TTEC
Happiness score is 51 out of 100
3.5 out of 5 stars.
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TTEC Careers and Employment

About the company

  • CEO
    Kenneth Tuchman
  • Founded
    1982
  • Company size
    more than 10,000
  • Revenue
    $1bn to $5bn (CAD)
  • Industry
    Telecommunications
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Jobs

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Customer Service

61 jobs

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Salaries

Salary estimated from 1.9K employees, users, and past and present job advertisements on Indeed.

Popular roles

Customer Service Representative
$16.85 per hour
Service à la Clientèle
$16.82 per hour
Bilingual Customer Service Associate
$17.31 per hour
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Rating overview

Rating is calculated based on 9.7K reviews and is evolving.

2.9620173.1920182.6420193.0820201.802021

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Work-life Balance

Reviews

Service à la Clientèle in Montréal, QC
on 10 March 2021
good start for new immigrants
It is a good start for new immigrants but the expectations are high, nature of the job is tough (back to back interactions and stress). I have learned everything from my experienced colleagues not from the supervisors. We have had fun activities and sometimes free pizza and coffee. Solidarity among colleagues was strong. Everyday was a new challenge.
Customer Service in Montréal, QC
on 14 March 2021
poor production due to lack of leardeship
poor management and leadership you always feel insecure managers and team leaders are too bossy.In the century they don't understand the different between management and leadership.
Customer Service in Montréal, QC
on 11 March 2021
They tell you one thing and do another
They publish vague job offers, don't tell you what you are going to do until you are on training and what you have to do isn't on the job description they published.System was unstable and if you can't connect because their system is unstable, they don't pay you those ours.
Customer Representative in Montréal, QC
on 25 February 2021
Avoid
Management doesn't care about the employees. They only care about their customer. Place is micro managed like nothing I have ever seen before. The office is old and depressing. Have to bid for shifts. When on a shift you have wanted it can be taken away without discussion or warning because their client wants different coverage, irregardless of what impact it might have on employee's life.If you can look else where do so. There is nothing enjoyable about working for TTEC.
CSR - Customer Service Representative in Sarnia, Ontario and Montreal
on 13 February 2021
Fluent in English
My trainer's main language was not english and my supervisor along with most of the supervisors. It is hard to ask for help or get trained if most of the people working there are not from Canada or USA. It was very stressful trying to communicate with everyone when the only language I speak is english and english was obviously not their main language. Plus, they are just working under temporary contracts and constantly laying off.
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Questions and answers

People have asked 42 questions about working at TTEC. See the answers, explore popular topics, and discover unique insights from TTEC employees.

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Interview insights

Insights from 156 Indeed users who have interviewed with TTEC within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two
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