lots of hours and always on the road for more than 10hrs straight daily no chance for advancement and no raises it really offered no security and poor management very ignorant to the geographical area that I cover they have no idea to what is going on in real-world after 20 years of this and trying as I was the best technician that they had I knew my stuff and then some but simply had no more patience for this job so I left, as this was not going anywhere and I was learning anything new it just became no brainer for me
Laid back sometimes depending on the client you are dealing with.Work place culture is great but management just don't care about the Field Support Engineers meanwhile they are the ones doing most of the job. You're pouring your heart out and giving your best to the client but don't get recognized or get paid accordingly despite the company making mad profit every year.
A good place to work but since the company has been downsizing for many years, you need to work as if any day could be your last day there. A recommended place to work if the company were to stabilize.
Working for this company is a long term commitment. Many of the technicians have been here for decades. The work requires an attention to detail and constant online training to keep current.
As a field technician promotion is rare and there is no guarantee of pay increases at any point.
Bad leadership,bad Management,bad for morale,no sense or being a team,zero compliments for doing a good job.Unbalanced and unfair assessments of workers.This is just another stepping stone company and people are just numbers that don't matter.
A company that has shrunk into a shadow of what it was years ago.
Scheduling service calls for forty Technicians every day, talking with customers and rescheduling calls as the day went on.
Learned to deal with customers, employees and stress.
Immediate managers were great to work for.
Fast paced, very stressful.
Setting customers wants and needs to fit in the schedule of what we could provide. Dealing with employees who don't work professionally.
Interacting with people. Training and encouraging young or new technicians.
Too much focus on short term business lacking long term strategies. Too much financial control and reporting taking up time to do real business. Realize the value of people but downsizing created insecured feelings
The training was clear, the team and manager were all very supportive. I felt that I was well prepared for the job that I was hired for and my co-workers were very approachable whenever I had any questions.
Call management duties, working with clients on servicing their computers and printers.
Learned a lot about customer service, took self improvement courses using our own university.
The most enjoyable part of the job is that I was working from home and it was very convenient with kids.
Annual Canada Day BBQ, free coffee, tea and snacks.
Traveled daily to various customer sites providing support on various computer hardware products as a service provider for a number of different computer and IT companies. Frequent standby and overtime was a part of this job.
Learned about many different platforms of computer equipment and about servicing them in a customer environment.
Management was very supportive and aware of the daily operations of the field technicians.I had a great group of co-workers in my work group.
Time management was one of the most difficult parts of the job since often it was challenging to complete all the activities required of the job.
Most enjoyable part was meeting customers and getting positive feedback from them.
Conference Call to discuss the daily work load 15 to 20 minutes.
Dispatch the team to the filed with the specific assignments and the ability to modify in case of emergency calls.
Follow up with the team leader on regular basis and update the call status.
Close the day and return all defective parts back to the warehouse.
Conference call to discuss any hanging issues and the steps to resolve it.
- Learned to keep my work knowledge up to date.
- Managed my own territory and assist others in case of emergency.
- My co-workers are very helpful and have good relation with each other.
- Traffic Jams.
- Resolving a problem and making the customer satisfied.