Transcom
3.5 out of 5 stars.
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Transcom Careers and Employment

About the company

  • CEO
    Juan Brun
  • Founded
    1995
  • Company size
    5,001 to 10,000
  • Revenue
    more than $10B (CAD)
  • Industry
    Telecommunications
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Jobs

We were not able to detect your location. You can browse through the 2 job Transcom has to offer

Full-time
Technical Support Advisor

Remote

23 days ago

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Work From Home Technical Support Advisor

Manitoba

30+ days ago

View job
There are 2 jobs at Transcom
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IT Operations & Helpdesk

2 jobs

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Salaries

Salary estimated from 95 employees, users, and past and present job advertisements on Indeed.

Customer Service

Customer Service Representative
$14.38 per hour
Call Center Representative
$13.26 per hour
Customer Support Representative
$12.07 per hour
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Rating overview

Rating is calculated based on 1.7K reviews and is evolving.

3.1720173.2220183.1520193.2720203.002021

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Work-life Balance

Reviews

Tier 1 technical support in Remote
on 28 December 2020
Steady call centre work with good pay
As long as you know what you're getting into working at a call centre, Transcom is an overall good place to work. We had a full 3 weeks of training, and then eased into full days taking calls over a two week period. The campaign I work on is technical support, there is a steep learning curve and its not for everyone, definitely more advanced than a CSR position. My only complaint is that the quality department is not compromised of agents who were promoted from within the same campaign, and there is sometimes a disconnect due to lack of practical experience.
Customer Service Representative in Windsor, ON
on 25 February 2021
Poor workplace
I found that management here is very comfortable with unethical and immoral behaviour. My boundaries were not respected at all and they were very inconsiderate of my ongoing health issues (to the point of breaking the law - unfortunately I don’t have proof...). When I attempted to contact HR their reaction was the same - unprofessional, disrespectful and inconsiderate. Definitely not a professional and supportive workplace I want to invest my time and grow in. I’ve worked in quite a few places and this is the 2nd worst employer I’ve ever worked for. I would suggest looking elsewhere for employment.
Technical Support Advisor in Remote
on 19 January 2021
Good pay, fun place to work! Very understanding!
This has been my favourite work from home company I have ever worked for. Management was amazing, and understanding. We went through 3 weeks of training, and then gradually went into calls 2 weeks after training. It was a very stressful place to work as there is a ton of rules + guidelines you need to follow, and there is a lot to learn and comprehend. Customers can get very upset and rude towards you. Technical support isn't for everyone. If you know what you are getting into, and you are Tech Savvy + love to help people? This is the place for you!
Apple Support - Tier 1 in Brampton, ON
on 12 November 2020
Productive and a fun place
The job was a bit hard at first but then I slowly got used it. It was a great experience working here and I would recommend others to this job. It was really good learning experience.
Technical Support in Remote
on 18 August 2020
Was welcomed to the team picked my hours and days off then sent a rejected email
Was welcomed to the team picked my hours and days off then sent a rejected email this was uncalled for and unprofessional. I would avoid this company and save yourself a huge headache.
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Questions and answers

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Interview insights

Insights from 41 Indeed users who have interviewed with Transcom within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

Basic questions/

Shared on 19 January 2021

Business what do you want in a career

Shared on 24 February 2018

What are your strengths

Shared on 23 June 2017
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