Customer service agent, help customers (Former Employee) – Montréal, QC – 24 July 2018
As a company TTEC doesn't really know what they're doing. The management/HR doesn't really help much when you need things. If you have medical notes proving that you weren't able to work they don't care.
Customer Service Representative (Former Employee) – Charlottetown, PE – 26 August 2018
I have work in 2 other call centres before this is my 3rd one is the worst out the of the 3. I just started on the floor and the floor support is useless and do not how to transfer a call to another department. When you asked for help the floor support will come and answer your question not checking to see if you are doing it right and walk away if you are new to the floor. I have done floor support and when new agents come on the floor I would stay with them to make sure that they were transferring to the right department or make sure that they didn't need and more help before I walked away to help someone else. My trainer was awesome but the training material is different story. The people are nice. I also think this is brutal too. Your customer if they ask for a supervisor you don't make them wait for a hour to talk to a supervisor. That is just bad customer service
CSR - Customer Service Representative (Former Employee) – Cornwall, ON – 23 August 2018
Unpleasant experience. The work load was ridiculous. They increased the workload monthly and constantly trained us to do additional work with no pay increase or incentives. I felt overworked. They were constantly changing management.
Customer care Sales Specialist (Former Employee) – Fredericton, NB – 10 July 2018
The people you work with are awesome, however management is something to be desired. pays always wrong, days are rarely together. Xmas party was a pot luck on site during business hours. They like to belittle some of the agents..
Hardest part, well the customers, they feel they are entitled, rude, ignorant most days. I have been cursed out many times, because they could not get a $1000 phone or free.
If supervisors or managers do not like you, hey will pick on you, and try to find a way to get rid of you.
They do not offer paid sick days, you share desks, as in day shift sits there and the night crew will sit in the same seat.
Work as a sales representative (Current Employee) – Sarnia, ON – 7 July 2018
always pay is wrong no body ever knows what they are talkng about there and overall it is just a bad place to work the people are friendly just no body really knonws what they are doing or what you can or cant do
Customer Service Representative (Current Employee) – Charlottetown, PE – 13 June 2018
TTEC, is a place for all. It is a place where everybody is treated equally, it is a place where diversity is top notch. I will highly recommend ttech to anybody that is seeking employment. Moreover the pay is juicy.
ATELKA CALL CENTER CUSTOMER SERVICES (Former Employee) – Montréal, QC – 4 June 2018
good experience Leadership, able to motivate and empower others in order to achieve goals. Customer understanding, able to understand the needs of internal/external customers. Active use the information to promote excellent customer service and to maximize business efficiency. Flexibility, able to respond positively to changing circumstances. Adapt and modify behavior to suit the requirements of each situation in order to maintain effective performance. Analytical thinking, able to break problems into their essential parts and draws logical conclusions based on systematic analysis of the data.
Customer Service Manager (Current Employee) – Sarnia, ON – 1 May 2018
Higher tanked team managers have no respect for workers, pay is mediocre with multiple issues occuring each pay period. Advancement and job security is good if youre willing to stay, people frequently quit so there is trouble to keep employees in the door and upper management positions open frequently then close.
Customer Service Representative (Former Employee) – Sarnia, ON – 30 April 2018
Sarnia Location: Extremely self absorbed management team that does not care about the staff. You are a number, nothing more. The do not care about family life, they do no care about the well being of their staff or the clients they share the site with. High turnover rate due to the lack of compassion in upper management. They spout that they are an equal opportunity employer but they are not. Unless, of course, you sleep your way to the top.