U-Haul Employee Reviews

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Fun
Préposée au service à la clientèle (Former Employee) –  Montréal, QC18 April 2018
I had the most fun working in this place. It is really nice. It is a lot of work but it is enjoyable as well. Nice office with nice people. I really enjoyed it.
Pros
flexible hours
Cons
claen trucks
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Would never work here again
Customer Service Associate (Former Employee) –  Ottawa, ON29 March 2018
Lots of work to be done every day, lots of customers coming in and out of the building. Busy work environment and manager ran a tight ship. great place to keep busy
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Safe Place
Customer Service Representative (Current Employee) –  Dartmouth, NS20 March 2018
Awesome job really easy to get along with other work members. Job advancement is very accessible which is great and they often provide team lunch on Fridays at my location.
Pros
Convenience
Cons
Tiresome
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diriger
Gérant/Directeur (Former Employee) –  Quebec City, QC25 February 2018
travail très stimulant et rapide avec prise de décision rapide très mouvementer mais satisfaisant
Pros
grosse entreprise et interessant
Cons
manque de communication
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Excellent job security with welcoming co-workers and flexible hours.
CUSTOMER SERVICE REP (Former Employee) –  Burlington, ON22 February 2018
My tenure over one and half years working at U-Haul was met with meeting new people and creating new relationships.The management team was very easy going while being strict when work needed to be completed in time.
Pros
Bonuses
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low pay, friendly staff, could not get full time hours
Customer Service Representative (Current Employee) –  Hamilton, ON19 February 2018
Pay is too low. The work environment was suitable and the duties required of me were fair. Could not get full time hours. Very inconsistent with schedule.
Pros
not labour intensive
Cons
no scheduled breaks, low pay, inconsistent schedule.
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A comfortable atmosphere
Customer Service Representative (Former Employee) –  Brampton, ON15 February 2018
A comfortable atmosphere where you ae able to work on important tasks. Customers are aggressive at times so watch out. Management was okay no complaints. Always something to do, so time will pass quickly.
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Great to learn new skills
Customer Service Representative (Former Employee) –  Calgary, AB11 February 2018
It was a great learning experience.

Staffs was great and helpful.

salary was very low but it was because of the location i was working in.

would work there again if can pay more
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Productive and fun workplace
Manager (Former Employee) –  Mississauga, ON16 January 2018
A typical day at work had units scheduled to go out in an easy to use calendar on the computer, through the Uhaul website.
I learned how to refine my customer service skills even more to accommodate units we did not possess but had been required by the customer. Thus, calling and communicating to the customer when they should arrive just after the unit had been dropped off therefore maximizing their time using the equipment as well as servicing them by not having them unnecessarily sit and wait. Management was stellar. Workplace culture was always positively maintained according to customer reviews online detailing 'service experience' as well as attention to details in the proper spelling of the Managers name in the mentions. The hardest part of the job was the weather with regards to the size of the lot and number of units. The most enjoyable part of the job was being able to clear customers minds on the issue of 'moving' that, more often than not, causes people tension, to say the least.
Pros
Freedom
Cons
Weather
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Good management team
Accounts Payable Clerk (Former Employee) –  Calgary, AB12 January 2018
As an accounting clerk, this position and this company suited me. The executive assistant was very open to questions and comments. Lots of data entry, payroll and other miscellaneous duties was very much enjoyed. The issue and reason for leaving, the position was removed from our site and client's complaints had become the replacement. I did not enjoy it at all...
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Disorganized company but easy enough to work for at low levels
Customer Service Representative (Former Employee) –  Winnipeg, MB11 January 2018
Disorganized company with near constant computer related issues including systems not functioning properly and management not knowing how to use their own systems properly. That said, at low levels you don't usually need to worry about these things since it's not really your job to fix. Fairly calm environment during the winter, quite busy and stressful during the summer
Pros
Fairly calm environment during the winter.
Cons
Some customers can be stressful to deal with, computer systems don't always work as intended.
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Dealing with multiple customers, knowing household units and what would fit into a truck or trailer, being patient and attentive.
Representative (Current Employee) –  Cambridge, ON9 January 2018
Making sure all trucks are clean, gas in it, all fluids topped up and no lights on the dash are on.
Always having patience with customers and willing to help or look into other locations for trucks or trailers.
Can be very stressful at times dealing with customers vs. UHAUL policies.
Management is usually very nice and attentive to any trucks you have.
Best part is being able to help customers when they really need it.
Can also be the worst part when having a reservation double booked and not having a truck for your customer on pick up day and having to deal with the consequences.
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perfect working environment
Customer Service Representative (Former Employee) –  Ontario8 January 2018
talking and meeting new people has changed the way I perceived the world and gave me valuable management skills
Pros
compassion
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Good Place for Retail Workers
Part Time Storage Sales and Transfer Driver (Former Employee) –  Windsor, ON5 January 2018
If retail is your thing and/or you have a love for the mechanical, U haul might be a good fit for you. Its a great place to learn if you're a business major in school nd looking for your first taste of the real business world or if you're mechanical and like to work with trucks and trailers.
Pros
Good people, good company
Cons
Stess meeting customer demands and dealing with complaints.
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Awesome work place
French Sales and reservation agent (Former Employee) –  Montréal, QC4 January 2018
Great team work environment and they offer a competitive salary.. They do not offer full time however they do provide you the hours needed to get a decent pay. Management is very supportive and understanding. Programs are easy to use and call structures are very obtainable.
Pros
Salary, Management, Not hard work.
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Depending on Management, it can be a great job or nightmare with no support from headoffice
Manager (Former Employee) –  Sudbury, ON5 December 2017
For the most part, the people you work with are great. U-Haul promotes from within, which is good in a lot of respects but it also allows for an unqualified or unfit person to be promoted to higher positions strictly based on time worked within the company or a friends support as you all raise in positions together. For the most part, U-Haul is a franchise, not officially but it's how it's run. A Marketing Company President controls a large area and most staff that work for U-Haul work below this position and the person who holds it. If you get and unqualified or unfit person in that positions, they pretty much can do what they want and the staff have very little help or support from head office.
Pros
Good wages and Benefits for full time employees
Cons
Very little corporate support or protection mistreatment from management.
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productive workplace
Sales Representative/Customer Service/ Cashier (Former Employee) –  Hamilton, ON7 November 2017
Its a great environment for people who are her working, and can easily multitask. The company has a very good name and it was my job to make sure to promote great customer service, and efficient work attitude.
Pros
discount on products
Cons
long hours
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dodgey place to work
Customer Service Full-time (Former Employee) –  Toronto, ON27 October 2017
I worked at the private dealer and it was dirty and messy. The company doesn't care about the private dealers so they leave room for them to exploit there employees.
Pros
flexible
Cons
over worked
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Good
Field Relief Manager (Current Employee) –  Edmonton, AB20 October 2017
U-Haul is a good company to work for but trying to have a life outside of work is next to impossible. They give you a salary job and expect you to work 7 days a week non stop.
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Lack of Communication
Cleaner/Janitor (Former Employee) –  Brampton, ON6 October 2017
i was the cleaner and my boss who was the manager of the location that i worked at didn't give me any hours on the schedule and i had to text her to find out when i was working.
Cons
no hours
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Overall rating

3.6
Based on 2,560 reviews
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3.5Work/Life Balance
3.2Salary/Benefits
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3.3Management
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