Customer Service Sales Clerk (Former Employee) – Barrie, ON – 12 June 2018
It's just like any other call centre. Management is absolutely abyssmal not filling the employees in on decisions being made by the company until it is literally tool late, virtually no leeway in picking your schedule unless you have a medical accommodation which several employs faked to get their desired schedule, job security is a joke when the client will pull the plug if not meeting absurd performance metrics that are higher than their internal employees, should have been paid more for the mental abuse we took from customers on a daily basis.
Customer Service Agent (Former Employee) – Home Based – 10 October 2018
I worked for this company for 10 years and did home work. Very little support while working, equipment which was old and outdated, favoritism, lots of abuse from callers. Company themselves have the typical attitude that you are replaceable. Most support out of Philippines who have a don't care attitude. There are better call centers if you really want to this kind of work. Only advantage is you are working from home.
Customer Support Representative (Former Employee) – Barrie, ON – 12 June 2018
Started off as out going and they quickly forced us into retention and billing with very to little no training. Also don't buy a the fanciest cable box for an elderly parent or grandparent. especially if they have it in a giant unit they can't move.
Customer Service Representative (Current Employee) – Barrie, ON – 8 March 2018
There is much room for advancement within the company if you are willing to work for it. They give you 3 weeks training and two weeks on the phone where they have support all around to help you with any questions. Each week you speak with supervisor to go over your calls and they help you improve them and set goals. Holidays off and flexible schedules.
Customer service representative (Current Employee) – Barrie, ON – 1 February 2018
i liked some of the jobs i did in this place, but some of the ones i was forced into, were absolute trash. management is hit or miss, and job security was questionable at best. (especially now that the site is closing)
Customer Service Representative (Former Employee) – Charlo, NB – 1 February 2018
It was just a 3 month seasonal job as a best buy work at home customer service agent. I learned a lot about best buy as a company, what they offer, how they do business. Management was great, super kind and helpful. Trainer did awesome job of accommodating everyone. It
Got to work from the comfort of my own home
Very busy all the time but nothing I wasnt used to and it makes the time go by quicker.
Customer Service (Former Employee) – Barrie, ON – 28 January 2018
Very poor environment to work in and lots of harrassment. Company lies to you and the customers. Transcom does not know how to run an efficient workplace environment and is in the process of shutting down.
Call Centre Representative (Former Employee) – Brockville, ON – 14 January 2018
Transcom was a call center that i worked as a CSR at , It was good experience to learn how to handle stressfull situations . I was also given the opportunity to be floor support and help other people on these phone calls and there situations. overall not a bad place to work if u dont mind the stress .
Manager (Current Employee) – Barrie, ON – 13 December 2017
Love seeing the teams everyday. Lets hope that we can keep driving great customer service for another 365 days a year into 2017. Should be an opportunity in the future to see this company change and morph into something different and more effective
Customer Service Agent (Former Employee) – Brockville, ON – 26 October 2017
The building was not sanitary, urine and other body fluids on chairs. The team leaders in the building were power hungry they were not there to help they were there to harass especially if the call went over 10 minutes. I wish I could recommend this job but while I was there the company was basically on there knees about to lose the contract. I left the job regarding transportation I left on good terms but they will not hire back a previous employee.
Sales Representative (Full-time) (Former Employee) – Barrie, ON – 14 August 2017
Leaned a lot working for Transcom, the training was okay. There are a lot of things i think they need to work on as a company. The hardest part is speaking with customers and doing the system stuff at the same time.