WESLEY URBAN MINISTRIES Employee Reviews

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2.6Work-Life Balance

2.3Pay & Benefits

2.3Job Security & Advancement

2.5Management

2.7Culture

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3.0

Low wages

Afterschool Program Coordinator (Current Employee) – Hamilton, ON – 6 January 2018

The pay is low for what you are responsible for. Very little room for advancement also. The employees are expected to work long hours with no benefit to them. Little communication. Little funding for programming. Good coworkers.

Pros

Free lunches

Cons

Low pay

Was this review helpful?Yes 23 No 1Report

1.0

Managed Alcohol Program Improving!

Client Care Worker (Former Employee) – Hamilton, ON – 7 August 2018

After 3 months, Wesley finally cleared out the abusive, destructive, inappropriate and unprofessional supervisor of the Special Care Unit and her best friend, the SCU director was next, after over a year of a frightening reign of terror, humiliation, intimidation, and flat out abuse of the staff and abuse of her power, in the managed alcohol program, they are both gone. Hopefully, the slowly recovering SCU will now begin to improve...

Pros

Clients, Staff

Cons

Management

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1.0

Toxic Management

Client Care Worker (Former Employee) – Wesley Urban Ministries-Managed Alcohol Program – 6 May 2018

The majority of the other reviews took the words right out of my mouth...I worked in the managed alcohol program and my experience was terrible. Management instilled fear in the staff, was not supportive, and I would even go so far as to say was verbally abusive. Breaks were not given. Expectations changed so frequently that it was impossible to keep up with, and when you did not follow the newly put in place protocol to a tee, you were reprimanded and shouted at, sometimes in front of clients. I shudder remembering my time there. To top it all off, the pay is low compared to other social services. Definitely not worth the stress.

Pros

Coworkers and clients

Cons

Horrible management and pay

Was this review helpful?Yes 8 NoReport

1.0

Toxic

Client Care Worker (Former Employee) – Wesley Urban Ministries – 16 January 2018

This company provides a very mentally and emotionally toxic environment. In reading all the reviews, they are accurately written. Applicants beware when considering Wesley in your career choices.

Pros

Great co-workers/clients

Cons

Toxic work environment

Was this review helpful?Yes 38 No 2Report

5.0

Fun work place

Outreach Worker summer program (Former Employee) – Hamilton, ON – 13 December 2017

I enjoyed that they canected with lots of coulchers and religions so everyone could enjoy all of our activities and groups. the management was amazing carry understanding of people with children

Was this review helpful?Yes 1 No 29Report

2.0

Applicant Beware

Client Care Worker (Former Employee) – Hamilton, ON – 9 December 2017

Once potentially a good organization to work for, I have noticed a steady decline in the enjoyment of working for Wesley and the care for their clients.

Obvious favouritism of certain programs over others by Executive Director. Feels like clients are seen more as money sources than people in need; money seems more important than the quality of care. Mission and values of the organization seem to be a joke and words on the wall rather than the principles guiding their services. Pay is on the lower end of other agencies in Hamilton and surrounding area. Agency could do better in terms of building staff morale and staff appreciation.

Frequent turnover of management and front-line staff due to an oppressive and toxic work culture. Management has created a punitive, fear-based environment which keeps front-line staff second-guessing themselves, their skills, and their abilities. Management acts like helicopter parent and seems to not trust their teams’ decisions and micro-manage their day making it difficult to do the job.

Expectations of the front-line staff are unreasonably high, and expectations seem to change more frequently than front-line staff can keep up with. Not uncommon for front-line staff to be yelled at in front of clients and other front-line staff by supervisors and/or management. I have never seen such defeated front-line staff; stress leave for front-line staff happening more frequently than I have ever seen- often 2-weeks, sometimes indefinite leaves. Breaks are a luxury not always given, and I have worked 8 and 12-hour shifts without breaks.

Front-line more... staff and clients are the only positive things about Wesley at this time. Front-line staff, while defeated, are a cohesive and supportive team of people who have each other’s back. I appreciate the experience and skills I have picked up from my fellow front-liners and the opportunity to help some amazing clients.

Hopefully in the future, for the clients and front-line workers' sake, Wesley can get its act together. As of right now, I would not wish a position at Wesley on my worst enemy. I have no plans of applying for positions elsewhere within the agency, as most of the above-mentioned problems appear to be agency-wide, and not just within the program I am leaving.

I do not recommend working for Wesley at this time, if ever. less

Pros

clients, front-line staff

Cons

toxic work culture, management, stressful work environment

Was this review helpful?Yes 57 No 1Report

2.0

One of the most for profit non profits in town

Client Care Worker (Former Employee) – Hamilton, ON – 13 November 2017

Management is constantly changing and they are very unsupportive of the front line staff. Very common for staff to take stress leaves due to the culture, and are often fired shortly afterwards, if not picked on.

There are some really stellar service users and front liners but unfortunately the upper management make working here very heart breaking.

I don't recommend working here. Everybody for-profit has its problems but this place is too far gone. The ED is very oppressive.

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1.0

Not a nice place to work

Staff (Current Employee) – Hamilton, ON – 20 October 2017

upper management is not doing a good job. The ED does not care about staff. There are people doing jobs that they shouldn’t be. No one gets treated right and everyone sees it. People are scared to come forward with anything because they know if will never change. All the good staff are leaving and finding better jobs.

Pros

Front line staff

Cons

Low pay, treated poorly

Was this review helpful?Yes 44 NoReport

2.0

Different kind of environment

Registered Practical Nurse (Current Employee) – Hamilton, ON – 14 August 2017

Great team of people to work with and experience in this field is defiantly worth while. Some parts of the job were not in my field of work however gave good pace to the job. Management changed a lot which made many areas of this job difficult.

