Two Small Men with Big Hearts Moving
2.8 out of 5 stars.
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Two Small Men with Big Hearts Moving

Two Small Men with Big Hearts Moving Employee Review

Fast paced, ethical and honest.

A typical day at work would begins with opening the office at 7:00 am, checking voice-mails and e-mails, responding to said voice-mails and e-mails. Designating work crews and issuing each crew the documentation and schedule for that day. A large part of my position was dedicated to maintaining and providing an organized and stress free moving experience for the client. A good deal of my day was also dedicated to resolving customer service issues, such as complaints, and damages. A large majority of customer related incidents were quickly and respectfully resolved to the satisfaction of our customer. If a customer service issue could not be resolved in a fair and equatable manner, then I would process, maintain, and appear in any and all small claims actions filed against the company. Managing a multi-line phone system, fax machine, photo copier, managing and delegating to office staff as well as field employees.

Pros

i enjoyed all aspects of my position, never dull. constantly being challenged and learning new things every day

Cons

being bullied, sworn at and threatened over the phone.

Ratings by category

5.0 out of 5 stars for Work/Life Balance
4.0 out of 5 stars for Salary/Benefits
5.0 out of 5 stars for Job security/advancement
5.0 out of 5 stars for Management
5.0 out of 5 stars for Culture
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Similar reviews

Same location

Poor management from most above me

Management was horrendous during my employment. He literally lived at the shop where we kept the truck and loved to screw customers over and pocket anything extra. Work itself was hard but could be fun. Customers were always a hit and miss but good ones would definitely make a the job better. Travelling and new experiences was a perk.
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Warning

Don't work here. Dispatch takes your tips, doesn't book you, asks you to jump scales, don't have permits, etc. Basically the worst moving company in YYC. Warning.
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Unorganized, Unfair Wages, Unpaid Work

Your morning is spent cleaning a mess made by previous drivers. All unpaid. This company has no accountability . Their problems are placed on the backs of the customers and the movers. This is an ok job to take if you need something quick but not permanent.

Pros

Flexible schedule

Cons

Unpaid pre-trip/post-trip inspections, unpaid fueling and daily maintenance of vehicle, horrible communication starting at sales all the way down to driver/mover, no real safety program, no advancement program, horrible wages, consistently doing damage control from the messes made from sales and dispatch
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Overall rating

Based on 26 reviews

Ratings by category

2.4 out of 5 stars for Work/Life Balance
2.2 out of 5 stars for Salary/Benefits
2.2 out of 5 stars for Job security/advancement
2.2 out of 5 stars for Management
2.6 out of 5 stars for Culture

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