Tokyo Smoke
Happiness score is 47 out of 100
2.5 out of 5 stars.
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Tokyo Smoke Careers and Employment

Work happiness

Scores based on about 11 responses to Indeed's survey on work happiness
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About the company

  • Company size
    51 to 200
  • Industry
    Retail & Wholesale
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9 jobs

Rating overview

Rating is calculated based on 20 reviews and is evolving.



Key Holder, Educator in Oshawa, ON
on 18 November 2021
Completely Lost the Plot
A great place to be if you enjoy being overworked, under appreciated, and disrespected. Enjoy being left to fend for yourself at the front while managers spend all day in the back of house doing god knows what (if they actually show up, that is) and then being accused of not wanting to do your job. Enjoy a workplace culture where no one brings up any concerns or ideas because everyone understands that corporate literally doesn’t care what it’s employees think. Absolutely unprofessional management and there is a complete lack of support from corporate. You will receive conflicting info from management and corporate which makes an already heavily restricted job so much harder. Most of the higher ups (regional management is a good example) have absolutely no interest or passion in anything having to do with Cannabis and the beautiful culture that surrounds it. I felt like I was selling my soul trying to collect customer info for their scammy High Roller Club, just for some issue to inevitably arise with the system and I’d be stuck trying to appease an irate customer. This place does not care about you. Don’t do it
Key Holder in Cambridge, ON
on 17 November 2021
A structured, professional, but still very enjoyable work environment
During my time at Tokyo Smoke I have personally seen so much care taken in how the store is run and how employees and management work overall as a team. The store is structured in a way that makes keeping up with the fast pace cannabis industry an easy task while still allowing staff to have full conversations with customers on product and education. If you get overwhelmed or are not as well versed on a subject the management team is more than willing to help you, and if they don't know they will take the time to figure it out with you. Availability and schedule information is all done in an app that is super easy to navigate and relieves the stress of booking time off. Also when needed, the management team has been very accommodating and has provided help for myself and staff members to the best of their abilities. The structure of the store is what makes working at Tokyo Smoke so enjoyable because everyone is valued for the skills they have and are listened to when there are any concerns, issues or new ideas. I feel that I am respected and valued by the management team and the people I work with and am proud to work at Tokyo Smoke.
Key Holder in Cambridge, ON
on 16 November 2021
Tokyo Smoke Pinebush has a friendly, positive and fun atmosphere.
We all work together and communicate to help us perform better in our specific roles. There is very much a team-oriented, give-and take-vibe here, which I personally respect in the workplace. Something that I really like about this team is that we’re great at what we do, and we all have qualities that we bring to make work feel a bit more comfortable and homey. They also use an awesome app for scheduling that allows you to easily set your availability to help make your work-life balance easier to manage.I’d like to also mention management specifically, who have always been very kind and accommodating. It makes me feel good to be flexible and pay it forward when needed because I know that they have done so for myself and the other staff as well. They are often busy completing tasks to help the store run smoothly, but will still do what that can (that’s within reason) for any of the staff.
Educator in Toronto, ON
on 8 November 2021
Bad management
Management constantly allowed customers to verbally abuse employees. Price points for products WAY too high. Too competitive between employees for sales when none of us are getting commissions
Educator in Cambridge, ON
on 22 October 2021
Beware of 75 Pinebush
This store has some major problems to fix!The managers operate as if the staff are disposable and show no appreciation for your hard work and loyalty. They value customers more than their own staff, giving customers better discounts (we were encouraged to used the point program but we shouldn’t have to as staff).You will also find yourself running the front on your own, even during rushes (One staff: five customers). The managers will stay in the office “watching the cameras” to make you feel supported but when you actually get swamped and need help they won’t be available (dealing with personal issues or gossiping with the key holders).The managers really need start treating their employees with respect. If they personally don’t like you; you will never get a good shift, you’ll never see management and you’ll never hear a ‘thank you’ from their mouths. Don’t be fooled, not everything is as it seems at 75 Pinebush, all the walls have ears.

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Questions and answers

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Interview insights

Insights from 51 Indeed users who have interviewed with Tokyo Smoke within the last 5 years.

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