Transcom Employee Reviews

The worst part of the job: Strict time management (you get a call every 10 seconds during peak hours, with very limited time allowed away from your 'phone')Best part of the job: If it's your first job in the field you'll pick up a lot of useful skills, both in training and during your calls.

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Productive and best income source

Sales Representative (Current Employee) - Mymensingh - 1 December 2023

What is the best part of working at the company?To communicate all client review productTo give assurance for all customersTo connect flexible for sales divisionWhat is the most stressful part about working at the company?To Keep record updatedTo solves all problemsWhat is the work environment and culture like at the company?Focus the minimum safety during worksWhat is a typical day like for you at the company?Monday is my typical day in this company

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Jobs at Transcom

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Technical Support Advisor - Work From Home

Canada

6 days ago

Very Duplicitous Company

Team Technical Manager (Current Employee) - Work from Home - 30 November 2023

After being a manger at the company for a while I have had the chance to see just how bad this place really is. The go after employees and punish managers who will not. They have a complete revolving door and the training requires you know quite a lot about the products or you will not be prepared. The focus is to write up (PD) disciplinary action on as many people as you can to disqualify them from getting the "special $3/hr bonus" they hype up to get people to apply. Next to no one is awarded this bonus as they are disqualified and stay on the "top performer" list to prevent the next person moving up. Anyone that does meet the bonus they do their best to disqualify. The management team takes pride in "investigating" as many advisors as they can and terming them for "performance issue". Since they expect everyone to be fully 100% self motivated the "coaching" style is to ask job interview like questions of why something happened, what is good, what is bad, how to improve, but never really giving substantiated feedback to make improvements. I would not recommend anyone with any chance to get another job to come work here. They pay Canadians less for the same job.

Pros

None

Cons

all of the above

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Productive and serious

Global IT Systems Engineer II (Project Consultant from Nityo Infotect) (Former Employee) - Remote - 3 November 2023

Many tickets to resolve, many projects coming from Europe. Stressful jobs but my colleagues were supportive. Adhere to standard support and time management. My colleagues were supportive and they have shared all their tasks accordingly. Sharing of troubleshooting knowledge and assistance in time of difficult situations.

Pros

Exposure to Global Support in Europe and best team

Cons

Contract job with limited benefits

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Worst place to work

Technical Support Representative (Current Employee) - Toronto, ON - 21 October 2023

Work day is very hectic and stressful, management is worst , they care about attendance policy more than their advisors, customers are stupid , no enjoyable part in work, TLs and QAs are so annoying and not understanding at all. We have to always be on call, if we have to be somewhere they will mark you as sick leave and than give warnings on the name of sick leave , scheduling is way worse than people think

Cons

Long hours, just be on call

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Insights into Transcom

Based on 89 survey responses

What people like

Ability to learn new things
Inclusive work environment
Supportive environment

Areas for improvement

General feeling of work happiness
Energizing work tasks
Sense of belonging

Good place to work

Technical Support Representative (Current Employee) - Remote - 20 October 2023

Great place to work. Lovely Team Leads and Operations Managers. Pay is okay...Schedule isn't too flexible. There's always overtime for those who love it.

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Okay place to work

Technical Support Specialist (Current Employee) - Winnipeg, MB - 11 October 2023

Love speaking to customers but working for management is pretty stressful and pay is not sufficient for the metrics they measure you by. Management not great.

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If you like being a robot

Tier 1 Technical Support (Former Employee) - Toronto, ON - 26 September 2023

Please do not get to excited if you get an interview from them and don't feel pressure in the group interview. They hire you right on the spot after a brief chat cause what I have come to learn as I currently just quit, they don't care avbout your skills they just need numbers. The training is awesome and my trainer was amazing you will learn a lot. But once you hit that production floor all that confidence and guidance goes out the window. You are just a number always remember that every day. They like to gaslight alot and your work emails will be always full of "congratulations notifications" for what you did good and other workers, but then you start to see how annoying those emails are as they just seem automated. I am not sure who you will be working for, but I was put in as a Tier 1 specialist for Apple and let me tell you they do not care how good you are. The whole job is based on customer surveys on you and they will grill you hard. You can have the best work ethic and do the job perfect helping a customer and if that customer is to technologically handicapped and gets mad at you and leaves you a bad survey reveiw (which are recorded btw) QA and your team leader will grill you about it as if they don't want to admit the customer is wrong. Most negative surveys you will get are from spiteful lazy customers who do not want to follow instructions and you will always get grilled for it and you're TL and QA will never side with you. The amount of micro managing is beyond belief in this that you'd think they would see it from your POV if a negative survey clearly does -

Pros

Fair pay, very easy software to use, some good people

Cons

work/life balance, management, you dont really matter

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Remote Work

Customer Service Representative (Current Employee) - Winnipeg, MB - 18 September 2023

IF you are looking for a WFH position i'd recommend Transcom. Support is decent and pay is competitive. Days and calls are long with little break in between can be stressful however.

