U-Haul
Happiness score is 53 out of 100
3.5 out of 5 stars.
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U-Haul Careers and Employment

Work happiness

Scores based on about 34 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they are appreciated as a person at work?
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About the company

  • CEO
    Joe Shoen
    70%
    approve of Joe Shoen's performance
  • Founded
    1945
  • Company size
    more than 10,000
  • Revenue
    $1bn to $5bn (CAD)
  • Industry
    Transportation & Logistics
  • Headquarters
    2727 North Central Avenue Phoenix, AZ 85004
  • Link
    U-Haul website
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Jobs

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Customer Service

120 jobs

Salaries

Salary estimated from 2.2K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 5.9K reviews and is evolving.

3.3820182.9020193.0020202.2020212.922022

Reviews

Customer Service Representative in Scarborough, ON
on 5 June 2022
Productive work place
While working at uhaul, it was nerve wrecking because of how customers can get but it built me me up to handle the toughest of situations and allowed me to make mistakes and learn from them. That I appreciate so much about working here, that you’re able to learn. The job contains a lot of responsibility and urgency but it was also fun because my co-workers made the work environment not so stressful. My duty was booking reservations in person or on the phone, making contracts, handling legal documents, getting keys or other equipment for the customer, giving u-box or storage unit access or information, completing orders and or checking out customers items, answering inquiries on the item, doing vehicle or trailor inspections as well as doing the vehicle or equipment return on your phone. It’s overall a good amount of computer, phone and hands on work. It also helped that the manager was nice and understanding when u start working and encourages your learning at the job. When hired you’ll be given a paid training shift and will be learning while assisting customers but the system of most things are easy since it tells you what to do almost on the computer. A heads up is you will have to do uhaul courses online and exams when hired because like I said the job contains responsibility and you have to know your safety and other information regarding equipment or contract making. Sounds like it’s too much but trust me it’s worth it. I gained more skills and a better back bone there than I did at anywhere else and I appreciate that so much. It was a stressful job at first but I kept learning along the way and it got easy, sometimes it actually is still stressful and hectic but with good management and a good team you’re able to overcome it.
Housekeeper in Windsor, ON
on 14 June 2022
Great people
Great people, met some of my best friends there, very family oriented, and team oriented. Manager is fabulous. Can’t say enough good about her. Customers can be rude but for the most part it’s relaxed but month ends are crazy busy.
Customer Service Representative/ Transfer Driver in Scarborough, ON
on 2 June 2022
Beware of management and interpersonal favouritism
Management is the worst, they ask you to do certain things that definitely get you into trouble/lose your job only to lie to upper management on all details of your discipline or dismissal. Some employees are cool and fun to work with, hours aren’t too bad and benefits are pretty good. Only thing definitely to change is management a lot of favouritism going on in there where depending on who you are you are protected to the fullest.
Customer Service Representative in Ottawa, ON
on 6 May 2022
Less staff and heavy pressure
The place needs to hire more people. You'll see only two people working in the field outside , having to clean the trucks, rent them, bill them and installing trailers. The customers are no better.
Fleet Mechanic in Calgary, AB
on 10 April 2022
Pretty easy job
Everyday same trucks and same jobs. Very limited learning experience. Wage is below average but company pays for group benefit. Goop place to start apprenticeship.

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Questions and answers

People have asked 36 questions about working at U-Haul. See the answers, explore popular topics, and discover unique insights from U-Haul employees.

See questions about:

  • Working Hours
  • Interviews
  • Working Culture
  • Benefits
  • Hiring Process
  • Working Environment
  • CEO
  • Dress Code
  • Work from Home
  • Background Check
  • Company Future
  • Job Opportunities
  • Part Time Jobs
  • Promotion
  • Work Life Balance

Interview insights

Insights from 265 Indeed users who have interviewed with U-Haul within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

Hardly any I did a test and filled out interview questions that were on a sheet .

Shared on 14 May 2019

Are you able to lift heavy objects and for long periods of time.

Shared on 6 August 2018

Common questions about U-Haul

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