TTEC Careers and Employment

It is a good start for new immigrants but the expectations are high, nature of the job is tough (back to back interactions and stress). I have learned everything from my experienced colleagues not from the supervisors. We have had fun activities and sometimes free pizza and coffee. Solidarity among colleagues was strong. Everyday was a new challenge.

Customer Service in Montréal, QC

on 14 March 2021

poor production due to lack of leardeship

poor management and leadership you always feel insecure managers and team leaders are too bossy.In the century they don't understand the different between management and leadership.

Customer Service in Montréal, QC

on 11 March 2021

They tell you one thing and do another

They publish vague job offers, don't tell you what you are going to do until you are on training and what you have to do isn't on the job description they published.System was unstable and if you can't connect because their system is unstable, they don't pay you those ours.

Customer Representative in Montréal, QC

on 25 February 2021

Avoid

Management doesn't care about the employees. They only care about their customer. Place is micro managed like nothing I have ever seen before. The office is old and depressing. Have to bid for shifts. When on a shift you have wanted it can be taken away without discussion or warning because their client wants different coverage, irregardless of what impact it might have on employee's life.If you can look else where do so. There is nothing enjoyable about working for TTEC.

CSR - Customer Service Representative in Sarnia, Ontario and Montreal

on 13 February 2021

Fluent in English

My trainer's main language was not english and my supervisor along with most of the supervisors. It is hard to ask for help or get trained if most of the people working there are not from Canada or USA. It was very stressful trying to communicate with everyone when the only language I speak is english and english was obviously not their main language. Plus, they are just working under temporary contracts and constantly laying off.

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