Toronto Pan Am Sports Centre
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2 questions

Rush periods - also worse when you are short staffed and do not have additional support from City staff or Uoft staff but you can have quiet times.

Answered 4 October 2018

Not great - management risks losing more and more people at a higher rate if they don't pay their staff comparable rates to other CSRs...there is constant turnover which puts a strain on other staff as new staff try and learn...in addition - this adds more costs to the company as they have to pay for more training.

You shouldn't have one group of staff forced to do so much, errors are made, the staff is stressed, and customers are upset.

Answered 4 October 2018
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