WCG Services Employee Reviews

Turnover is crazy, from entry level to mgmt.Corporate structure is disorganized, no one is accountable or offers options and measurable outcomes and solutions. No training for new staff. Experienced staff leave because the hire mgrs with no experience and are not accountable

Was this review helpful?

Disappointing

RSS (Former Employee) - Remote - 4 December 2023

Unorganized, constant changes to procedure and policies which was very difficult to keep up with and communication between managers and employees was poor.

Was this review helpful?

Jobs at WCG Services

See more jobs

Claims Specialist - Temporary

Operational Support Coordinator

Toronto, ON

30+ days ago

Employment Resource Advisor

Sicamous, BC

30+ days ago

Solid team to work with

Employee (Current Employee) - Kelowna, BC - 25 October 2023

I've had the rewarding experience of aiding clients in the resource room. The company's ethos resonates with my passion for genuinely helping others. Our team collaborates effectively, celebrating successes and addressing challenges. With supportive management and a focus on impactful communication

Was this review helpful?

Horrible place!

Academic Coordinator (Former Employee) - Victoria, BC - 22 August 2023

Here are pros and cons to working for them.Pros:1. Decent salary.Cons:1. Poor management.2. The staff is not supportive. They back stab at the first chance they get.3. High turnover because staff is not provided proper direction.4. Managers gossip behind your back with other staff (happened to me and my colleague).5. Staff was fired without any due process (found out through personal contacts with the staff members). 6. No decent workplace culture. Everyone is phoney. 7. Complained to HR and they did nothing. 8. No training provided when started and then they complain work is not being done.

Was this review helpful?

Great team and culture

Rehabilitation Service Specialist (Former Employee) - New Brunswick - 18 August 2023

Culture was great on the team I worked with. I was disappointed that there was little flexibility with hours as we had to be available 830-430 to align with VACs regular office hours. We were also not provided some stat holidays based on provincial standards, which meant we worked when VAC was unavailable yet had to be available for VACs standard office hours which was contradictory. Benefits were limited and only available after 3 months. Policies and procedures consistently changing which led to delays and confusion.

Was this review helpful?

Insights into WCG Services

Based on 6 survey responses

What people like

Inclusive work environment
Time and location flexibility
Ability to learn new things

Areas for improvement

General feeling of work happiness
Support from manager
Overall satisfaction

Please don't apply to this company

Project Management (Former Employee) - Remote - 1 August 2023

The management is so bad..management fires employees to replace them by their own family or friends. All employees at the top are protected because they are in the same circle.

Was this review helpful?

Great Benefits but Not Worth It

Employment Consultant (Former Employee) - Central Okanagan, BC - 22 February 2023

I'll start with the positive. Decent pay, great benefits, generous vacation. This job was significant to me in my career and personal development. I would have liked to stay with WCG for much longer. However, the work environment was extremely toxic and not ideal for my mental health. This was an unfortunate pattern and seemed to effect a great deal of my colleagues. Though these issues have been brought to management time and time again, it would usually come down to employees "not managing time effectively." The expectations I personally faced in this role was to manage a caseload of 80-120 clients, complete 10 new intakes a week, and see all 'active' clients (not currently involved in other interventions) biweekly. Without years of experience managing this number of clients, this expectation baffled me. When I brought concerns forward, I was often faced with managers saying that they were able to manage it when they were in my position, so there was no reason that I couldn't manage it as well. Not helpful. I heard many of the same complaints from my colleagues. I would find myself stressed, overwhelmed, and frustrated 90% of the time. My health suffered significantly and I understood why stress leaves were common in this catchment. I can't speak for the organization as a whole, but my experience especially in the last 6 months of my role in the Central Okanagan was very negative and has left a bad taste in my mouth.

Pros

Decent pay, great benefits, generous vacation

Cons

Poor training, high stress, unhelpful management, poor communication

Was this review helpful?

WorkBC is a very stressful place to work at and management is useless

Employment Consultant (Current Employee) - Kelowna, BC - 10 December 2022

You are expected to do everything (including bringing work home) and you are getting paid very average salary without any over time. Benefits are good, vacation time is good, and having a paid Birthday off is good. HR seemed nice, but management is not interested in your opinion. If you have any issues or concerns then go figure it out on your own. No matter how much and how hard you work management will still tell you are not doing enough. You will not feel supported from them. There is also a huge turn over of people and staff is not getting trained properly. Lack of staff is a huge issue too. Staff (very few who are still there) were great and really helpful tho.

Pros

Business hours, paid Birthdays off, benefits

Cons

Poor management, very understaffed team

Was this review helpful?

Great culture

Client Service Specialist (Former Employee) - Victoria, BC - 28 September 2022

WCG is a company that cares about its clients and employees. They expect employees to pull their weight and do excellent work. The culture is one supportive respectful that actually DOES support work/life balance. Highly collaborative environment! A great place to work!!!

Was this review helpful?

Great Place

Employment Consultant (Former Employee) - Mississauga, ON - 29 June 2022

Very team work oriented with supportive management. Large caseload so you have to be organized and have good time management skills. Room for advancement, overall awesome place

Was this review helpful?

Rate your recent company

Share your experience to help others

Poor management

Employment Consultant (Current Employee) - Brampton, ON - 16 June 2022

Poor management and extremely disorganized with a high turnover.Low salary with a high workload. Being vocal about your concerns doesn't create any changes which is really disappointing.

