3.3 out of 5 stars.
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2.9Work-life balance

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Lots of autonomy and opportunities for training and learning. Vast job description and responsibilities..

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This is not a job for the faint of heart. That being said, my overall experience has been a positive one. There are opportunities for growth on a daily basis. Very supportive Team Leaders and co-workers. I've learned not to reach out to management and to rely on my self and my co workers. I've been with Victoria Cool Aid Society in supportive housing for 9 years.


No micro management, lots of flexibility breaks and time for appointments. Management promotes self care.


Some buildings are extremely unsafe due and understaffed. This is a factor in staff having PTSD
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Awesome place to work

Awesome company to work for, highly suggest working here if you have the qualifications. Clients are great, coworkers are great definstely feel part of a team.
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Based on 7 survey responses
What people like
  • Feeling of personal appreciation
  • Supportive environment
Areas for improvement
  • Trust in colleagues
  • Time and location flexibility
  • Sense of belonging

This is a difficult work environment.

There's no way to make this sound nice. It's a tough environment... angry people, smoke, smells (cleaning product and b.o.). Lots of cleaning and lots of complaining. The shelter is a tough place to work in. When I was there it was 12 hour shifts.


You have to like this kind of job, or you won't find any "pros"


Long hours, very bad air quality. Angry, drunk/high clients. Angry staff/ co-workers. Apathetic management. The pay stinks. Long hours.
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Excellent place to work, lots of room for advancement.

Great place to work, lots of positive aspects. Clear working directions and autonomy. Team work and flexibility. Ability to complete tasks without feeling pressured.


Team atomasphere


None to think off
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Very difficult place to work

It is a corporate culture that breeds contempt and unhealthy competition. Managers are absent, and when present have this blame the employee for everything attitude. NO managerial support and dangerous working conditions that see you exposed to various forms of smoke, abuse from management and clients. You spend a large portion of your shift navigating clients that are allowed to run roughshod over you and you have no recourse or manager that will stand up for you as an employee. The senior management are so disconnected from what is going on at the ground level, they will not even come to see what workers have to deal with on a daily basis, that we are treated as disposable employees. No attempt is made to listen and hear what is being said. Its all about making it easier for them, yet we as the workers on the ground doing the grunt work are ignored and treated like trash. No room for any form of generative discussions because no one would listen. Very punitive managers and human resource workers.
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Health Services has its own unique culture within the organization

Been here almost 20 years. Great work environment with supportive team. Interdisciplinary team with acknowledgement of importance of each individual role.
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All the negative reviews are accurate

Cool Aid is not a "great place to work", despite what they say on their job ads. If you spend any time with people who work in housing it doesn't take long to see how unhappy people are. It was rare to hear a positive comment about management or the company overall. It is a very negative environment. Management is completely out of touch with the front-line, possibly also out of touch with reality. The incompetence of management is appalling, it's hard to believe the organization is able to function at all. They are constantly hemorrhaging workers. They will hire pretty much anyone, some of the people who work there are lazy at best, harmful to coworkers and clients at worst. Pros: Money is better than similar organizations, some coworkers are great people, 12 hour shifts mean you only have to go three times a week. Cons: Management from the bottom to the top are almost comically bad at their jobs. They are also mean-spirited and compassionless. Workers are completely disposable. Clients can be very abusive, and management lets them get away with it. Beware if you are a person of colour, you will likely endure racial slurs. Also women staff put up with harassment. Some of the buildings are hazardous in several ways and you will likely be subjected to second hand smoke (cigarettes, meth, heroin etc.) Apply at own risk!
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Miss Queens

I enjoyed my time at Cool Aid, I'm trying to get rehired presently, like working in the housing program end of it, working with some coworkers and a few team leads rbl, however, was awful.
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Horrible Leadership

Management is incompetent, not trustworthy, and never held accountable for their many screwups. The CEO has blinders on and can't seem to see that the organization needs to stop expanding and instead focus on taking care of what currently exists. Buildings are unstaffed, staff are untrained and you are expected to do the job of at least two people. Work here and you risk getting PTSD.
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Masters at passive aggression, back stabbing, lying, manipulating where the CEO and Directors are so disconnected with clients, workers and general operations - if there were an award for for incompetence, plain negligence, nastiness in all levels of their work force, double speak - They would win hands down!
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Like a roller coaster

Never know one day to the other how a manager will react to you. They lie and lie some more. Very two faced. Don't waste your time here. HR department is run by a crazy lady. To much negative vibes and bs all the time. Tenants over run the place and its unsafe.


other staff, sometimes


Lie Lie lie
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Good for experience

A good place to gain experience, training and education working with marginalized sectors. A good place to build teams but also encourages initiative and creativity.
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Not always honest

In some of their job ads they state: "Cool Aid is a great place to work! We foster personally impactful work in a culture that embraces innovation, teamwork, inspirational leadership, and knowledge sharing. We are taking concrete steps to address local issues by undertaking relevant and important work in the community, guided by a powerful mission, strong history of service, and a great culture of caring for our clients. Along with being an intrinsically valuable workplace, we offer various training opportunities and are continually rated high in Culture and Diversity, Pride, and Teamwork and Camaraderie in our Great Place to Work Survey." The last survey was anything but rated high in Culture and Diversity, Pride, and Teamwork and Camaraderie in our Great Place to Work Survey!! It took a real nose dive! No trust in Management. Zero transparency. If you truly want help people find another way to do it. This place is not it. Ideas fall on deaf ears...


Free meals from the kitchen at some locations. Only work 3/4 days a week in some positions


10/12 hour shifts / First Responder to overdoses and yelled at by clients all shift, Some front line staff go on leave due to PTSD
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Great At Taking Care of the Marginalized Population

Very focused on reducing homelessness Always looking for more opportunities to work and support all marginalized people. Non Profit Organization - 50 years
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Overall rating

Based on 16 reviews

Ratings by category

2.9 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary/Benefits
2.9 out of 5 stars for Job security/advancement
2.7 out of 5 stars for Management
2.9 out of 5 stars for Culture


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