The environment I worked in at the time was really unhealthy. The management who knew how to motivate staff and get the best results were in the minority and instead the people who were being hired didn't actually have the skills or values that matched what virgin was selling.
The person responsible for hiring them is gone now and as far as I know the environment is a lot better.
So without that environment that caused many of my coworkers mental health to deteriorate to almost life threatening levels.
it was a pretty okay job. They have a minimum amount of hours they're willing to give you which is about 20, everyone gets benefits which is nice because most places don't do that. you can set up a TFSA and your RRSP and the company has an okay % to match considering it's a minimum wage (plus commission) job. You get commission off of basically everything you sell, accessories don't really count because in order for it to really show up on your pay cheque you have to have a high accessory attach rate always and you don't get much for it, but you get money for each phone you sell depending on the plan. They have contests for the employees as incentives and a big yearly top performers thing that's for the whole region. If you get on it you win a trip somewhere.
It is high pressure sales, you have daily, weekly monthly etc. goals but they're not always that difficult to make. You could have one day where you make your week and anything after that goes towards your month (of course you get a new goal the next week but whatever the month is more important than the week.)more...
You will have to deal with some ridiculous people, I had someone enter the kiosk screaming at me because I couldn't take his photocopied ID, I had another guy threaten to call my head office and have me fired because I didn't know his facebook password.. You also get some cool people though, I had people bring me coffee or booster juice as a thanks for fixing a problem or getting them a really good deal.less
benefits, work with good people, solid base hours giving some kind of job security.
hours are based on sales so you might be stuck at 20 hours, you have to deal with angry ppl, if you can't handle high pressure sales it's definitely not for you, they're not as pro mental health as they advertise
Sales Associate (Current Employee) – British Columbia – 10 December 2018
Love the work atmosphere and the people I am surrounded with. Money is good if you work really hard and are at the right location, however in comparison to a lot of other sales jobs, it may not be the best. Can't ever seem to get a proper day off, and when I do, I'm being constantly bombarded by work messages.
sales associate (Former Employee) – Edmonton, AB – 2 December 2018
check ongoing deals and sales, kept all product out and up to date. we would wait for people who would come for help or call, trry to understand and help them. the hardest part was dealing with rude people who were clueless about phones or plans
Sales Agent (Former Employee) – Saskatoon, SK – 18 October 2018
did alot of sale met alot of people. was in a good location, hard work pays off but now room to advance. lots of great benefits and incentives. would recommend it if your beginning in sales. lots to learn there
Sales Representative (Former Employee) – Moncton, NB – 30 August 2018
I thoroughly enjoyed working for Virgin Mobile, although chances for advancement were slim to none. The company offers a competitive commission structure as well as benefits and provides sound solution to their clientele.
Sales representative (Current Employee) – Windsor, ON – 22 June 2018
It has an amazing work environment. Bonding with the team and improving the sales experience. Decent salary. Building clientele was very important to succeeding. You learn to overcome sales obstacles and better oneself in customer service.
Sales Representative (Current Employee) – Vancouver, BC – 20 May 2018
This job is a good job who people who are number driven and are not afraid to keep driving. I suffer from anxiety, so I found it to be very tiresome and stressful to keep chasing after monthly targets.
The idea behind the company is good and they try hard to motivate and encourage work culture but does not get executed properly, such as "mandatory" group events when they are not actually mandatory.
People get switched up from stores all the time, so nobody stays at the same place for long. Good if you dislike a certain manager, but bad if you actually like your current manager. Along the same lines, because the manager gets switched so often, it requires constant adapting, and that can get annoying too because management expectations vary.
Good source of income for students, the commission does beef up your paycheque a bit.
Good income for students, learn a lot about telecommunications
Représentant en rétention, Escalation (Former Employee) – Toronto, ON – 23 April 2018
Was a nice environment to work ,improved how to make first call resolution to avoid repetitive calls and social skills, people are willing to help and are proactive.Management provides coaching sessions for employee one on one.The hardest part of the job speaking with customers that has a language barrier.What i enjoyed the most about the job is the perks, contests and promotion example: (phone upgrade, gift cards , concerts, discounts)
Assistant Manager (Current Employee) – Toronto, ON – 1 March 2018
Virgin mobile is an amazing place to work for. It is a sales based environment so there are individualized targets that need to be hit; however, they are very reasonable and you have lots of support to ensure you do all the right things to meet these targets.
Great part-time position for students. Helps you break out of your bubble and develop excellent customer service and interpersonal skills that you can carry with you everywhere you go.
There are also lots of opportunities to move up within the company as long as you are performing and exceeding expectations (which is not very difficult to do). Virgin Mobile really values their employees and enables them to move up and advance from within.
Sales Rep (Current Employee) – Ontario – 11 January 2018
as long as you hit your target your ok, otherwise pressure from above soon makes you nervous and uncomfortable. it is a high-pressure job as much as any other mobility sales job though however, it is one of the better ones if your planning lingers at the bottom of the pyramid. I personally like my job
Sales Associate (Current Employee) – Calgary – 30 November 2017
This company has a decent pay structure but you are constantly under pressure to hit your sales target. The upper management clearly don't care about your well being, the only thing that matters to them is if you are making numbers. I have seen this company transfer people to different locations sometimes without asking. Regional managers for this company don't care about their employees, and they threaten you based on your performance.