Good job for chill peopleWhile Tokyo smokes upper management is messy the actual job is super great for people who want a laid-back customer service-centred job. Also great way to learn about cannabis and try new products
Cannabis Consultant in Hamilton, ON
Glad they've been bought outOne of the worst dispos selling some of the worst quality branded cannabis. Will push upselling on those bad quality products, doesn't care about client relationships.
Corporate interference and abhorrent managementPlace is a mess. Management is the worst I've ever dealt with and they constantly unload all managerial duties on employees with no reward. Due to corporate pricing, customers frequently enter pre-agitated and it creates very unrewarding environment.
Assistant Manager in Toronto, ON
Two years in the trash Don’t waste your time with Tokyo smoke. They will try to cut corners at any given chance. Not worth your time or energy. This is a horrible place to work.
Assistant Manager (full time) in Toronto, ON
Work anywhere else if you value your time or mental health. You would think selling cannabis would be such a chill job, but I have never been treated like I don’t matter more then when I worked for Tokyo. Don’t get me wrong, IN store, you can create an amazing team and try to cultivate the best environment. But eventually it becomes not enough because you are so stressed out. you will be unappreciated and overworked and disrespected by all of the people higher up then you. Smoke and mirrors, empty promises. You are only valued if you literally sell your soul and go above, above and beyond - but even then they will just pile more work onto you and no compensation. You get little to no recognition. They do anything and everything to avoid giving you praise, respect, or make you feel like your time is valuable. The regional managers so clearly play favourites and honestly are the complete opposite of cannabis culture. They state they care about your mental health and simultaneously destroy it. It’s toxic, and extremely clique like. High school vibes. If you aren’t a favourite to the people who constantly disrespect you, you won’t move up. There is little to no room For growth. If you stand up for yourself, you will be flagged as a problematic or argumentative employee. No acknowledgment for hard work, only for everything you’re not doing. Little to no support from anyone in head office. No one ever knows what’s going on. The communication is non existent. If they want something done in the store they expect you to spend your own money, then reimburse you. Maybe. The shady moves behind the scenes are crazy.. They don’t let you do your own orders in store, they make so many “partnerships” with licensed producers and then force you to carry a bunch of their products, that don’t sell, then get mad when they don’t sell. They were too worried about opening as many stores as possible over even creating a training protocol. (Shoutout to the new store open team though, they are some cool people) Everything is rushed and unprepared, and somehow always your fault. Honestly I could write a whole book about this place. Just imagine the worst corporate retail nightmare, and you have your experience lined up for you. It was SUCH a disappointment, a place I expected to be the most incredible opportunity and amazing job ended up making me go home and hate myself and cry every night. There are so many other dispensaries - literally work at any other one.