Worst job I have ever experienced. As a “temporary/contract” employee, there is a lot of pressure, no time off, no management is willing to help, never answer emails.
Their programs are out of date and I always had tech issues which I was blamed for and not paid for those hours.
You are verbally abused daily by the callers and there is not much training involved. 2 week training is pretty much watching unicorn videos and talking about things that don’t have to do with the programs.
Rumours are the company is in the process of closing so I’m assuming that’s why it’s so poorly ran and unorganized.
If you don’t meet 100% attendance ( even if you have a reason for the needed time off), and their certain times for calls you are sent a email with all staff and your name and numbers are highlighted in red for everyone to see.
A girl that worked with me got rushed to hospital and then was fired that day because she didn’t call in sick. She was terminated immediately after not logging in on time.
Wouldn’t recommend this job to anyone.
Gained a backbone and able to deal with angry people
Bad management, no advancement, long hours