Transcom Careers and Employment

As long as you know what you're getting into working at a call centre, Transcom is an overall good place to work. We had a full 3 weeks of training, and then eased into full days taking calls over a two week period. The campaign I work on is technical support, there is a steep learning curve and its not for everyone, definitely more advanced than a CSR position. My only complaint is that the quality department is not compromised of agents who were promoted from within the same campaign, and there is sometimes a disconnect due to lack of practical experience.

Customer Service Representative in Windsor, ON

on 25 February 2021

Poor workplace

I found that management here is very comfortable with unethical and immoral behaviour. My boundaries were not respected at all and they were very inconsiderate of my ongoing health issues (to the point of breaking the law - unfortunately I don’t have proof...). When I attempted to contact HR their reaction was the same - unprofessional, disrespectful and inconsiderate. Definitely not a professional and supportive workplace I want to invest my time and grow in. I’ve worked in quite a few places and this is the 2nd worst employer I’ve ever worked for. I would suggest looking elsewhere for employment.

Technical Support Advisor in Remote

on 19 January 2021

Good pay, fun place to work! Very understanding!

This has been my favourite work from home company I have ever worked for. Management was amazing, and understanding. We went through 3 weeks of training, and then gradually went into calls 2 weeks after training. It was a very stressful place to work as there is a ton of rules + guidelines you need to follow, and there is a lot to learn and comprehend. Customers can get very upset and rude towards you. Technical support isn't for everyone. If you know what you are getting into, and you are Tech Savvy + love to help people? This is the place for you!

Apple Support - Tier 1 in Brampton, ON

on 12 November 2020

Productive and a fun place

The job was a bit hard at first but then I slowly got used it. It was a great experience working here and I would recommend others to this job. It was really good learning experience.

Technical Support in Remote

on 18 August 2020

Was welcomed to the team picked my hours and days off then sent a rejected email

Was welcomed to the team picked my hours and days off then sent a rejected email this was uncalled for and unprofessional. I would avoid this company and save yourself a huge headache.

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