Fast growing company with good opportunities in Sales and Customer Service. Lots of customers coming in on a regular basis, so it might get really busy at some point. Nice to work in the showroom setting working alongside sales people. Easy to grow in a sales or customer service career paths.

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Revolving door of employees

Delivery Driver (Former Employee) - Annacis, BC - 6 June 2022

No wage increases after probationary period. Paid a delivery bonus for clean delivery ie no damages, but it’s not totally related to delivery as the management will take it away for other reasons unrelated to delivery of product. The other workers are good the people you work with , but the management is petty and will throw the employees under the bus for any reason. They have a “meeting” every morning to discuss issues related to the job this “meeting “ is pointless as they do not follow their own advice. The management talks about working safe and slow , but in reality they give backhanded comments to the employees when they think you are talking too long. Often, leading to serious injuries. Many of the employees get injured constantly on this job as their is no job training. If you are a conscientious worker do not work here. Your talents are better off somewhere else as the management is incompetent. They want fearful compliant workers not good workers. Work here as a temp job not a permanent one

Pros

Zero, line cooks are paid the same wage as these guys starting

Cons

Inconsistent hours, poor management, many injuries

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Insights into Trail Appliances

Based on 20 survey responses

Areas for improvement

Support from manager
Overall satisfaction
Sense of belonging

Fun environment

Customer Service Representative (Former Employee) - Richmond, BC - 17 March 2022

I worked for this company for almost 4 years.. great company to start your career, lot of growth opportunities, senior management team is very supported. Flexible with work days and hours, overtime opportunities. I would work there again if given the opportunity.

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I was so happy with Trail Appliences

Warehouse Detailer (Former Employee) - Coquitlam, BC - 2 March 2022

Trail َAppliances has easily provided the possibility of training and growth of organizational excellence for its employees and has employed fully creative and effective managers.

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poor management

Single Family Builder Account Manager (Former Employee) - Vancouver, BC - 11 January 2022

Good people to work with. Management is lost. They are working on growing the business lots of opportunity in the company but they do not practice what they preach. They say they are a family oriented company but they are very corporate, treat employees decent and good ownership but too many fake people stepping on each other to get to the top.

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Not what I thought

Customer Service (Former Employee) - Richmond, BC - 4 June 2021

I liked working here when I first started. I then realized there was a lot of miscommunication when getting trained . I was told one thing and wasn’t told another. The system was slow and sometimes there was not much work to do. A lot of the staff spoke in another language to each other or even whispered and it was hard to feel like you were part of the team. There were nice people but it was just Not my cup of tea.

Cons

Slow paced

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Extremely Toxic Environment

Logistics Administrator (Former Employee) - Annacis, BC - 2 June 2021

Don’t waste your time and apply for a position here! The management does not care about your well being.. a lot of partiality and favouritism in the logistics administrator department. No career advancement opportunities and very bad pay. Had a recent ransomware attack due to their bad IT systems and did not pay employees for the 2 weeks that the company was closed and then laid people off with no notice.

Pros

Work is easy

Cons

Manager is terrible, very little knowledge about the operations field, Bad pay and no training, No opportunities for advancement or appreciation for good work, The work can be done by high school students, no learning opportunities.

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Save yourself the headache

Delivery Driver/ Warehouse Attendant (Former Employee) - Saskatoon, SK - 19 May 2021

No room for advancementManagement is cluelessLack of communication between departmentsChanges the rules as it's convenientManagement also shows up late consistently

Cons

Listed above

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Terrible place to work manage my only cares about itself not the workers

Forklift Driver (Former Employee) - Delta, BC - 10 April 2021

Do not work here the management does not care bout the workers and they overload them with work. The company is expanding at such a fast rate the infrastructure to do so is not in place and workers get too much work and not enough staff to meet the demand of the customer orders being shipped

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Department - good people, knowledgeable, humorous

Customer Care Administrator (Former Employee) - Delta, BC - 24 March 2021

When I first began, there was not much turn over for most of the departments, this changed about a year prior to Covid. Middle management were let go with no notice. Delivery staff were beyond frustrated, a lot of turnover, waaaaaay too much overtime and worked beyond 12 hours - back to back. Lot of turn over in the call centre; the role was fairly broad but the focus was on customer who needed appliance repairs or manufacturer exchanges. The people were great, however, this department's staff were not paid enough (for the amount of stress).Some positions were very stressful and there was typically only one person who was "specialized" (usually the computer systems). Specialized computer systems were added on as the company grew larger (a lot of updates) and you REALLY need to know the system(s). For me, I had to learn a lot but enjoyed the challenges and most of my co-workers (and people within the other departments) were awesome. I was not completely overwhelmed with the workload given but I had a lot of varied responsibilities - granted, I just took or was asked to take on particular tasks (mainly for consistency and one contact). Let's just say that many people stay because of the people they work with; there are several long term employees but I think they are pretty much all gone now.

