A typical day at United starts off with various sick calls and oversold flights. I know the strengths of my colleagues, and therefore, I knew where to place each of them for their duties for the day. When flights are oversold, I was able to remove eleven passengers with their checked baggage at the gate. I also placed them in another aircraft, getting the flight out on time. Because of my time management and multitasking skills, I was still able to make it an enjoyable day at the end.