Team leader (Former Employee) – North York, ON – 1 December 2018
loved my job there gave 100 percent to my work and was good office environment great co-workers and management team . great workplace culture and i learned a lot as i went from skip tracer to collector while working there .was a very great place to work
Collection Officer (Former Employee) – Richmond, BC – 4 November 2018
loved my job there gave 100 percent to my work and was good office environment great co-workers and management team . great workplace culture and i learned alot as i went from skip tracer to collector while working there .was a very great place to work
Compliance and Audit Supervisor (Former Employee) – Toronto, ON – 9 August 2018
Hard core collection agency with task of collection on very difficult cases as some 2nd or third assignment for collection of debt from consumers. When people cry and break down, it is not easy to hear that.
Recently started working here. If you really wanted to work, they will give you a chance to work. Office Environment at the workplace. Nice Management, keeping eye on every employee's work. Friendly Atmosphere. Sometimes get a little bored, especially when many people don't pick up your phone calls in a day.
Collection Agent (Current Employee) – North York, ON – 19 April 2018
• With the excellent communication skills, convince customers who are in debt to pay back the money and help them to maintain their credit score. • Educating customers with accurate information regarding credit bureau report and benefits of maintaining a good credit score. • Skillfully negotiating with customers and helping them to resolve their financial problems and make arrangements for payments.
Collections Officer (Former Employee) – Toronto, ON – 5 January 2018
The worst job experience I've had to date and it has nothing at all to do with the actual debtors.
The management was absolutely awful, and the supervisors just felt like they were doing what they could to not be as awful as their bosses. It's very likely you won't be treated that well regardless of the campaign you're put on. The debtors/customers aren't that bad, they're just annoyed because they have to deal with all the calls that come along with owing the wrong people(often times not really owing anything at all). If you've been in customer service before it won't be hard to get accustomed to how you can empathize with someone who owes a lot and either can't afford to pay it back or doesn't feel like it's worth it and either show them why it is worth it or be a hero and give them the alternative methods of dealing with it effectively (the latter will likely cost you your job).
Can learn A LOT about debt and how to manage finances
Dealing with bosses only concerned with numbers and not people
Collection Agent (Current Employee) – Toronto, ON – 8 December 2017
TCR is a great company to work for the environment is great the management is fair it's a company that is there for there employees. It's a great place to learn collections and grow to learn different portfolios always have a chance of moving up in the company. As a new person coming into the collection world it will looking stressing but once you get a hand of the job you will look at it as the people don't know you and you don't know them just take day by day and hit your goal.The hardest part of the job is to manipulate the person to pay if your not confident in yourself.
Client Service Representative (Former Employee) – Toronto, ON – 1 December 2017
while this can be a great starter job, the benefits provided are slim to none, that is if they could legally offer and do less for employees, they would. salaries do not match job expectations, employees have to pay for equipment (headsets) and medical/dental benefits. little to no room for growth within the company. preferential treatment toward those related or close to VPs and upper management, while regular employees and lower management are held to higher standards. pay does not reflect responsibilities and quite often lower management is left to bear the brunt of inadequate upper and middle management. work environment was often hostile as the pressures to perform with limited resources increased.
perspective employees have to pay for background checks, no free parking, employees pay for benefits, equipment, no company complimentary concessions, no employee lounge .. too many others to list