Pros

Buss. hours

Cons

Salary, inexperienced management, stressful workload etc

Was this review helpful?

Official response from WCG Services

23 June 2022

Thank you for sharing this feedback. We take these concerns seriously, and if you would like to connect, we would appreciate the opportunity to understand your experience and explore what support we can offer. Please feel free to reach out and we can discuss this further.Thank-you,WCG People & Culture Team

Most Supportive Management

Employment Counsellor (Current Employee) - Coquitlam, BC - 9 June 2022

I am currently employed, and I have to say it's one of the best companies I have ever worked for. As a Employment Consultant, the job can be very stressful. However, the culture of the company and the management puts the employee's well being first. The company offers various opportunities for growth, good benefits, and competitive compensation compared to other sub contractors.

Was this review helpful?

Get your experience and move on

Employment Consultant (Current Employee) - Mississauga, ON - 3 June 2022

***INEXPERIENCED SITE MANAGERS***Inexperienced staff (no relevant experience in social services needed, but this comes down to the site manager having zero management experience and hiring based on a vibe verse skills and qualifications)Staff that don't perform well get 'protected' by management, feedback from staff not taken seriously Lack of training, from day 1 to ongoing. Staff beg for training and nothing is done.Training for new hires put on staff and there's no incentives, this is a lot of work and takes away from case managementAll about 'numbers' and meeting targets, nothing else matters. They say they're client centered but they aren't.Micromanaging and favoritism by management Voicing your concerns is pointless, management doesn't care Staff unclear about their roles Constant changes and additional tasks put onto staff without any incentives Top employee performers get no incentive aside from 'pat yourself on the back'Many internal issues that are embarrassing to say the least, a lot of things weren't shorted out when I started and we didn't have clients. For example, we didn't have resume templates until well over a year in.I can't wait to put in my resignation.

Pros

Business hours, most staff were great, benefits, vacation time, you get your birthday off paid, HR is great and so is upper management

Cons

Inexperienced site managers, harrassment from co-workers, low salary, interview process is very long, expect to wait months before finding out if you're successful or not, and high turnover

Was this review helpful?

Official response from WCG Services

16 June 2022

Thank you for sharing your experience. We are disappointed to hear about your experience and take feedback like this very seriously. If you are open to discussing this with us, we would appreciate the chance to understand your experience and explore what support we can offer. Please feel free to reach out and we can discuss this further.Thank-you,WCG People & Culture Team

Bullying by Management / bureaucratic

Employment Specialist (Former Employee) - Kelowna, BC - 5 May 2022

Expectations of deliverables did not match the resources required or the change in the labour market due to Covid. It's all about selling job vacancies and meeting Govt. targets but built around old IT systems, pre-pandemic job market targets and old working practices. Micro-management is at its highest with a bullying culture. Day-to-day colleagues were nice. High staff turnover though.

Was this review helpful?

Official response from WCG Services

10 May 2022

Thank you for your feedback. We are disappointed to hear about your experience and take issues like this very seriously. We would like the opportunity to understand your experience better, so please feel free to reach out and we can discuss this further. Thank-you,WCG People & Culture Team

Stressful, unorganized

Former employee (Former Employee) - Chilliwack, BC - 29 March 2022

Stressful work environment with poor management, little to no support for on the job training. Bullying tactics heavily used by management. High rate of staff turnover.

Pros

Most coworkers were great

Cons

Workplace harassment and bullying from the uppers

Was this review helpful?

Official response from WCG Services

10 May 2022

WorkBC Contractors: high pressure sales expectations combines with a highly bureaucratic workplace, Talk "service" but push "production"

Employment Consultant (Former Employee) - Chilliwack, BC - 5 January 2022

WCG contracts to WorkBC, operating a number of their community store-fronts. They value themselves as being one of the better contractors in the industry. Perhaps. But compared with other overall businesses and government departments they fall short. The combination is a bad mix. The nature of their contracting combines with the high degree of government bureaucratic weight to create a very high stress, high-pressure distasteful work environment. That said, many of the people working there are great to work with. If not for them and their commitment to serve people the work environment would be worse.

Pros

Generally a great peer team. Good work hours (M-F, days, 7.5 hrs). Clean work environment.

Cons

Poor on-the-job training for new hires, high pressure sales expectations to "sell jobs", combines with a high bureaucratic (computer/database) load - strange bedfellows, Bosses daily/weekly monitoring staff "KPI's" and forcing them to meet "Ministry" contractual numbers, "Open" work environment is intrusive and counterproductive

Was this review helpful?

Official response from WCG Services

10 May 2022

Great team members and work environment

Employment Counselor (Former Employee) - Chilliwack, BC - 24 June 2020

Workplace and culture was great. The hardest part of the job was the amount of administration and data quality required. Great management team but the pressure to perform is not realistic.

Pros

The pay is decent

Cons

Admin heavy and pressure to fulfill monthly quotas

Was this review helpful?

Productive and peaceful

Administrative Assistant (Current Employee) - Calgary, AB - 18 September 2019

WCG is great place to work at, as it balances with your family life. 8:30-4:30 job. although it is a contract job. the hardest part of the job is getting good results from client that you have worked with. here WCG, i learned more skills that has help me to develop my career. Now i can boldly correct my friends resume.