Customer Support Representative (Former Employee) – Toronto, ON – 15 January 2019
-mostly great people to work with. -no dress code. -good benefits.
-location. dufferin & king isn't exactly the safest area of town. i got mugged waiting for the streetcar after finishing a 3-1130 shift (then got in trouble for refusing to take the work laptop home with me every night after that) -there is a lot of pettiness from other employees. if you say something they don't like, instead of talking about it to you like an adult, they run off and cry to their manager. i've seen more maturity in a pre-school setting. -the managers have found a way to pit us against each other to make themselves look good. -6 month probation period -the management play favorites, and it's abundantly clear. -lack of clarity for customers. -lack of information to employees regarding customer promotions. you'll basically hear about it when a customer calls in to inquire. -they stress that they want you to be yourself, but when you are yourself they come down on your for it. -absolutely no consideration regarding schedules. they screw up, but you end up paying the price. they claim to offer work life balance, but at Tucows you better live to work as opposed to work to live. -they monitor bathroom breaks. -they'll change the way you're paid on a whim.
CSR - Customer Service Representative (Former Employee) – Toronto, ON – 16 August 2017
No leader ship, very disorganized and they ask of you to do everything at all time from answering calls to answering emails non stop due to clients not knowing how to use the phone or technical issues.
Customer Service (Former Employee) – St. Catharines, ON – 24 April 2017
This place was pretty good when I started there but then there was a change in management and things got busy. All the big promises and high ideals went right out the window. Only promises they keep are the ones that can be accomplished with a credit card number. They fire people randomly with no warnings or anything. Culture has turned toxic but Management pretends to see none of it and tries to spin everything instead of taking ownership. One of the most insulting and infuriating work experiences I have ever had.
Amazing place to work! No dress code, lots of company perks (lunches, parties)
Facility Coordinator (Former Employee) – Toronto, ON – 21 October 2014
I sadly moved and had to leave. I learned so much while I was there. Made so many friends and the work environment was fun every single day. Employees were very important to the company and if you had an issue, it was resolved quickly.