Toys R Us Canada
Work wellbeing score is 71 out of 100
3.7 out of 5 stars.
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Toys R Us Canada Employee Reviews

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Canada1,249 reviews

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3.6Work-life balance

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Productive and good management

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This company is great experience in the customer service industry I recommend working here, great vacation time, great over time great work environment, and aswsome team.
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Good seasonal job

Fun during Christmas season no big complaints. Good amount of hours for a temp position. Friendly management and staff. Lots of walking around helping customers
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Insights into Toys R Us Canada

Based on 228 survey responses
What people like
  • Ability to meet personal goals
  • Feeling of personal appreciation
  • Supportive environment


very nice working environment vry friendly and helpful saleslady and nice character and positive outlook in serving customer even before until now
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Poor management

Poor management and poor training. Applied as a cashier and was placed in customer service with no prior experience, was trained by multiple different people in the span of 3 days and expected me to just catch onto everything. Was very unhappy with my experience here, the staff was so shruggish and kept telling me I was using too big of words when I didn’t want to be blunt with customers. Wouldn’t apply again and tbh haven’t shopped there since. :(
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Rude Management

The managers and supervisors held very high expectations for you especially as a new employee. They are rude and made the workplace environment less enjoyable. I was a floor associate but put on cash a few days after my first shift with no experience on how to work on cash. The breaks are short too. Management and supervisors don’t even tell you what tasks your meant to do, it’s more of a figure it out yourself type of job.
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I learnt but not encouraged for long term and growth opportunity

What is the best part of working at the company?Self learning, become confidentWhat is the most stressful part about working at the company?Biased environment, not giving encouragement, What is the work environment and culture like at the company?Unhealthy environment and bad cultureWhat is a typical day like for you at the company?Always understaffed, old people not in age are struggling to meet their ends meet
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Okay co-operative experience

Mostly worked on building bike, pricing items, overstocking, organizing books, helping customers, cleaning and organizing new shipments. The people there are nice.
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Horrible place to work!

Horrible place to work!MANAGERS NEED TRAINING MORE THAN THE EMPLOYEES!The managers only care about the numbers and how much money they make for the day.. run and do NOT apply at this location because it’s horrible.It’s far too stressful for any youth to be employed at.No appreciation for your hard work EVER!Just nagging in your ear…




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Fun workplace

Fun work environment and you work with great people. It’s an easy and laid back job. Management is great but some managers/supervisors can be very rude.
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Easy job that you can go airplane mode

Everyday is almost the same. You serve customers, pack orders in the back, clean the shelves, fill the shelves. There's room for growth however, for the pay it's not worth it. Good part-time job as a student though.
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No stability, lack of advancement opportunities

Toys R Us has been going through tumultuous times of late. There is no stability for hours and because of this, there is very little opportunity for cross training in other departments. There is also very little in the way of advancement opportunities.
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A good first job

The job is simple and the managers are really nice. The only negative thing that I can think about is the old cash register systems that is a bit complicated to learn . Otherwise, I had so much fun working there.
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Overall it was okay

Management only cares about making sales. A typical day would consist of me bouncing between departments because we are understaffed. The most enjoyable was meeting new people at seasonal times workplace was chill with fellow coworkers. Managers are hit and miss. 5 out of 10 overall


Managers got snacks


Staying longer because we are understaffed
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Good place to work

Good place to work overall. It can be difficult to merge in for some individualsbut I can assure that the fellow coworkers are extremely kind and supportive and the job itself is engaging.
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Winter Seasonal Work, Good Overall

Obviously, this will vary based on the management and who your co-workers are. However, my experience was generally positive. The training on operating the tills was given by other co-workers, easing into the actual work dealing with customer transactions.Pushing for charity donations was somewhat aggressive as high donation numbers were a requirement to be kept on as a seasonal worker.Management didn't mind staff raising our voices to get the attention of customers (Particularly on weekends, the store was so loud most customers couldn't hear when cashiers were calling to get their attention). However, that was on the stipulation that we were polite even if we had to raise our voices. Working an 8-hour shift, had a 15-minute unpaid break and a 30-minute paid lunch break, enough time to eat and take a smoke. All workers were provided with radios and earpieces to communicate, making stock checking significantly easier.
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Fairly simple but with lots to do. Coworkers were very nice and good to work with. Working with the public a lot is not for me but otherwise the job was good.
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Friendly workplace

my normal working day in your company would be the best and every day I want to go even more and more I love work very much and give myself completely to work


Free lunches


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Only time there is a consistent amount of customers is during Christmas. Except for that time period it is extremely boring especially when working the cash register and having nothing to do.
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Good experience

I recently dined at [RestaurantName] and was thoroughly impressed by both the exquisite cuisine and the impeccable service. The menu showcased a variety of innovative dishes, blending bold flavors and beautiful presentation. The attentive and knowledgeable staff ensured that our meal was a memorable one, providing excellent recommendations and ensuring our satisfaction. I can’t recommend [RestaurantName] enough for a fantastic dining experience.”
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Toxic Environment!

Working here is very toxic, both associates and especially the managements are toxic! Working here is not good for the mind, body, and soul. I wouldn’t recommend working here.
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Simple, straightforward job, but very slow most days

It's a good job if you thrive in slower-paced environments (except for the holidays). Management is super nice and organized. Nice discount on cool stuff.


positive work environment


not much to do, standing around all day
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Overall rating

Based on 1,256 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
3.4 out of 5 stars for Management
3.6 out of 5 stars for Culture

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