Good gateway to tech industry but get out fast
Customer Care Specialist (Former Employee) – Toronto, Ontario – 13 July 2018
When I joined TouchBistro it was very disorganized. For my role, there wasn't a training program or handbook to refer to for common tasks and procedures. Training was done the hard way. Essentially learning as much as you can on your own, shadowing people when they're available, asking help from co-workers who are too busy to respond, and learning from mistakes. Many critical things you’d expect a software company to figure out were dysfunctional. For example, customers didn’t have an account portal to manage their software subscription or even pay their bills! The company’s teams didn’t communicate well and operated in silos. For messaging, certain teams used Google Hangouts and others Slack, so messages sent to other departments would be missed because you sent it through the wrong platform. What’s funny is that when I mentioned this issue to the directors of different departments one said that the company was abandoning Slack and the other director after hearing this started laughing and said ‘We’re not giving that up!’ This is just one of many instances where the company’s internal systems and teams were not integrated so you can imagine how operational problems would pile up endlessly. When the executives would notice these issues and criticized upper managers, those managers would pass the blame onto subordinates which created a culture of deflecting responsibility and under-the-bus-throwing. Hopefully things have changed since I’ve been at TouchBistro, but from my experience I’d recommend not working there unless you have limited options.