U-Haul Employee Reviews

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Avis
Receptionist (Current Employee) –  Boisbriand, QC30 July 2018
U-Haul est une grosse entreprise qui connait quelques problèmes au niveau du "management", donc il est difficile pour les employés de bien effectuer leur travail si le gérant n'a pas les compétences pour gérer un centre aussi gros. L'ambiance est agréable entre les employés.
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Minimum pay with high expectation
Reservation Clerk (Current Employee) –  Vancouver, BC24 July 2018
Reservation clerk needs to deal with all angry customers,company dealers and customer support team. There was no motivation from Management. Actually, There is no management. They will pay us minimum wages. This job will disturb your work-life balance. every day you will hear excessive use of abusing words from disturb customers. even you know that customer is right, you have to protect company policy. Uhaul needs to pay at least 18$ per hour. You will be a trainee Reservation clerk(even after 1-2 year of work). There was nothing enjoyable part in this job.
Pros
nothing
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friendly
Receptionist (Former Employee) –  Toronto, ON3 July 2018
manager was friendly and provided excellent support
great work experience
got along great with co-workers
accommodating hours and schedule
easy commute to work
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they did not pay enough
Sales Clerk (Former Employee) –  Meadow Lake, SK22 June 2018
their pay sucks for dealers. you get deal with rude people all day (8/10 times) and you don't even get minimum wage. You also never got reimbursed for any work you got done and paid out of pocket for when their trucks or trailers broke down.
Pros
got to use equiptment when needed for free
Cons
their pay sucks
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Coworker's made job feel better
Project tech (Former Employee) –  Here14 June 2018
Worked for uhaul for 10 months and never received benefits. Was putting in full time hours and was still down as a moon lighter. Promise after promise. Just a number there. Used personal things to do the work.
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Great variety of task, everyday was an adventure!
Facility Maintenance (Former Employee) –  Montréal, QC10 May 2018
There was no typical day, every day presented a new challenge.
I learnt how to operate new equipment and pushed to harness my skills.
Some of the management seemed more interested in getting their bonuses then putting money back into the company.
Workplace culture was pleasant over all though there seemed to be a lot of Favoritism towards certain employees.
Hardest part of the job was dealing with the constant corner cutting which went against my own personal beliefs!
Do it once and do it right thus saving money long term!
Most enjoyable part of the job was the variety of work, flexibility with work hours and not always having your supervisor looking over your shoulder.
Pros
Flexibility with work hours
Cons
Having to bring your personal tools to do jobs for company
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Uhaul lacks customer service & professionalism
Sr Office Clerk (Former Employee) –  Calgary26 April 2018
Swearing

Inappropriate behavior

Drugs on site you could smell it. If for medical reasons staff should have a federal card.

Allowing staff to through dead animals around telling staff thats their lunch. Is that what staff members eat where they come from
Pros
Non
Cons
poor pay
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Fun
Préposée au service à la clientèle (Former Employee) –  Montréal, QC18 April 2018
I had the most fun working in this place. It is really nice. It is a lot of work but it is enjoyable as well. Nice office with nice people. I really enjoyed it.
Pros
flexible hours
Cons
claen trucks
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Would never work here again
Customer Service Associate (Former Employee) –  Ottawa, ON29 March 2018
Lots of work to be done every day, lots of customers coming in and out of the building. Busy work environment and manager ran a tight ship. great place to keep busy
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Safe Place
Customer Service Representative (Current Employee) –  Dartmouth, NS20 March 2018
Awesome job really easy to get along with other work members. Job advancement is very accessible which is great and they often provide team lunch on Fridays at my location.
Pros
Convenience
Cons
Tiresome
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Fast pace work place
Pre-Inspection Specialist (Former Employee) –  Hamilton, ON1 March 2018
Work place was good, most of the people were so friendly,
I have learned much about trucks and trailers. The workplace respects diversity. Having lunch together in the same spot was really good and build s team work environment.
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diriger
Gérant/Directeur (Former Employee) –  Quebec City, QC25 February 2018
travail très stimulant et rapide avec prise de décision rapide très mouvementer mais satisfaisant
Pros
grosse entreprise et interessant
Cons
manque de communication
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Excellent job security with welcoming co-workers and flexible hours.
CUSTOMER SERVICE REP (Former Employee) –  Burlington, ON22 February 2018
My tenure over one and half years working at U-Haul was met with meeting new people and creating new relationships.The management team was very easy going while being strict when work needed to be completed in time.
Pros
Bonuses
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low pay, friendly staff, could not get full time hours
Customer Service Representative (Current Employee) –  Hamilton, ON19 February 2018
Pay is too low. The work environment was suitable and the duties required of me were fair. Could not get full time hours. Very inconsistent with schedule.
Pros
not labour intensive
Cons
no scheduled breaks, low pay, inconsistent schedule.
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A comfortable atmosphere
Customer Service Representative (Former Employee) –  Brampton, ON15 February 2018
A comfortable atmosphere where you ae able to work on important tasks. Customers are aggressive at times so watch out. Management was okay no complaints. Always something to do, so time will pass quickly.
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Great to learn new skills
Customer Service Representative (Former Employee) –  Calgary, AB11 February 2018
It was a great learning experience.

Staffs was great and helpful.

salary was very low but it was because of the location i was working in.

would work there again if can pay more
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Productive and fun workplace
Manager (Former Employee) –  Mississauga, ON16 January 2018
A typical day at work had units scheduled to go out in an easy to use calendar on the computer, through the Uhaul website.
I learned how to refine my customer service skills even more to accommodate units we did not possess but had been required by the customer. Thus, calling and communicating to the customer when they should arrive just after the unit had been dropped off therefore maximizing their time using the equipment as well as servicing them by not having them unnecessarily sit and wait. Management was stellar. Workplace culture was always positively maintained according to customer reviews online detailing 'service experience' as well as attention to details in the proper spelling of the Managers name in the mentions. The hardest part of the job was the weather with regards to the size of the lot and number of units. The most enjoyable part of the job was being able to clear customers minds on the issue of 'moving' that, more often than not, causes people tension, to say the least.
Pros
Freedom
Cons
Weather
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Good management team
Accounts Payable Clerk (Former Employee) –  Calgary, AB12 January 2018
As an accounting clerk, this position and this company suited me. The executive assistant was very open to questions and comments. Lots of data entry, payroll and other miscellaneous duties was very much enjoyed. The issue and reason for leaving, the position was removed from our site and client's complaints had become the replacement. I did not enjoy it at all...
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Disorganized company but easy enough to work for at low levels
Customer Service Representative (Former Employee) –  Winnipeg, MB11 January 2018
Disorganized company with near constant computer related issues including systems not functioning properly and management not knowing how to use their own systems properly. That said, at low levels you don't usually need to worry about these things since it's not really your job to fix. Fairly calm environment during the winter, quite busy and stressful during the summer
Pros
Fairly calm environment during the winter.
Cons
Some customers can be stressful to deal with, computer systems don't always work as intended.
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Dealing with multiple customers, knowing household units and what would fit into a truck or trailer, being patient and attentive.
Representative (Current Employee) –  Cambridge, ON9 January 2018
Making sure all trucks are clean, gas in it, all fluids topped up and no lights on the dash are on.
Always having patience with customers and willing to help or look into other locations for trucks or trailers.
Can be very stressful at times dealing with customers vs. UHAUL policies.
Management is usually very nice and attentive to any trucks you have.
Best part is being able to help customers when they really need it.
Can also be the worst part when having a reservation double booked and not having a truck for your customer on pick up day and having to deal with the consequences.
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Overall rating

3.6
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