Customer Service Representative
CSR - Customer Service Representative (Current Employee) – Toronto, ON – 14 October 2018
$14 an hour is the wage of most outsourced TTC ambassadors (red bib) employees. Even TTC bus drivers get approx. $34 an hour range yet we get $14 for doing more customer service work in one shift than most of the drivers, particularly subway op's, have done in a week.
Employee benefits are minimal (CPP and EI only) in comparison to other, non-outsourced/contracted TTC employees who get several fully paid vacation days, yet still, complain that they don't get enough. TTC employees also get a free employee metro pass and a pax key but us, outsourced staff, still have to pay the fare, even when going to our assignments and have to wait for an employee to lend their pax key to use the facilities and break room (although some of have obtained their own set of pax keys...???)
Some TTC employees hate us because apparently, we 'stole' their union jobs, however, the TTC is to blame for outsourcing - we just applied to a job opening and were hired. I've been personally confronted by several TTC employees who think otherwise when using the 'unionized employees only' washrooms and break room.
The public is generally ok with the odd few disgruntled passengers. I find several miserable and self-righteous 'unionized' TTC employees to be even worse in their attitudes and temperament towards us, outsourced staff.
We are expected to stand for our entire shifts, minus an unpaid hour break, and even if we lean for a split second, we'll be written up.
Overall, the job is ok.