the employees are good. When the employees are polite it’s a reflection of the company, the kind of people they hire.

Work day will include opening, assisting customers, end of day clean up. And group huddles with lots of coaching tips.
Pros
Quick 22 mins commute, great pay, benefits, hours, fixed scheduled days, short Sundays (only 6 hours!!)
Cons
None
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2.0
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You have to know your stuff before coming here
Sales Associate (Former Employee) –  Edmonton, AB23 June 2019
I would say that majority of the issues stem from the small staff at West Coast Kids locations. Its a store that sells to parents with money, so associates need to be knowledgeable in everything and anything. Training is provided, and there is ample time to practice and research, but when issues arise or questions need to be asked, no one is free.
It's the closest thing to a commission job without being one. You will be reminded of your financial burden to the company to keep you if you begin to look like you're under performing. It's not a horrible company, but you do need to approach it as if you are going to be the head of the company and not a simple sales associate.
Pros
Lots of hours
Cons
No room to breathe
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1.0
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Worst Workplace Ever
Sales Associate (Former Employee) –  Toronto, ON22 June 2019
There is nothing good to say about West Coast Kids. This is the worst place to work.

Management is emotionally abusive and unprofessional.

Training is nonexistent

There is no chance for promotion.

Customers will yell at you because of story policies but management will side with the customers making you look dumb.

Everyone at this location is very unhappy and stressed about their job.
Pros
No positive aspects to this job
Cons
Management, training, job security
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1.0
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They don’t deserve any star
Sales Associate (Current Employee) –  Toronto, ON10 May 2019
Worst job. Managers r rude. Sometimes make u wait all day fir lunch or dont get one at all.if is busy.There is no training.store is unorginized. They make u to stay for hours after store close because managers r bad at job.
Pros
No!
Cons
Bad managers, stressful, low pay
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1.0
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Discrimination
Sales Associate (Former Employee) –  Richmond, BC5 May 2019
The management supports discrimination. During my application nothing specified that it was required or preferred to be a chinese speaker but i was let-go due to not speaking mandarin, without any prior notice and at the end of the shift after having me do all the work for the day. The manager is very unprofessional and insensitive. Think twice as it may not be a stable job and you could be let-go for weirdest of reasons like getting sick.
Pros
Hours
Cons
Training, Management, Job Security, racially biased treatment
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3.0
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Regular hours, Decent pay for retail
Sales Associate (Former Employee) –  AB29 April 2019
-Lots of standing around during the day
-You will be required to learn a lot of information, training is not super structured so you will sped a lot of time trying to learn by yourself
-Work days are always the same length (this is definitely an advantage over typical retail)
-Hours are not ideal for someone with a family, especially if you do not drive. You will be home just in time to put your kids to bed, and not much time to spend with them.
-Days off are during the week, weekend days are usually given to more valuable employees.
-Benefits are decent, but a bit expensive once they finally sign you up for them. Plan leaves a lot to be desired in terms of covered drugs and services.
-The policies the company enforces will get you yelled at regularly, even though they are not your policies.
-We were told to encourage people to post 5-star reviews in order to boost our Google rating, by using incentives.
-Management was pretty good, but could definitely improve communication skills.
-Schedules were a bit of a mess, and people were often confused because they were not posted anywhere except at the front desk.
-Hardest part of the job is remembering all the details about products, since you are expected to know it all.
-Most enjoyable part of the job is getting to see adorable squishy babies all day, and building relationships with great customers who value you.


