WCG Services
2.8 out of 5 stars.
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Working at WCG Services: 8 Reviews

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Canada8 reviews

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3.6Work-life balance

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Stressful, unorganized

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Stressful work environment with poor management, little to no support for on the job training. Bullying tactics heavily used by management. High rate of staff turnover.

Pros

Most coworkers were great

Cons

Workplace harassment and bullying from the uppers
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Official response from WCG Services

10 May 2022
Thank you for your feedback. We are disappointed to hear about your experience and take issues like this very seriously. We would like the opportunity to understand your experience better, so please feel free to reach out and we can discuss this further. Thank-you,WCG People & Culture Team

Poor management

Poor management and extremely disorganized with a high turnover.Low salary with a high workload. Being vocal about your concerns doesn't create any changes which is really disappointing.

Pros

Buss. hours

Cons

Salary, inexperienced management, stressful workload etc
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Official response from WCG Services

23 June 2022
Thank you for sharing this feedback. We take these concerns seriously, and if you would like to connect, we would appreciate the opportunity to understand your experience and explore what support we can offer. Please feel free to reach out and we can discuss this further.Thank-you,WCG People & Culture Team

Insights into WCG Services

Based on 2 survey responses
Areas for improvement
  • Clear sense of purpose
  • Sense of belonging
  • Support from manager

Most Supportive Management

I am currently employed, and I have to say it's one of the best companies I have ever worked for. As a Employment Consultant, the job can be very stressful. However, the culture of the company and the management puts the employee's well being first. The company offers various opportunities for growth, good benefits, and competitive compensation compared to other sub contractors.
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Get your experience and move on

***INEXPERIENCED SITE MANAGERS***Inexperienced staff (no relevant experience in social services needed, but this comes down to the site manager having zero management experience and hiring based on a vibe verse skills and qualifications)Staff that don't perform well get 'protected' by management, feedback from staff not taken seriously Lack of training, from day 1 to ongoing. Staff beg for training and nothing is done.Training for new hires put on staff and there's no incentives, this is a lot of work and takes away from case managementAll about 'numbers' and meeting targets, nothing else matters. They say they're client centered but they aren't.Micromanaging and favoritism by management Voicing your concerns is pointless, management doesn't care Staff unclear about their roles Constant changes and additional tasks put onto staff without any incentives Top employee performers get no incentive aside from 'pat yourself on the back'Many internal issues that are embarrassing to say the least, a lot of things weren't shorted out when I started and we didn't have clients. For example, we didn't have resume templates until well over a year in.I can't wait to put in my resignation.

Pros

Business hours, most staff were great, benefits, vacation time, you get your birthday off paid, HR is great and so is upper management

Cons

Inexperienced site managers, harrassment from co-workers, low salary, interview process is very long, expect to wait months before finding out if you're successful or not, and high turnover
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Official response from WCG Services

16 June 2022
Thank you for sharing your experience. We are disappointed to hear about your experience and take feedback like this very seriously. If you are open to discussing this with us, we would appreciate the chance to understand your experience and explore what support we can offer. Please feel free to reach out and we can discuss this further.Thank-you,WCG People & Culture Team

Bullying by Management / bureaucratic

Expectations of deliverables did not match the resources required or the change in the labour market due to Covid. It's all about selling job vacancies and meeting Govt. targets but built around old IT systems, pre-pandemic job market targets and old working practices. Micro-management is at its highest with a bullying culture. Day-to-day colleagues were nice. High staff turnover though.
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Official response from WCG Services

10 May 2022
Thank you for your feedback. We are disappointed to hear about your experience and take issues like this very seriously. We would like the opportunity to understand your experience better, so please feel free to reach out and we can discuss this further. Thank-you,WCG People & Culture Team

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WorkBC Contractors: high pressure sales expectations combines with a highly bureaucratic workplace, Talk "service" but push "production"

WCG contracts to WorkBC, operating a number of their community store-fronts. They value themselves as being one of the better contractors in the industry. Perhaps. But compared with other overall businesses and government departments they fall short. The combination is a bad mix. The nature of their contracting combines with the high degree of government bureaucratic weight to create a very high stress, high-pressure distasteful work environment. That said, many of the people working there are great to work with. If not for them and their commitment to serve people the work environment would be worse.

Pros

Generally a great peer team. Good work hours (M-F, days, 7.5 hrs). Clean work environment.

Cons

Poor on-the-job training for new hires, high pressure sales expectations to "sell jobs", combines with a high bureaucratic (computer/database) load - strange bedfellows, Bosses daily/weekly monitoring staff "KPI's" and forcing them to meet "Ministry" contractual numbers, "Open" work environment is intrusive and counterproductive
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Official response from WCG Services

10 May 2022
Thank you for your feedback. We are disappointed to hear about your experience and take issues like this very seriously. We would like the opportunity to understand your experience better, so please feel free to reach out and we can discuss this further. Thank-you,WCG People & Culture Team

Great team members and work environment

Workplace and culture was great. The hardest part of the job was the amount of administration and data quality required. Great management team but the pressure to perform is not realistic.

Pros

The pay is decent

Cons

Admin heavy and pressure to fulfill monthly quotas
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Productive and peaceful

WCG is great place to work at, as it balances with your family life. 8:30-4:30 job. although it is a contract job. the hardest part of the job is getting good results from client that you have worked with. here WCG, i learned more skills that has help me to develop my career. Now i can boldly correct my friends resume.

Pros

collaborative and supportive

Cons

not permanent
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Overall rating

Based on 9 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
2.9 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
2.9 out of 5 stars for Management
3.2 out of 5 stars for Culture

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