Vitality Assurance Vacations Employee Review

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Great people, consistent hours, relaxed atmosphere
Supervisor (Current Employee) –  Barrie, ON5 April 2018
Management is the most human that I've ever experienced in a call centre. They treat you like you're a member of the family. The spiffs & bonuses are quite nice, as are the various holiday events. They have Thanksgiving dinner for all employees, for example. They also have a very light-hearted atmosphere.
Pros
Consistent shifts, great management, free training, medical & dental benefits (after 6 months), & lots of bonuses.
Cons
Consistent performance is needed
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Good core valus.
Telemarketer (Former Employee) –  Barrie, ON1 March 2019
Co-workers and management both are easy to get along with, easy going attitude. Cold calling only for new representative's, leads and inbound call reserved for favored representative's.
Training and skill building where next to non-existent.
On site management have little say other then general inquires. Upper management off-site only look at booking totals not taking in account for technical issues out of representative's control.
Very involved with local and abroad fund-raising as well as internal help for those truly in need.
The Hardest part of the job is keeping your bookings up.
The employee's and Management are truly wonderful people to work with, unfortunately on-site management seem to have their hands tied in front of their own face.
Pros
VERY understanding that "Life happens."
Cons
No bookings for to long, no job for to long.
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It is a job but doesn't worth the effort
Sales Representative (Former Employee) –  Collingwood, ON24 February 2019
Management are not transparent about your compensations. Management system is old fashion micromanagement and control based, discriminating, discouraging, fear based, strict work hours, literally sensitive to minutes, and military type. Hiding behind the Christianity to look legit. After all I mentioned you get either minimum wage or the commission which is around $27,000 annual income in total at least for the first year.
Pros
it is a job
Cons
not worth the effort
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Overall rating

3.5
Based on 11 reviews
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Ratings by category

3.6Work/Life Balance
2.7Salary/Benefits
2.4Job Security/Advancement
2.5Management
3.3Culture

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