Passenger Service Agent (Former Employee) – Calgary, AB – 31 March 2017
When I started with United, I was mostly a runner also known as the last passenger. It was my responsibility to make sure that all the passengers for a particular flight is accounted for. Towards the last half of my time with United, I was responsible to locate missing luggage, to make claims and delivery schedules. Most of my co workers were very friendly and supportive. The hardest part of the job were the start times for each shift, 4am or 9pm. It was really hard to survive working so little hours. I would have to say the most enjoyable part of the job would be the interaction with the passengers.
The interaction with passengers and the fast paced enviroment.
Early or Late start times and the limited hours worked in a day and the month.
Passenger Service Agent (Current Employee) – Dorval, QC – 7 December 2016
A typical day at work would consist of either working at the counters, gates or baggage claim. Over the course of one year working at the airport so far, I learned that there is much more to it rather than just checking in a passenger at the counters. The management is great and improving and my coworkers are amazing people to work with. The hardest part of the job is to deal with delayed or cancellations of flights. With so much stress on us, it is quite tough at times; however the most enjoyable part of this job is the airport environment, the people I meet and my coworkers make everything much more better.