TTEC Employee Reviews

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A fun environment to work in
Customer Service Representative (Current Employee) –  Charlottetown, PE13 June 2018
TTEC, is a place for all. It is a place where everybody is treated equally, it is a place where diversity is top notch. I will highly recommend ttech to anybody that is seeking employment. Moreover the pay is juicy.
Pros
Bouns, points, salary increament...etc.
Cons
Long hours
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good experience
ATELKA CALL CENTER CUSTOMER SERVICES (Former Employee) –  Montréal, QC4 June 2018
good experience Leadership, able to motivate and empower others in order to achieve goals.
Customer understanding, able to understand the needs of internal/external customers. Active use the information to promote excellent customer service and to maximize business efficiency.
Flexibility, able to respond positively to changing circumstances. Adapt and modify behavior to suit the requirements of each situation in order to maintain effective performance. Analytical thinking, able to break problems into their essential parts and draws logical conclusions based on systematic analysis of the data.
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Teletech
Call Center Manager (Former Employee) –  Montréal, QC15 May 2018
It's a company that teaches you much about management and sales. However, for the many tasks they require the salary is not on par with the market.
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Terrible Management
Customer Service Manager (Current Employee) –  Sarnia, ON1 May 2018
Higher tanked team managers have no respect for workers, pay is mediocre with multiple issues occuring each pay period. Advancement and job security is good if youre willing to stay, people frequently quit so there is trouble to keep employees in the door and upper management positions open frequently then close.
Pros
Guraanteed Full time
Cons
Terrible management
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Super High Turnover Rate
Customer Service Representative (Former Employee) –  Sarnia, ON30 April 2018
Sarnia Location:
Extremely self absorbed management team that does not care about the staff. You are a number, nothing more. The do not care about family life, they do no care about the well being of their staff or the clients they share the site with. High turnover rate due to the lack of compassion in upper management. They spout that they are an equal opportunity employer but they are not. Unless, of course, you sleep your way to the top.
Pros
One step above the strip club
Cons
One step above the strip club
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Culture d'entreprise
Représentant de ventes (Former Employee) –  Montréal, QC30 April 2018
Une orientation stratégique dans laquelle chaque employé joue sa partition en vue de l'atteinte d'un objectif commun
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Easy Job
Customer Service Representative (Current Employee) –  Cornwall, ON26 April 2018
The job is easy for the pay you make. Good job for students trying to make some extra cash. Friendly staff and will accommodate you in any way you need
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Ttec
Sales Associate (Former Employee) –  Sarnia, ON25 April 2018
Working for TTEC was an enjoyable experience. Most of the skills needed I already had from past employments, but you would learn how to interact with customers, how to deal with frustrated customers, computer skills, and how to use their company based programs which both can help you in the future with similar employments. The management was friendly, and new their jobs. The job, in my opinion, was not challenging due to my past experience in similar employments.
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very stressfull
Customer Service Representative (Former Employee) –  Cornwall, ON21 April 2018
it was very hard to try to please someone. i worked for canada post. it was hard to have to say i don't know where your package is and not get yelled at by the customer every day. I enjoyed it when they were satisfied with the job I had done for them when the customer was happy with the answer. If they were not, then I would send it off to our higher ups and they would reinforce that I was correct in telling them when they would expect their packages.
Pros
hours and wage
Cons
dealing with someone who is already angry from waiting for csr to answer the phone
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Good for start
Customer support agent (Former Employee) –  Montréal, QC13 April 2018
Make this your temporary job at maximum. A company with no respect for their employees to the point where they even paid our salaries a day late. If you can, avoid it, if you can't, make it temporary.
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L'horaire et les assurance sont bonnes
Chef d'équipe et coach (Current Employee) –  Saint-Jean-sur-Richelieu, QC12 April 2018
Il faut travailler Back office pour que ce soit plaisant.
Le salaire n'augemente pas avec les echelons.
Pros
Horaire de travail
Cons
Probleme de paie
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Productive
Customer Service Representative (Former Employee) –  Sarnia, ON11 April 2018
Hard at times, continuous calls, but you learn to handle customers well then, management is helpful and encouraging. workplace culture is good. the hardest part of the job is answering unnecessary calls for longer time
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why
Customer Service Representative (Former Employee) –  Fredericton, NB6 April 2018
All of the review things are no good. Are you going to take the advise on a job from someone that you do not know they could just be giving the job a bad name when they were the bad employee.
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support rep
Customer Service Representative (Current Employee) –  Sarnia, ON29 March 2018
Helping our customers with their day to day issues
Learned a lot about customer service
Management in my area was great, management of the whole company very poor
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Environnement de travail conviviale
Représentant des ventes (Current Employee) –  Montréal, QC19 March 2018
Environnement privilégiant la performance et l’épanouissement,
management participative de proximité
Cons
Prestation salariale
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Communication Engineer
Customer Service Representative (Former Employee) –  Montréal, QC16 March 2018
Working was mainly in maintenance of electronic cards which gives perfect experience. Little working hours and so i have the team to finalize my master of Engineering
Pros
Little working hours
Cons
Working alone not in a team
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No agent retention/ poor HR but great co-workers
Handling incoming customer service calls for Fido (Former Employee) –  Fredericton, NB12 March 2018
Very hard to progress at this job. Also an extremely stressful environment as you still have to treat incoming calls from abusive customers until they request a supervisor. Employee turn-over rate is very high. Health and dental insurance is moderate. Pay is regularly messed up however if you report it diligently, it will be fixed but you will need to record your hours yourself. Shifts change with sometimes only a couple days notice but can be starting anywhere between 9am to 5pm. Split shifts and part time available however so there is a little bit of flexibility. The hardest part of the job is treating abusive customers and the most enjoyable is the coworkers.
Pros
health coverage, discounts on products, coworkers, flexible shifts, 2 months of paid training
Cons
crazy shifts, minimum wage, abusive customers, pay stub errors, rapid changes, high turn over
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great team work
Customer Service Representative (Current Employee) –  Sarnia, ON8 March 2018
I have seen one for the best team with the best TL. The work distribution was also best. TL is very supportive. My skills to handle pressure of people's problem and my speaking skills increased up to great extent.
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low pay lots of hours
Customer Service Representative (Former Employee) –  Fredericton, NB4 March 2018
took away incentives and it went down hill from there, also took away overtime, hired too many people and they has to cut hours back from people that have been there for a while , not a good place to work
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environnment agreable mais aucune organisation
Back office programmation des order du client (Current Employee) –  Saint-Jean-sur-Richelieu, QC27 February 2018
les superviseurs sont payes selon le rendement de leur employes ce qui ammene a du fouettage pour de la production...
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