Virgin Mobile Canada Employee Reviews
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It's an ok place to work, but if you can find something more in sales that leave a bigger commission that I would suggest that before virgin. It's not much different than other minimum wage jobs. Management will try to convince you otherwise, but your paycheque and the stress you take home from dealing with management and customers is sometimes not worth the pennies they pay.
Everyday is different, One day your busy all day non-stop other days you only talk to a few members all day. No matter the traffic management will be up your a**. Mobile service in canada is expensive and devices are equally as expensive, either have or get a thick skin people will complain about the littlest thing and become hostile in a second. The pay is not that bad and hours are performance.
Great place to work and build connections with your fellow teammates and the members walking through the door, a lot of opportunities for growth. Workplace culture is also quite great with respect to diversity.
I love working for Virgin Mobile, its a great place to work for those who are in school and need flexible hours. You learn a lot working for Virgin Mobile, you learn how to be with customer service and how to deal with busy periods like Christmas and Black Friday.
Pressure to sell insurance with phones, as well as pressure to add tablet lines / extra lines on to each sale leads to unethical practices. Many of the "top performers" from when I worked there were later fired for fraud - literally 5 out of the 6 I know. The 6th quit before he could be fired. These top performers were taken on a free vacation and paid great money before they were busted - Some even promoted to new jobs at Bell. These reps were praised for their high sales numbers, but they were just fraudulently adding tablet lines to customers accounts unknowingly. As an honest and ethical guy, I couldn't stand to watch these people promoted... and ultimately end up working for them as managers. This is why I left the company. I know for a fact this behavior continues to this day, which is very unsettling.
I had a good time working at Virgin Mobile. Although the pressure to make sales is quite intense your responsibilities are not too big and not as labor intensive. The commission rate is nice as well and you can actively be on your phone as it's a phone company.
as stated above this is an excellent part time/student job. Very flexible hours and with commission pays much higher than average retail jobs. For part time it is much harder to get full time hours as there are only so many hours to go around and they seemed to be continually cut back.
good commission structure, very flexible hours.
hard to get true full time hours, target based structure, income is very location based.
This job was a great one for a few years, but there isn't any upward mobility if you aren't interested in management and the pay stagnates quickly. The expectations continue to grow despite the industry plateau, and the company treats customers and stakeholders worse each year. Flexible schedules so good for students, but qll development opportunities are being cut.
No growth opportunities, make you do customer service but don't factor this aspect into evaluating you
The pay is very fair for a student in school working part-time. Like most sales jobs it puts you out of your comfort zone, However you learn to overcome it quickly with the help of good management. Overall great place to work, they provide lots of incentives.
Lots of contest for employees
Tough to get consistent a schedule