Excellent company, management per location can be Terrible
Sales Associate (Current Employee) – Greater Sudbury, ON – 26 October 2018
When overseen by a competent, responsible management team, working at Toys R Us can be a rewarding experience; the company provides a decent wage with opportunity to earn raises, benefits, and flexible hours.
However, there is a distinct disconnect between daily functions at a store level and those from 'head office', who often make demands of stores which do not make sense based on their layout or stock. Furthermore, management is often poorly managed, leaving employees feeling out of options when issues arise with their supervisors. They do have an HR anonymous hotline to contact, but there have been several occasions where the anonymity of it has been compromised at the store level. There is not much in the way of security to ensure consistent and responsible management of employee grievances with one another or members of the management team, and it is an environment that is extremely susceptible to workplace politics and favouritism.
Benefits, Flexible hours
Poor management, disconnect between store & upper management