Validity Research

Validity Research Employee Review

Dishonest company

Work from Home Customer Service Representative (Former Employee) - Toronto, ON - 29 July 2020

The management lied about this job being permanently, then they disappeared after election season, leaving everyone unemployed. They did not tell us we were laid off, they lied and claimed technical issues, but never "fixed them" or called anyone back to work. People were losing their homes after the experience. The pay was spotty, many did not get paid bbbbecautththe company did not have enou

Pros

Work from home

Cons

Dishonest shady company

Ratings by category

1.0 out of 5 stars for Work/Life Balance

1.0 out of 5 stars for Salary/Benefits

1.0 out of 5 stars for Job security/advancement

1.0 out of 5 stars for Management

1.0 out of 5 stars for Culture

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Productive and calm workplace

Customer Service Representative (Former Employee) - Toronto, ON - 25 April 2019

At Validity Research a normal day as a caller would look like this. Coming to work on time and logging in into your computer, go to the briefing room and get briefed. After that happens you then go back to your computer where you are assigned a survey. You get the script you are prepared with and dial the state which we then proceed to start the survey with the people. Sometimes the survey may take 5 minutes, 10-12 minutes, or even 25 minutes depending on the survey we get.

Pros

sitting down all day not moving around too much, you get your own cubicle space.

Cons

Cancelation for your shift could happen any time; the pay would sometimes be short

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old computers and not a clean work environment

Customer Service Representative (Former Employee) - Toronto, ON - 21 March 2017

easy job horrible management skills cancel shifts only a couple hours before must work until 12 if you are new headset is either broken or doesn't work well

Pros

Make your on schedule

Cons

horrible management, don't pay workers properly or on time, always has to fight to get the right amount of money they owe.

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Unprofessional, and unstable, racist workplace

Survey Agent (Former Employee) - Toronto, ON - 9 July 2019

I worked for this company for 13 months, and the manager's girlfriend was the supervisor. I was told that I had to purchase a pair of headsets for $80 even though our cheques were often underpaid. The management also cancelled shifts last minute, even after I had paid for transit. Don't ever work for this company longer than 6 months. They are also racist. Asians ran the company here in Scarborough, and fired all the caucasian/white people.

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