Customer Service Representative (Former Employee) – Montréal, QC – 12 December 2013
A typical day was to first look for an available desk where you would be working till the end of your shift.Making sure that everything is plugged and all applications have been started .The co-workers were very friendly and most of them were professionals before working there.There never used to be any conflict of decision between the employer and empoyee.The hardest part of the job was to keep the customer from leaving to a different provider.The most enjoyable moments of the job was that you never had to do repetive things everyday,everyday is like a new day
Handling incoming customer service calls for Fido (Former Employee) – Fredericton, NB – 12 March 2018
Very hard to progress at this job. Also an extremely stressful environment as you still have to treat incoming calls from abusive customers until they request a supervisor. Employee turn-over rate is very high. Health and dental insurance is moderate. Pay is regularly messed up however if you report it diligently, it will be fixed but you will need to record your hours yourself. Shifts change with sometimes only a couple days notice but can be starting anywhere between 9am to 5pm. Split shifts and part time available however so there is a little bit of flexibility. The hardest part of the job is treating abusive customers and the most enjoyable is the coworkers.
health coverage, discounts on products, coworkers, flexible shifts, 2 months of paid training
crazy shifts, minimum wage, abusive customers, pay stub errors, rapid changes, high turn over