Over Management with no accountability for poor managment
Client Service Associate (Current Employee) – London Ontario – 7 May 2014
The organization is top heavy with management and do not support, empower or train their employees properly, therefore setting them up for failure. They talk extensively about a positive work environment, but my experience is less than positive with sneaky and behind the curtain backstabbing by management. Accountability for management is non-existent as any errors or failures are immediately blamed on lower level staff. They pile on the work, but give you no additional support other that a "in house training" which was little more than a powerpoint presentation. Once you are "trained" you are expected to be an expert. Not much room for a life outside of work due to schedules constantly changing and shifts changing. Very confusing as the are constantly adding or changing policies, systems, practises. Very frustrating as you never seem to be able to stay on top of all the expectations. The people that suffer the most? The patients and lower rung staff.
If you want to see your family 5 hours a week. This is the job for you
CCA (Current Employee) – Nova Scotia – 6 March 2018
Honestly, used to be a good job. In the last 2 years it has turned into a completely different place. Staff are overworked and underpaid. Your car will take a beating and you'll never get a vacation day unless you're there for 15 years.
Working alone. Clients are great.
Management changes rules every week to what suits them, Mandating constantly(like sometimes twice a week), Always working late and over your daily hours and no travel time