It's just like any other call centre. Management is absolutely abyssmal not filling the employees in on decisions being made by the company until it is literally tool late, virtually no leeway in picking your schedule unless you have a medical accommodation which several employs faked to get their desired schedule, job security is a joke when the client - more... will pull the plug if not meeting absurd performance metrics that are higher than their internal employees, should have been paid more for the mental abuse we took from customers on a daily basis. - less