I was hired in 2016 with all stat holidays off, and paid lunch breaks. By the time I left, we were working every stat holiday aside from Christmas, and breaks were no longer paid. I have also seen
  more... in these reviews that some people say you got free lunch sometimes, but never in my time there. The only time you get food is on major sale days, that you have to work nearly 12 hours with no break.  less
Pros
Regular steady hours, decent (not great) pay for retail work
Cons
Poor training, poor communication
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1.0
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sucked
Sales Associate (Former Employee) –  Toronto, ON18 April 2019
bad management
stressful
company does not care about workers
just an overall stressful place to work, they expect you to stay in one section all day, and sometime no lunch break when its busy
Pros
good pay
Cons
everything else
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2.0
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Horrible
Sales Associate (Former Employee) –  Toronto, ON11 February 2019
This company could use a lot of work. They dont train their employees, and do not care about their customers, they are just hungry for money. bad management and such a stressful environment, just horrible.
Pros
good pay
Cons
bad management, no training, stressful
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4.0
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good working environment
Sales Associate (Former Employee) –  Edmonton, AB7 January 2019
good environment, very cooperative between co-workers, all staff help each other to accomplish the goal of the sale. very good training on products to make sure very knowledgeable on products.
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5.0
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Amazing Place
Sales Associate (Current Employee) –  Calgary, AB9 May 2018
I just started working at the NW location in Calgary and I love it!! I think it's such a happy environment with moms & dads & babies, shopping for WCK's great quality items. The managers at this location are very patient and kind. Not only to new employees, however, to customers who are first-time parents. I would 100% recommend this job because you really feel like you're apart of the team.
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4.0
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Productive and Fun working environment
Sales Associate (Former Employee) –  Winnipeg, MB28 February 2018
Most enjoyable part of the job was being able to help customers customize their new born babies rooms. Also being able to play with kids during shifts from time to time.
Pros
Free Food
Cons
N/a
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1.0
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I agree.."toxic workplace" situation at the NW store.
Sales Associate (Former Employee) –  Calgary, AB30 January 2018
The management were quite abusive to their staff when I was there, so it isn't surprising that there is a huge turnover of people at the Calgary store. Unfortunately, poor treatment of staff was a regular, daily occurrence to endure. Many customers walked in with happy expectations, but left with a bitter taste in their mouths. The environment is not a friendly one nor one that ever invites you to return.
As a direct result of my experiences there, all my baby and preschool purchases continue to be made anywhere but at a West Coast Kids location. Too bad management haven't learned that treating people well and with fairness in mind, equates to providing friendly customer service to people that want to come back smiling, as they spend their hard earned dollars.
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1.0
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Terrible place to work
Sales Associate (Part-time) (Former Employee) –  Toronto, ON8 November 2017
The store manager at the Toronto location is the most unfair, lazy and disorganized manager ever. Everyone who works here hates their job. If at all possible get a job somewhere else. This place is toxic
Pros
None
Cons
Everything
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2.0
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Thumbs down
Sales Associate (Former Employee) –  Edmonton, AB17 October 2017
It seemed fun and exciting at first but then became stressful and miserable. Each person who trained you kept giving complete different information from the other on the same item. It is a slow paced enviroment. They expect you to know everything in one setting. Poor management, gossip, lots of standing around since it was never busy (except Saturdays) Then again they weren't happy if you stood there even without any other options. If you're looking for something more fast paced and friendly surroundings. I do not recommend this job. Most workers are nice but others looked miserable and the type to gossip.
Pros
Free lunch on Saturdays
Cons
Poor management.
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1.0
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Very Disappointed
Sales Associate (Current Employee) –  Calgary, AB19 September 2017
Over staffed, and always dead.
Unfortunately, you are left standing around. Which makes you look bad. (There is only so many times you can sweep the floor).
Barely trained and kinda left to yourself to figure it out. Poor management for sure
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3.0
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Stressful place of work
Sales Associate (Former Employee) –  Edmonton, AB31 May 2017
Unfortunately this was a very toxic place of work, due to constant drama, gossiping, and poor management. People often seemed miserable at work, and you have to deal with a lot of entitled and really rude customers.
Pros
free lunch on saturdays
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2.0
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Good people but bad Management
Shipper/Packer (Former Employee) –  Winnipeg, MB18 October 2016
Toxic environment created by Authority Figures ( Managers ) .
They ended up changing job description to provoke an employee to quit.They also fired an employee for having a medical condition.
Pros
Good Hours
Cons
Horrible Management
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5.0
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wonderful team and managment
Customer Support Specialist (Current Employee) –  Calgary, AB8 March 2015
• Provide excellent customer service, answer queries and concerns
• Deliver training on products, utilization and care
• Work within company guidelines and procedures to the customer’s satisfaction
• Support customers with product working, quality and features
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Overall rating

2.5
Based on 19 reviews
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2.4Work/Life Balance
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