Travelers Employee Reviews

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Meaningful workplace
Business Development Manager (Current Employee) –  Oakville, ON4 January 2018
The role is challenging yet flexible.

Management is engaged and willing to help you succeed

No 2 days are alike which makes the role more interesting
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Fast Paced environment
Account Manager (Former Employee) –  Toronto, Ontario18 December 2017
A typical workday was 7.5 hours a day with deadlines, sometimes there were rush assignments or new assigments.
I learned various tasks such as input and issue full package policies. automobile policies, program policies, cancellation letters, order Multi Vehicle Reports.
I completely adhere to Management and their objectives for the Department.
Workplace was ineed a fastpaced atmosphere.
Hardest part of the job, the day was too short to complete all tasks, but working late I was able to accomplish tasks.
The enjoyable part of the job was a team spirit with my peers.
Pros
Summer fun, Christmas Lunches
Cons
Short lunch break
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The worst place to work at. Stay away from this place
Actuarial (Current Employee) –  Toronto, ON3 December 2017
R&D is a joke. Managers in R&D are not competent. If you have very strong technical skills you will be a threat to management. Micromanagement, no professional development activities for employees. Management basically has no vision, no initiatives.
This place is only good for lazy people who don't want to use their brains. Please do not waste your time with these people
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Able to learn various tasks relating to the insurance industry.
Billing Representative/Insurance Specialist (Former Employee) –  Oakville, ON22 November 2017
I was able to obtain experience in a variety of tasks relating to the insurance industry working for this company. The most enjoyable part of the job was being involved in a system conversion.
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Would avoid working there
anonymous (Former Employee) –  Toronto, ON11 July 2017
It was a much better company when it was family and Canadian owned, before the buyout by Travelers. That's when it became, "Welcome to the US". There is no appreciation for legacy employees and the knowledge they have. Offshore (welcome to India?) is the model for doing most everything and most of the technical has been been moved south of the border and more to go. What will be left in Canada is a good question.

The environment is toxic and morale is lower than low. Would avoid working there.
Pros
None left
Cons
Too many to list here.
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This was the worst place I've ever worked
Billing Representative (Current Employee) –  Oakville, ON30 June 2017
Very poor management.
They practice micro-management every day.
If you make mistakes, they will harass you.
If you excel expectations, none motivates or congratulates you.
They are outsourcing to India, more Canadian people are unemployed.
Pros
Some co-workers are nice and friendly
Cons
They expect you to work overtime for FREE.
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Underwriting team and operations don't like each other.
Associate Account Manager (Former Employee) –  Calgary, AB20 June 2017
I like my job but there was always lack of communication with team members.
Underwriting team and operations team which includes underwriter assistant never get along. They try to blame each other for the their mistakes.
Pros
Work independently
Cons
Worst culture
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Run away
Personal Lines Underwriter (Current Employee) –  Oakville, ON13 June 2017
This is the absolute worst employer. No consistency, or equality. No bonus or pay raise. Compete favouritism, promotions are hand selected with no formal application or interview process.
Pros
None
Cons
Everything
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Working for an insurance company is never fun
Claims Clerk (Former Employee) –  Calgary, AB2 June 2017
Great people, extremely busy in the claims department assisting clients. Company is no longer in Calgary but is still in business in other parts of the world.
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excelent company
Technical Support Specialist (Former Employee) –  Toronto, ON9 May 2017
Travelers Canada is part of an industry-leading international team. Committed to continuously evolving to meet your ever-changing needs, our approximately 1,700 employees across Canada help customers prepare for, prevent, and recover from loss
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Too focused on the bottom line.
Business Systems Analyst (Former Employee) –  Toronto, ON14 March 2017
I find the company to be par for the course in most respects: decent basic health & dental benefits, decent (but not amazing) salary, and the physical office itself is a typical 1980s/1990s cubicle farm style.

