Unclear policies sometimes but good support and teaching from the agency
Companion/Personal Care Assistant (Former Employee) – Calgary, AB – 24 January 2018
Company policies were unclear (ie you can't accept anything (food, coffee, gifts) from a client but at Christmas something for under $10 was OK). Yet, at any other time if a client wanted to have a cup of coffee with you (much less than $10), you had to say no as a worker. If the client was a private client you could accept a gift.) I believe this is how it was, but at the time it seemed that the lines were unclear. And strange.
clients needs are matched to the skills of the workers, good support and teaching from the agency or managers
had to sometimes travel from one client to another in a short span of time, at a further distance