Disability Support Worker (Former Employee) – Melbourne Eastern Suburbs VIC – 16 September 2018
DHHS were a good employer to work for. I was always provided with a lot of shifts and most of the employees that I worked with were really nice. The hardest part of the job was trying to secure a part time position.
Becoming a regular casual at a house that I loved working at
DDSO1Q (Current Employee) – Ballarat VIC – 8 October 2018
Good pay but dealing with difficult staff,disengaged management and unsocial working hours leads to burnout, toxic culture and loss of work/life balance. Expect to put in a lot of work for limited reward, unless you are related to management then it all gets handed to you. Work here at your own risk.
Compliance and Service Officer (Contractor) (Current Employee) – Melbourne City Centre VIC – 6 October 2018
I was hired through a labor hire to look after the customer's "robo debt", the job was not advertised as this and everyone felt extremely misled. The job was difficult and it did feel like we were set up to fail on a regular basis. Most of the workforce left and those who did stay in the job were extremely unhappy. I was so miserable when I would get home that I would crawl into a ball and be brain dead. Do not recommend, do not work here.
Disability Support Worker (Former Employee) – Geelong VIC – 21 August 2018
Loved working here, extremely supportive staff and management. Consistent training and advancement opportunities. Highly recommend. Ethics and values of DHS are followed through consistently. Great work environment.
Dedicated staff doing an essential but difficult job
Customer Service Officer/Technical Support Officer (Current Employee) – Melbourne City Centre VIC – 10 May 2018
Your work day is scheduled around customer demand/needs with regard to calls being received or forecast. Staff require a high level of resilience due to the nature of some of the calls and issues raised. Negotiation skills and empathy are also developed in staff.
The most difficult part of the work is trying to resolve issues between parents when the children are not their focus.
The best part of the job is providing resolutions and explanations that customers understand, even when not in their favour.
Best placement, I've done. In the beginning, i felt 120 hours was really long and it was going to take forever. OHH how i was wrong. I grew to have connection with the clients. it was always pleasing to come into the home in the morning and feel welcomed by the clients. I enjoyed every bit of the placement. The staff was so great. it was always pleasing to always feel rewarded. The staff always encouraged me to do more as they would compliment me if i have done a good job. It was completely different to what i thought it would be. I really enjoyed my placement there. I would gladly work there.
CSO - Customer Service Officer (Former Employee) – Werribee VIC – 14 January 2018
Good place to work. Friendly and supportive team. Team leaders and management were enthusiastic their jobs. Working within a high pressure role as I had to serve many customers within a short period of time. Role was forever evolving with changes to legislation which directly affected the service offered to clients. Great training before I was expected to work within the role by myself however there was not much time offered after initial training to keep updated within the role as things changed. I learned how to multi-task and serve a wide range of customers needs. I learned how to solve complex tasks and source information for each situation as it arose. I really enjoyed being ale to assist customers and help them find the best possible outcome for them personally.
lots of social events, great pay and entitlements.
Very little flexibility, a lot of aggressive customers
DDSO1Q (Former Employee) – Berwick VIC – 12 January 2018
Great job working with people with disabilities however as the needs of the residents changed the Department was not able to provide suitable care and carers for the job. I learned to do my job to its best with the knowledge I had and within my scope of practice to provide a safe and caring environment for this more vulnerable with limited support for those above. Hardest part was watching those that i had cared for for a number of years pass but the best part was also seeing those same people smile when you were on shift and laugh so you could tell you were making a difference in their lives and i also worked with some amazing people.
SO Level (Current Employee) – Geelong VIC – 16 November 2017
Highly stressful place to work, Managers have nil empathy with staff, and mangers are hypocrites, the care factor for staff is zero, consultation in regard to changes does not exist. Managers Breach the APS legislation all the time
Starting the day by assisting with showers and breakfasts administering medications and any treatment as per required Getting resident to day placements or to appointments Attend to domestic duties washing cleaning preparing meals Attending meetings at office in Box Hill Chair house meetings
Enjoyable clients who were greatfull doe all you did'
dealing with staff who didn't give 100 % to residents and who could not lear anything new
Disability Support Worker (Current Employee) – Melbourne VIC – 18 July 2017
The day can be great but it does depend on the staff , if you have new untrained staff on it can be a night mare , residents play on it and you are left to teach and train people that should be a team member not an extra burden. I enjoy supporting and teaching our clients and working with competent staff . I would love to have time to teach new staff how to best support our clients
Disability Support Worker (Current Employee) – Melbourne Northern Suburbs VIC – 12 July 2017
I get a lot of satisfaction doing the work that I do. I learn from my clients and from a great team. Needing input and getting things done from management can be the hardest part of the job.
A typical day is organisation, providing care, providing intellectual supports, and physical supports / encouragement / inclusiveness in the community / teaching new skills / listening.
Through education and resilience the workplace culture is changing, albeit slowly, but I am uplifted by the changes throughout in regards to bullying, shifts being offered, how the staff is treated by all throughout, it has improved.
The most enjoyable part of this Job is the clients being happy, using their skills and learning more, their smiles, laughter and interaction with their friends, families and community.
Disability Support Officer (Former Employee) – Geelong VIC – 11 June 2017
Looking after residents with disabilities in Supported Accommodation, helping them live life to the full and supporting them to be independent, great staff to work with and excellent pay and conditions. The work can be challenging depending on the severity of the disability and mood at the time.
First role secured upon completion of Bachelor Degree
CASE MANAGER (Former Employee) – Geelong VIC – 5 June 2017
A wonderful foray into the world of professional government services. As an enthusiastic human services practitioner I found the management team and colleagues enthusiastic and encouraging in my development as a practitioner.