Working a 9-5 job, I would expect a fair bit of stress in the work environment, but I personally found the environment a bit too stressful largely because management is a bit too far removed from daily operations and deadlines can sometimes seem arbitrarily short.

The company is very clearly focussed on meeting quarterly and yearly fiscal benchmarks, and there is little in the way of employee luxuries: no coffee machines, very few office plants, no employee recognition days, the office itself is ugly shades of grey and beige and the cafeteria is simply a room with tables & chairs as there is no option to buy food in the building.

That being said, there are a few pros:
The office is located about a 10 minute walk away from Union, so commuting is simple. There are also a lot of restaurants and food options nearby, which makes up for the lack of in-house cafeteria. There is also the ability for employees to work remotely.

If you enjoy typical a typical 9-5 office lifestyle and are ok with having very little "creature comforts" and can manage stress well then you'll like this company.

Otherwise, there are better work environments out there than what is offered this company
Pros
Close to Union Station, Employees can work remotely
Cons
Stressful environment, out of touch senior management, few employee comforts
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No work life balance
Underwriter (Current Employee) –  Toronto, ON10 March 2017
Travelers is still very much in transition and the culture is almost uncanadian. This company expects you to work extra for no pay. Work life balance?? There isnt any unless you enjoy working all the time including scheduled time off. There is favortism. People at the top dont seem to know anything about how this company actually runs. Technology is mediocre at best. There is optimism about the new ceo but other than that there is nothing positive about this place. Its a call centre with zero flexibility.
Pros
None
Cons
Too many to list
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Horrible environment and executives
Rather not say (Current Employee) –  Toronto, ON9 February 2017
You are treated with disrespect and not allowed to enjoy your job. The training is terrible, with people who should be teaching you looking into their cellphones instead. The accounting department is unhelpful as well and don't have proper invoices set up.
Pros
None
Cons
Courteous mailroom is the only good thing about this place.
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no comment
Account Executive (Current Employee) –  Toronto7 February 2017
It used to be a great company, but with offshoring
and micromanaging by management, it's become very stressful place to work.
Pros
Good Pension and benefits
Cons
Lots of turnover and management micromanaging.
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Fast Paced Call Centre Environment
Insurance Service Representative (Current Employee) –  Oakville, ON17 December 2016
The hardest part of the job is keeping up with any issues and changes. However the support of the people who work here are exceptional.
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Still working through Merger with Dominion
Enterprise Sales Executive (Current Employee) –  Oakville, ON23 November 2016
This merger has been in the works for 4+ years now and they have yet to get it right. Most brokers are not supportive of Travelers regardless of the products they offer. Morale within the company is horrible, they can't get people in the doors to fill positions that are available as most in the industry know the challenges of the merger.
Cons
Management is not leading this company in Canada.
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Was great, but not now
Operations (Former Employee) –  Varied22 November 2016
Driven by the US looking for increased earnings per share at whatever cost. Circling around problems without fixing them, even though solutions were provided. Morale is at an all time low,
Pros
Good benefits but paid in large part by employees. Matching RRSP program.
Cons
No appreciation. Impersonal.
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Good experince
Accident Benefits Adjuster (Former Employee) –  Oakville, ON16 August 2016
I gained valuable claims experience while at Travelers Canada.
Salary was satisfactory
I have worked with some very good managers.
I learned basics of handling Accident Benefits claims at Travelers Canada
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Lots of learning for the insurance accounting role
Senior Financial Analyst (Current Employee) –  Toronto, ON19 April 2016
As a job work/life balance place, Travelers Insurance is a place to learn and grow. I like my team, small but we work as a close team together to get things done.
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Contract
Sr. Admin. Asst to the Chief Information Officer (Former Employee) –  Toronto, ON21 March 2016
I worked as the Executive Assistant for the CIO. This was a very dry environment for me. I assisted the Human Resources Department with scheduling interview appointments and assisted with employee relations within our department.
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Overall rating

3.8
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