Virgin Mobile Employee Review

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Productive workplace
Sales Associate (Current Employee) –  Saint John, NB21 October 2013
I have learned some good customer service skills. My co-workers are great and I feel appreciated at work.
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proactive environment
Représentant en rétention, Escalation (Former Employee) –  Toronto, ON23 April 2018
Was a nice environment to work ,improved how to make first call resolution to avoid repetitive calls and social skills, people are willing to help and are proactive.Management provides coaching sessions for employee one on one.The hardest part of the job speaking with customers that has a language barrier.What i enjoyed the most about the job is the perks, contests and promotion example: (phone upgrade, gift cards , concerts, discounts)
Pros
the perks
Cons
micromanagement
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Great place to work for
Assistant Manager (Current Employee) –  Toronto, ON1 March 2018
Virgin mobile is an amazing place to work for. It is a sales based environment so there are individualized targets that need to be hit; however, they are very reasonable and you have lots of support to ensure you do all the right things to meet these targets.

Great part-time position for students. Helps you break out of your bubble and develop excellent customer service and interpersonal skills that you can carry with you everywhere you go.

There are also lots of opportunities to move up within the company as long as you are performing and exceeding expectations (which is not very difficult to do). Virgin Mobile really values their employees and enables them to move up and advance from within.
Pros
Great pay (hourly + commission)
Cons
Mostly part-time hours only
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Overall rating

4.0
Based on 264 reviews
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Ratings by category

3.8Work/Life Balance
3.7Salary/Benefits
3.4Job Security/Advancement
3.5Management
3.9Culture