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Jobs at Trail Appliances

See more jobs

Office Administrator (Full-Time) - Coquitlam (JU 22)

Coquitlam, BC

5 days ago

PART TIME Delivery Driver - Delta (A21)

Delta, BC

30+ days ago

Office Administrator (Part Time) - Coquitlam J22

Metro Vancouver Regional District, BC

9 days ago

Logistics Administrator - Delta (m21)

Delta, BC

30+ days ago

Delivery Driver - Class 5 - Delta (A21)

Delta, BC

30+ days ago

Friendly Co-workers, but never any positive feedback from direct managers

Store Administrator (Former Employee) - Vancouver, BC - 21 March 2021

As a store administrator daily tasks include: answering phone calls, welcoming customers in store, processing/entering payments, processing pick ups, transferring stock, processing credit applications and more. The processes and the systems in place are really quite outdated. The systems in place allow a lot of room for error to occur. The training is very inconsistent and it does not allow you an opportunity to learn in a safe environment. The way that the management communicates with staff is blunt and definitely not encouraging. They tend to forget that some people may be new, and will make you feel guilty if you make a mistake. With such an antiquated system, errors happen in every department, and instead of helping each other most departments try to blame the other. The best part of working at Trail are the relationships made with co-workers. The other store administrators, store managers and the product experts are fun to work with. There does not tend to be a lot of time to socialize or get to know each other because you are constantly busy with time consuming tasks. The benefit package is quite good and the starting wage for admin is fair, but you are exhausted mentally at the end of each day. Trail prides itself on it's culture, but I think that the feeling of belonging does not trickle down to stores especially those not at the head office.

Pros

Co-workers, Benefits & Fair Wage

Cons

Outdated system, antiquated processes, micro-managed, culture amongst different stores/departments, lack of parking

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A company to work for ...

Sales Associate (Current Employee) - Vancouver, BC - 14 January 2021

Amazing environment for everyone who wants to improve. Personally had a great experience from initial interview until selling on the floor. Management and staff are very helpful.

Pros

Great culture

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Some frustration about what they wanted.

Receptionist (Former Employee) - Off of Glenmore Trail (main office) - 3 November 2020

So they had too many cooks in the kitchen. They had me and another lady doing reception which was weird as well. We didn't know who exactly was our boss and you never felt fully comfortable if you were doing a good job. In the end, we were both let go because there wasn't the work. They probably put in a better system for answering the phone and better signage which would have made our job obsolete. Overall, not an impressive place to work when you think they have been around for many years!

Pros

Worked a later shift so I could sleep in

Cons

Not a lot of work and always wondering when they were letting you go.

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Comment

– 9 November 2020

We are definitely concerned about the negative experience you had working with us.The Receptionist role has always reported to our Customer Service manager, that leadership role provided your schedule and supports the day to day coaching for the Receptionist role. I am sorry you were confused as to whom you reported.We have never laid off an employee from our reception desk prior to the unfortunate COVID situation. The reason we have 2 receptionists on duty is to provide coverage for the full duration of our store opening as well as to ensure our Receptionists are confidently able to take their breaks and lunch periods without waiting for 'backup' from another department.As for replacing the Receptionist role with signage and interactive voice recorded phone messages, Trail has been in business for 45 years specifically because of our human touch. We don't wish for our valued customers to have to be left navigating the store unassisted if assistance is needed, wandering to find someone to locate their Sales Consultant for those who have booked appointments or being greeted by a pre-recorded message to "press 1 to reach..."We will continue to be dedicated to provide the exemplary level of customer service to which our loyal customers have become accustomed.We encourage all our team members to speak with their Managers, or with the HR team so we can explore and address these problems while still employed with us.We value all of our employees' time and dedication and we will continue to work at improving our employee experience.

Positive Work Culture

Service & Repair Ambassador (Former Employee) - Richmond, BC - 8 June 2020

Great family to be with. Providing superior service to its customer. Positive environment and work culture. Great working hours and pay cheque. proficient staff to work with and always ready to help.

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Great people to work with and lots of advancement

Shipping Specialist (Former Employee) - Delta, BC - 17 May 2020

great people to work with and lots of career advancement. People seemed happy working there! I personally enjoyed working with the management over at Trail.

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excellent

Delivery Officer (Former Employee) - Delta, BC - 7 April 2020

very good place to work and learn new things from handling heavy appliances to deliver them. excellent management with trained employee to teach this professional job.

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Nice place Nice people

Customer Support Administrator (Current Employee) - Richmond, BC - 26 February 2020

Trail is a good place to work, however, there seem to be not a lot room for growth as it is a family business, most junior and senior leadership positions are filled

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Strict & Unbendng

Payroll and Benefits Administrator (Former Employee) - Richmond, BC - 17 February 2020

Claim to be a family organization but you are treated more like a slave. Poor attitudes from management and I didn't work there long enough to learn anything else.

Pros

None

Cons

No individuality

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Comment

– 24 February 2020

Hello - You appear to have reviewed the wrong company. Trail Appliances Ltd. does not operate in BC.

Delivering and sometimes installing appliances in customers homes and businesses.

Delivery Driver (Current Employee) - Delta, BC - 23 January 2020

It's a good place to work, they pay well with good benefits, the managers sometimes forget that not all job sites are the same difficulty, or that not all the new employees can work as fast as those that have been there for a while. But it is a good place to work and it feels really good when you complete a delivery and the customer no longer has their life on pause while they wait for a fridge or laundry to continue taking care of themselves in their own home. I really enjoyed driving the truck and getting to train the new employees on how to lift and what to watch out for with things like customers being concerned it wouldn't go well, or to avoid injury as well as just to maintain a good work ethic and speed to safely and properly do the very demanding job.

Pros

A lot of flexibility within your route so long as all tasks get completed timely.

Cons

Managers sometimes forget not every site is just a drop off.

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good employees

CUSTOMER SERVICE REPRESENTATIVE (Former Employee) - Richmond, BC - 9 January 2020

worked there 12 years, did not feel comfortable and secure the complete time. very management heavy and management keeps changing. employees are great. owners are awesome.

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You want to be part of this team

Receptionist/Office Assistant (Current Employee) - Richmond, BC - 11 December 2019

This is the most amazing and inclusive work environment I've ever seen in my entire life!!! Great people, great benefits, truly committed to their values.

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