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Ticketmaster Employee Reviews

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Canada48 reviews
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3.0
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Lots of customer interaction
Job varied from really slow days to very busy days. Constant customer interaction while selling tickets to various events, both local and out of town. Busiest during event nights.
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5.0
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Amazing workplace
Very fun to travel to different locations to work and meet new people. Customer service is great and you're able to talk to people and help them through what they need.
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5.0
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Bon environement de travail
Ils ont la tendance a faire se spropre outils informatique ou lieu d' utiliser choses plus standard
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3.0
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Company is too cheap to pay properly
Company is also too cheap to upgrade to new computers. The computer system and software used are from the 90s. The company also refuses to upgrade uniforms - the uniforms are outdated and some of the cardigans are fraying and falling apart.
The management in the office is not that professional and not friendly to the staff.
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5.0
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Awesome Job
my time at Ticketmaster was, simply put, a fun place to work at. The staff was very friendly and a pleasure to work with. I would definitely recommend working at Ticketmaster to anyone.
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3.0
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Fun workplace, Médiocre Salary
A typical day at work is managing working with many surfaces. I learned to do multiple task at the same time. Not much culture . The hardest part is doing so many things without having the salary that comes with it.
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2.0
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A fuir!
Les employés du centre d'appel sont traités avec beaucoup de condescendance venant des autres départements.
La directrice du centre d'appel est incompétente, infantilisante, et n'a aucune intégrité. Le centre d'appel est géré tel une garderie, et il ne faut surtout pas oublier de demander à un superviseur avant d'aller faire pipi.

Power trips de la part de la directrice et/ou superviseurs du centre d'appel occasionnel- il arrive qu'un agent peut se faire réprimander en plein centre d'appel devant tout le monde.

La direction en générale manque de transparence, et le micro micromanagement est à l'honneur.

L'embauche d'agents du centre d'appel est toujours a refaire car les conditions de travail sont minables et personne ne reste.

Aucun avantage sociaux ou même de rabais employé sur les billets de spectacle.

A fuir!
Pros
Horaire flexible
Cons
Tout le reste
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1.0
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Mauvaises conditions de travail
J'y ai travaillé deux ans, nous avons dû fonder un syndicat pour faire respecter un minimum de décence humaine au sein du centre d'appels. Extrêmement strict sur les absences et retard, aucun avantage (pas même de rabais sur les billets), une équipe de gestion qui applique à la lettre les politiques venant de corporate sans jamais les questionner ou les réviser, aucune sécurité d'emploi (personne du centre d'appels n'est considéré permanent), le centre d'appels de Montréal est constamment forcé de refaire le travail des centres américains, pas d'augmentation de salaire... Un emploi de transition, tout au mieux.
Pros
L'équipe des ventes et service à la clientèle
Cons
Conditions de travail, gestion, salaire
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3.0
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Productive, strict place
No cover, dental insurance or even reduced price on tickets. A lot of work with no equivalent pay rate. The staff is awesome and there is no pressure
Pros
Flexible hours
Cons
Only two breaks for assistants.
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2.0
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Lukewarm
I worked here as a teenager, it was my first job during high school. Bullying and poor management were common, but the schedule flexibility was great.
Pros
Flexible Schedule, Easy high school job, Fun Events
Cons
Questionable Management, poor employee satisfaction, Poor work environment
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4.0
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my favorite job
I have worked for Ticketmaster for a long time. It has been a fantastic job while in school, with very flexible hours. The management is wonderful and the coworkers are great. Gets a little stressful when customers are upset but over all just a great, chill job for students. You only really work when there are events so you don't really get enough shifts to survive just on Ticketmaster, but its a nice extra bit of income.
Pros
flexible hours, great management
Cons
not many shifts per month
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3.0
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Customer Service
Call Centre work. You helped customers purchase, exchange or return tickets for events. Hours are good and will accommodate if you go to school. Hardest part of the job is trying to complete a transaction when systems are down. Most enjoyable part is being able to see events prior to being publicized.
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1.0
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ennui mortel et banalité
je naime pas travailler chez ticketmaster. tout le monde qui sy trouve désire aller ailleurs et moi aussi. les journées sont longues je ne me forge aucune amitié avec personne et jentends des problemes toute la journée moi qui en ait deja beaucoup. jaimerais un emploi aux antipodes de cet emploi la. le seul avantage cest de travailler assis sur un ordi mais rien nest motivant dans les tâches.
Pros
assis sur un ordinateur
Cons
très strict sur les retards et lhoraire, ennui et banalité
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5.0
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Great Hours
i enjoyed working all different types of venues. I met great people who, could teach me things I wasn't equipped with. Helpful at all times and the management team were flexible with times.
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4.0
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Easy work place, nice people.
Great training and help from various people in the compagny. If job done well, great chance of moving up. Job is pretty easy once you get the hang of it. Great help in the box office itself if you have a problem with customers or questions during hours.
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5.0
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Flexibility and Great scheduling.
I had one of the best experience with working along a group or alone at numerous venues. Enjoying the highlights of what ticket selling I was doing. Overall they had a great system.
Pros
the management
Cons
rude customers
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5.0
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Great place to work!
Great work culture, very relaxed. Everyone wears jeans and you can even bring your dog to work. Everyone is very nice and friendly. Very unique office space.
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5.0
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Productive and fun workplace environment
Loved working at Maple Leaf Sports and Entertainment. It was a fun stress free environment. Got to meet great people and many perks like seeing events and opportunities to grow within the company.
Pros
Great hours to work
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5.0
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Great job for students
great part-time job. Very fun and relaxing atmosphere. Management fully supports all employees. The training is great. Everyone knows how to do their job in an efficient manner.
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4.0
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Great First Job
Was a great first official job
Got to work concerts and sporting games

The management was supportive and was a pleasure to work for

gave great cash management experience
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3.0
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Fun job, low pay
Work only during events, little hours available, and low pay. Met lots of interesting people, and worked around my school schedule. Got to see events coming months in advance before anyone else.
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Overall rating
3.9
Based on 542 reviews
5
207
4
170
3
93
2
35
1
37
Ratings by category
3.8
Work/Life Balance
3.5
Salary/Benefits
3.4
Job Security/Advancement
3.5
Management
3.8
Culture