Transcom Careers and Employment
Work wellbeing
Results based on 100 responses to Indeed's work wellbeing survey.Happiness
How enjoyable people find their day-to-day life at workPurpose
How meaningful people find their workStress-free
How manageable people find their work stressSatisfaction
How content people feel with the way things are at workAbout the company
- CEOJonas Dahlberg67%approve of Jonas Dahlberg's performance
- Founded1995
- Company sizemore than 10,000
- Revenuemore than $12B (CAD)
- IndustryTelecommunications
- HeadquartersHälsingegatan 40, 15th fl...
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About Transcom North America
Company Description
About us
Transcom has two office locations (San Antonio,TX and Denver,CO) in the USA, and capacity totaling over 780 seats. Transcom offers a full range of services to an international client base. Transcom also has a strong footprint of work-at-home agents further expanding the American footprint.
Our People and Values
In our business, people make all the difference. We pride ourselves on our ability to recruit, motivate and retain the right...
About Transcom North America
Company Description
About us
Transcom has two office locations (San Antonio,TX and Denver,CO) in the USA, and capacity totaling over 780 seats. Transcom offers a full range of services to an international client base. Transcom also has a strong footprint of work-at-home agents further expanding the American footprint.
Our People and Values
In our business, people make all the difference. We pride ourselves on our ability to recruit, motivate and retain the right people to help grow your business, and we relentlessly focus on refining coaching, training methods, analytical tools and incentives.
Flexibility and mobility
Transcom doesn’t promote a single operating model that has to work everywhere in our global operation. We manage people according to a different philosophy – for everyone’s benefit. We use the same structure and process, but adapt our personnel management to local conditions. We see our employees in their social context. So starting with the same expectations and same measurement in five different regions, we can manage people in five different ways, while still achieving the same top results.
We have high retention of the best people because we are strong on promoting training and career development. Long retention and employee loyalty lead in turn to a high degree of specialist knowledge and skills.
Transcom’s flexibility extends to building up networks of qualified home agents in many markets, as well as service centers. This extends our recruiting base and also contributes to expertise development and lower attrition rates.
Our investment in people and internal mobility also simplifies our recruiting activities. All of our Business Managers, and five out of six Team Leaders, are internally recruited. When we do recruit externally, approximately 20 percent of our recruitments come through recommendations – up to 40 percent in some markets. We are about to launch an online career portal accessible to all employees where they can find positions of interest within the company and apply directly online.
Ensuring top talent
Our agents receive the flexibility, credibility and acknowledgement they need, because they are the ones who make the difference. We acknowledge value and performance, and actively coach towards creating agents who are customer experience specialists. This is what creates knowledgeable, motivated people who can deliver a great customer experience every time – in any customer situation and throughout any channel.
Clearly-defined career paths create opportunities for our employees to take responsibility and develop their expertise, thereby strengthening Transcom’s competitiveness. Career growth opportunities within Transcom are especially evident in our fastest-growing operations, such as in The Philippines.
Workforce management
Most of Transcom’s revenues come from clients who use our solutions in multiple countries to support their customers. Right-sizing and matching your evolving business needs requires us to work continually to meet your cost/quality requirements. We have advanced workforce optimization tools to enable us to handle the most trying situations, including seasonal ramp-ups, campaign ramp-ups and vacation periods.
Every year, thousands of new employees join Transcom. As our agents are the voice of our clients, training our new and existing staff is imperative to maintaining positive and high-quality customer interactions. While most of our training is directly related to client work and tailored to each client situation, our employees also complete training on Transcom’s business operations and Code of Business Conduct.
Moreover, we learn from each other across our vast international organization, sharing best practices and methods to further benefit our clients. Our global pool of methodologies and services are closely adapted to the cultural context of each market, so that we always respect the differences, preferences and national characteristics of local customers.
Contributions to society
Transcom is proud of the role we play in the lives of our current and former employees. We provide a platform for career development for young people and new graduates, and in many countries, we are a top employer of people aged 18-26. Our agents learn about direct client interaction in a dynamic environment, strengthening their communication and technology skills. They become product specialists, become skilled at handling conflicts and, in turn, are rewarded for a job well done.
Our Values
Our core values guide us as a company and guide the behavior of the professionals who make up our workforce. We believe these values make Transcom a great partner and a great employer.
Salaries
Salary estimated from 429 employees, users, and past and present job advertisements on Indeed.
Rating overview
Rating is calculated based on 2.7K reviews and is evolving.
Reviews
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Questions and answers
People have asked 50 questions about working at Transcom. See the answers, explore popular topics, and discover unique insights from Transcom employees.
Interview insights
Insights from 235 Indeed users who have interviewed with Transcom within the last 5 years.
Interview questions
Really general questions, like why you want to work for Transcom, your background experience and then they ask some scenario based questions.
Really general questions, like...
Basic questions/
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What is your previous related work experience
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Common questions about Transcom
Working at Transcom
- Customer Service Representative3.3 out of 5 stars.
- Technical Support3.5 out of 5 stars.
- Technical Support Representative3.0 out of 5 stars.
- Technical Support Advisor2.5 out of 5 stars.
- Call Center Representative2.4 out of 5 stars.
- Team Leader2.9 out of 5 stars.
Transcom locations
- Barrie, ON3.4 out of 5 stars.
- Brockville, ON3.2 out of 5 stars.
- St. Catharines, ON3.6 out of 5 stars.
- Toronto, ON3.0 out of 5 stars.
- London, ON3.9 out of 5 stars.
- Chatham-Kent, ON3.1 out of 5 stars.
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