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Not a place for humans

Tier 1 Technical Support (Current Employee) - New Brunswick - 10 September 2023

You are doing back to back calls, support is antiquated in that if you need help you have to go to a chat, answer a bunch of unrelated questions and then wait for someone to join the chat. You’re then expected to fill in a survey about the “help” you received. You do not receive any feedback unless it’s negative. You are just a number to this company. It took 3 months to get a simple accommodation done. These people don’t care about their staff or our well being.

Pros

2 paid 15 min break

Cons

Just a number, lack of support, no work/life balance

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Too much pressure

Technical Support Advisor (Former Employee) - Windsor, ON - 8 September 2023

Constant calls every 10 seconds. No time to rest between calls except the breakes you get and even 1 min goes over they take it against you. This is the most depressive job i have had until now. I was so excited when i started the job but nothing so hectic like this. Days off are taken against you and taken against you. Even to give a sick note you have to make a HR ticket and they might or might not accept. So much hectic that i started hating everything about the job. They want you to work like a robot and everything for them. They train you for multiple responsibilities for that. Maybe trying to reduce the staff and the responsibilities and the work of those people they put on the existing people. Should have left this job earlier than this and got a different one.

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Remote work

Technical Support Representative (Current Employee) - Remote - 15 August 2023

The only thing I liked about it was that it was remote. They also had comprehensive training. Other than that, the micromanagement plus the nuances of customer service will frustrate you.

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I'm not very happy, stressed, mad and very unhappy

Technical Support Advisor (Current Employee) - Ajax, ON - 1 August 2023

What is the best part of working at the company?Work from home is the only thing that makes this job worth itWhat is the most stressful part about working at the company?Stupid apple customers who can't take responsibility for their own mistakesWhat is the work environment and culture like at the company?Work work work and then more work.You can't get any days off and if you call in sick it goes against you!!!What is a typical day like for you at the company?Very long and irritating dealing with Apple customers. They are stupid

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good staff

Agent service à la clientèle (Former Employee) - Tunis, ON - 21 July 2023

haven't started yet but i think staff are friendly and it's a great environment they were all nice there since i set foot on site and i'm looking forward to working there

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Average

Customer Service Representative (Former Employee) - Remote - 13 July 2023

Back to Back calls. Significant growth opportunities. Aquire technical knowledge. Supportive management. Work from home. Rude customers. Lack of resources

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call centre work

Customer Service Representative (Former Employee) - Work from Home - 13 July 2023

decent pay, call centre work. micromanagement that you will have to get comfortable with constantly and the stress of rude customers, not much room for growth on the Canadian side of things

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Regular Tech support job, Not much hassle

Technical Support Advisor (Former Employee) - Hamilton, ON - 28 June 2023

The Job is good enough to pay bills. Employees looking to move up are encouraged. WFH is the plus point.Friendly peers. Nothing much to learn after 8 months ( regular call Centre ).

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Strict on time but otherwise smooth

Technical Support Representative (Current Employee) - Remote - 21 June 2023

Not much flexibility in working hours and quite strict on attendance, managers are great and friendly.Customers were also generally more friendly though might depend on campaign.

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revolving door employer

Team Leader (Former Employee) - Barrie, ON - 18 June 2023

stressful and poorly run, transcom will happily have you burning at both ends till you snap and are subsequently fired or quit. upper management happily takes advantage of the huge turnover rate to blame their own issues on newhires, and most scheduling conflicts are simply not tolerated during your probation period. the straw the broke my back at this charming employee churner was being strong-armed in to strong-arming my second ever class of newhires (that upper management had not provided access to the multiple digital tools required to preform their duties at any time in the month during their training) to work an 18 hour shift. on their first day out of training. On an understaffed black friday. Using tools they have not had the opportunity to practice with, let alone spent more than five minutes with individually.avoid at all costs.

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Very nice interview Process

Technical Support (Current Employee) - Toronto, ON - 1 June 2023

I think if you have experience in CS, you are sure to get hired. They will interview you in a group and answer the general interview questions correctly and you should be good to go.

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Less than average pay

Technical Advisor (Former Employee) - Toronto, ON - 25 May 2023

Less than average pay. Good working staff and managers. The support provided by them was incredible and they were always there whenever we were dealing with a serious issue.

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