Transcom
Work wellbeing score is 61 out of 100
3.4 out of 5 stars.
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Transcom Careers and Employment

Work wellbeing

Results based on 100 responses to Indeed's work wellbeing survey.
Work wellbeing score is Low, 61 out of 100

Happiness

How enjoyable people find their day-to-day life at work
Low

Purpose

How meaningful people find their work
Below average

Stress-free

How manageable people find their work stress
Low

Satisfaction

How content people feel with the way things are at work
Low

About the company

  • CEO
    Jonas Dahlberg
    67%
    approve of Jonas Dahlberg's performance
  • Founded
    1995
  • Company size
    more than 10,000
  • Revenue
    more than $12B (CAD)
  • Industry
    Telecommunications
  • Headquarters
    Hälsingegatan 40, 15th fl...
  • Link
    Transcom website

About Transcom North America

Company Description

About us

Transcom has two office locations (San Antonio,TX and Denver,CO) in the USA, and capacity totaling over 780 seats. Transcom offers a full range of services to an international client base. Transcom also has a strong footprint of work-at-home agents further expanding the American footprint.

Our People and Values

In our business, people make all the difference. We pride ourselves on our ability to recruit, motivate and retain the right...

About Transcom North America

Company Description

About us

Transcom has two office locations (San Antonio,TX and Denver,CO) in the USA, and capacity totaling over 780 seats. Transcom offers a full range of services to an international client base. Transcom also has a strong footprint of work-at-home agents further expanding the American footprint.

Our People and Values

In our business, people make all the difference. We pride ourselves on our ability to recruit, motivate and retain the right people to help grow your business, and we relentlessly focus on refining coaching, training methods, analytical tools and incentives.

Flexibility and mobility

Transcom doesn’t promote a single operating model that has to work everywhere in our global operation. We manage people according to a different philosophy – for everyone’s benefit. We use the same structure and process, but adapt our personnel management to local conditions. We see our employees in their social context. So starting with the same expectations and same measurement in five different regions, we can manage people in five different ways, while still achieving the same top results.

We have high retention of the best people because we are strong on promoting training and career development. Long retention and employee loyalty lead in turn to a high degree of specialist knowledge and skills.

Transcom’s flexibility extends to building up networks of qualified home agents in many markets, as well as service centers. This extends our recruiting base and also contributes to expertise development and lower attrition rates.

Our investment in people and internal mobility also simplifies our recruiting activities. All of our Business Managers, and five out of six Team Leaders, are internally recruited. When we do recruit externally, approximately 20 percent of our recruitments come through recommendations – up to 40 percent in some markets. We are about to launch an online career portal accessible to all employees where they can find positions of interest within the company and apply directly online.

Ensuring top talent

Our agents receive the flexibility, credibility and acknowledgement they need, because they are the ones who make the difference. We acknowledge value and performance, and actively coach towards creating agents who are customer experience specialists. This is what creates knowledgeable, motivated people who can deliver a great customer experience every time – in any customer situation and throughout any channel.

Clearly-defined career paths create opportunities for our employees to take responsibility and develop their expertise, thereby strengthening Transcom’s competitiveness. Career growth opportunities within Transcom are especially evident in our fastest-growing operations, such as in The Philippines.

Workforce management

Most of Transcom’s revenues come from clients who use our solutions in multiple countries to support their customers. Right-sizing and matching your evolving business needs requires us to work continually to meet your cost/quality requirements. We have advanced workforce optimization tools to enable us to handle the most trying situations, including seasonal ramp-ups, campaign ramp-ups and vacation periods.

Every year, thousands of new employees join Transcom. As our agents are the voice of our clients, training our new and existing staff is imperative to maintaining positive and high-quality customer interactions. While most of our training is directly related to client work and tailored to each client situation, our employees also complete training on Transcom’s business operations and Code of Business Conduct.

Moreover, we learn from each other across our vast international organization, sharing best practices and methods to further benefit our clients. Our global pool of methodologies and services are closely adapted to the cultural context of each market, so that we always respect the differences, preferences and national characteristics of local customers.

Contributions to society

Transcom is proud of the role we play in the lives of our current and former employees. We provide a platform for career development for young people and new graduates, and in many countries, we are a top employer of people aged 18-26. Our agents learn about direct client interaction in a dynamic environment, strengthening their communication and technology skills. They become product specialists, become skilled at handling conflicts and, in turn, are rewarded for a job well done.

Our Values

Our core values guide us as a company and guide the behavior of the professionals who make up our workforce. We believe these values make Transcom a great partner and a great employer.

Learn more

Salaries

Salary estimated from 429 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 2.7K reviews and is evolving.

3.24 out of 5 stars.20193.14 out of 5 stars.20202.50 out of 5 stars.20212.90 out of 5 stars.20222.69 out of 5 stars.2023

Reviews

Customer Service Representative in Winnipeg, MB
on 18 September 2023
Remote Work
IF you are looking for a WFH position i'd recommend Transcom. Support is decent and pay is competitive. Days and calls are long with little break in between can be stressful however.
Tier 1 Technical Support in Toronto, ON
on 26 September 2023
If you like being a robot
Please do not get to excited if you get an interview from them and don't feel pressure in the group interview. They hire you right on the spot after a brief chat cause what I have come to learn as I currently just quit, they don't care avbout your skills they just need numbers. The training is awesome and my trainer was amazing you will learn a lot. But once you hit that production floor all that ...
Tier 1 Technical Support in New Brunswick
on 10 September 2023
Not a place for humans
You are doing back to back calls, support is antiquated in that if you need help you have to go to a chat, answer a bunch of unrelated questions and then wait for someone to join the chat. You’re then expected to fill in a survey about the “help” you received. You do not receive any feedback unless it’s negative. You are just a number to this company. It took 3 months to get a simple accommodation...
Technical Support Advisor in Windsor, ON
on 8 September 2023
Too much pressure
Constant calls every 10 seconds. No time to rest between calls except the breakes you get and even 1 min goes over they take it against you. This is the most depressive job i have had until now. I was so excited when i started the job but nothing so hectic like this. Days off are taken against you and taken against you. Even to give a sick note you have to make a HR ticket and they might or might ...
Technical Support Representative in Remote
on 15 August 2023
Remote work
The only thing I liked about it was that it was remote. They also had comprehensive training. Other than that, the micromanagement plus the nuances of customer service will frustrate you.

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Questions and answers

People have asked 50 questions about working at Transcom. See the answers, explore popular topics, and discover unique insights from Transcom employees.

Popular questions

See questions about:

  • Interviews
  • Benefits
  • Working Culture
  • Working Hours
  • Hiring Process
  • Salaries
  • Promotion
  • Working Environment
  • CEO
  • Dress Code
  • Part Time Jobs
  • Background Check
  • Job Opportunities
  • Shifts
  • Work from Home

Interview insights

Insights from 235 Indeed users who have interviewed with Transcom within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

Really general questions, like why you want to work for Transcom, your background experience and then they ask some scenario based questions.

Really general questions, like...

Shared on 2 August 2021

Basic questions/

Basic questions/...

Shared on 19 January 2021

What is your previous related work experience

What is your previous related ...

Shared on 31 October 2018

Common questions about Transcom

Working at Transcom

  • Technical Support3.5 out of 5 stars.
  • Technical Support Advisor2.5 out of 5 stars.
  • Call Center Representative2.4 out of 5 stars.
  • Team Leader2.9 out of 5 stars.

Transcom locations

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