Pros

great people, good environment

Cons

Turn over of management frequently

Was this review helpful?Yes 27 No 5Report

2.0

Glad to move on

Health Worker (Former Employee) – Hamilton, ON – 22 June 2017

This is an intense and fast paced working environment with little to no support from Senior Management. They will question and criticize your every move and make decisions that are way beyond their scope of practice. They have high and unrealistic expectations of their staff. There have been instances where staff have been told by upper management that their positions could no longer be funded for full-time hours and then all of a sudden after resigning, they had somehow found money in the budget to fund full-time hours for their replacement. The front-line staff and the clients that are served are the only positive aspects of working for this organization.

Pros

Working with amazing front line staff and clients

Cons

Leadership team, Senior Management

Was this review helpful?Yes 54 No 2Report

2.0

Upper Management was not helpful

Health Services (Former Employee) – Other – 19 June 2017

The pay was terrible worked there for 5+ years and never got more than 10 cents.

Union was not helpful.

Management was not helpful. Like other reviews, they were disorganized, deceitful, and disrespectful. Management was not open to listening to staff suggestions, it was their way or no way. Management does not care for the staff.

The only thing that made work great was the staff. They were all very helpful, made for a great work environment.

Was this review helpful?Yes 43 No 4Report

3.0

Fast paced

Manager (Former Employee) – Hamilton, ON – 9 June 2017

Great experience for learning new things daily as there are constant changes taking place. The work is rewarding as the agency serves the most vulnerable people in the community.

Was this review helpful?Yes 6 No 28Report

5.0

fun place to work on your own.

Janitor/Cleaner (Current Employee) – Hamikton – 13 May 2017

its a fun place to work with friendly co workers that care about one another. trying to make a difference as a team everyone is doing their part. I like attending the bbq and fundraisers they have for case for kids.

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5.0

Great place to work

Delivery Driver (Current Employee) – Hamilton, ON – 8 March 2017

This is a great place to work you do have to deal with some drama and inter office politics but the benefits are great and the salary is decent enjoyed this place quite a bit

Was this review helpful?Yes 4 No 30Report

1.0

They prey on newcomers and vulnerable individuals

Case Manager (Former Employee) – Hamilton, ON – 28 October 2016

These people have no ethics or a vision for a better community. It is like a for profit business and that is not right considering it is a non profit. they make their clients lives very hard and offer very limited help although the budget they get is from the government. their workers are always under stress and pressure. Most importantly their agenda is questionable.

Pros

you get to help people in need

Cons

scheduling sucks, Hyporcritical strict policies (only on clients and workers), unorganized and careless management

Was this review helpful?Yes 61 No 6Report

1.0

Senior Management is hypocritical and deceitful

Health and Wellness Specialist (Former Employee) – Hamilton, ON – 16 October 2016

Clients were tremendous and I thoroughly enjoyed working with Newcomers to Canada. Unfortunately, the majority of management was incompetent, disorganized and punitive.
A culture of fear, neglect and disrespect was in evidence and as the Mental Health Worker I witnessed staff as well as clients being treated in a callous manner continually.
There appears to be little thought or reasoning by decision makers and it shows in the quality of service provided.
Please be advised: do not work here or contribute funds.
Three employees crying in the bathroom in one morning due to stress from inadequate support - that about says it all.

Pros

Great clients, supportive co-workers

Cons

Senior management

Was this review helpful?Yes 58 No 1Report

4.0

Organized and efficient volunteer work

Knapsack Drive Volunteer (Former Employee) – Hamilton, ON – 19 July 2016

There were a lot of volunteers all working together and staying well organized with only one supervisor. We got the job done earlier and faster than expected.

Was this review helpful?Yes 4 No 32Report

4.0

Laid-Back Work Environment/Team-Work

Junior Accountant (Current Employee) – Hamilton, ON – 7 March 2016

I enjoy working in Wesley and I feel very fufilled knowing that I am part of a team that makes a difference in people's lives. The staffs are very nice and friendly

Was this review helpful?Yes 7 No 44Report

5.0

Great people and fun moments

Chef In Training (Former Employee) – Hamilton, ON – 9 February 2016

I like the staff. they are nice and supportive and very fun to talk to. I enjoy each minute i spend here, not bored by the activities when i am enjoying it with everyone else

Was this review helpful?Yes 4 No 42Report

5.0

Productive and fun workplace with different cultural activities.

Interpreter (Former Employee) – Hamilton, ON – 2 January 2016

Usually a typical day of my job was like meeting new people from different cultures. I got an opportunities to learn and discover the real value of diversity in them. The management and scheduling of our office was incredibly great. My co-workers were very generous, helpful, and easygoing. The hardest part of the job was due to weather changes and sickness that I faced during my duty hour. Overall, working at this institution was super entertaining when we have to spend most of our time with different background of people.

Pros

Free lunches, Vacation pay, Free transportation.

Cons

Long hours, Managing & organizing clients' documents, appointments etc.

Was this review helpful?Yes 8 No 38Report

1.0

Can't get there act together

Other (Former Employee) – Hamilton, ON – 17 November 2015

This company can't get there act together and the mangers need to start being friendlier to their employees, $$ needs to be HIGHER , the union needs to start addressing this because this is disgusting, don't work for them plus they don't cover our downtown parking expenses

Pros

Lots of work

Cons

Bad pay, bad location and management

Was this review helpful?Yes 66 No 6Report

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