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The culture set by the COO is one of a punitive measure. Despite dozens of reports to COO about the bullying in HR and unrealistic job expectations nothing is done. A blind eye is turned every single time. COO has single handedly allowed the workplace culture to be destroyed by one person. So sad for the residents and those of us working the real frontline. With the exit of some great managers morale has hit rock bottom again. Staff and residents deserve so much more.