Ticketmaster Employee Reviews
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Great Hours
Box Office Representative (Former Employee) – Edmonton, AB – 28 February 2018
i enjoyed working all different types of venues. I met great people who, could teach me things I wasn't equipped with. Helpful at all times and the management team were flexible with times.
Flexibility and Great scheduling.
Ticket Seller (Former Employee) – Edmonton, AB – 23 November 2017
I had one of the best experience with working along a group or alone at numerous venues. Enjoying the highlights of what ticket selling I was doing. Overall they had a great system.
Pros
the management
Cons
rude customers
Productive and fun workplace environment
Assistant Box Office Manager (Former Employee) – Toronto, ON – 9 November 2017
Loved working at Maple Leaf Sports and Entertainment. It was a fun stress free environment. Got to meet great people and many perks like seeing events and opportunities to grow within the company.
Pros
Great hours to work
Great job for students
Customer Service Representative (Former Employee) – Vancouver, BC – 29 September 2017
great part-time job. Very fun and relaxing atmosphere. Management fully supports all employees. The training is great. Everyone knows how to do their job in an efficient manner.
Fun job, low pay
Ticket Seller (Former Employee) – Calgary, AB – 16 August 2017
Work only during events, little hours available, and low pay. Met lots of interesting people, and worked around my school schedule. Got to see events coming months in advance before anyone else.
productive and fun
Ticket Seller (Former Employee) – Hamilton, ON – 19 June 2017
Working at ticketmaster was amazing, it was a different environment. Everyone helped each other out when they could and even though dealing with customers was not fun it was still very exciting
Entreprise sans vision, direction arrierée.
Assistant-superviseur (Current Employee) – Montréal, QC – 26 April 2017
Très bien située, très bel établissement. Des bonnes gens font partie de l'entreprise, et la personne s'occupant de sélectionner les employés fait très bien son boulot. Les horaires sont flexibles, et les équipes sont très dynamiques.
Malheureusement, le tout est complètement ruiné par une direction complètement incompétente, qui fut mise en place par le biais d'un népotisme des plus ignobles. Ces personnes n'ont aucune compétence justifiant leur position, et dirige l'entreprise tel un poulet sans tête.
Les employés du centre d'appel sont traités avec dédain et mépris, et sont tenu bien loin de toute information pour exercer leur travail. La seule manière d'être promu est de céder sa dignité et de faire plaisir aux patrons.
Aucun avantage social, ni rabais entreprise.
En somme, une place où rentrer pour gagner l'expérience nécessaire pour passer à autre chose, mais où se tenir bien loin si on recherche quelque chose de permanent.
Malheureusement, le tout est complètement ruiné par une direction complètement incompétente, qui fut mise en place par le biais d'un népotisme des plus ignobles. Ces personnes n'ont aucune compétence justifiant leur position, et dirige l'entreprise tel un poulet sans tête.
Les employés du centre d'appel sont traités avec dédain et mépris, et sont tenu bien loin de toute information pour exercer leur travail. La seule manière d'être promu est de céder sa dignité et de faire plaisir aux patrons.
Aucun avantage social, ni rabais entreprise.
En somme, une place où rentrer pour gagner l'expérience nécessaire pour passer à autre chose, mais où se tenir bien loin si on recherche quelque chose de permanent.
Pros
Horaire flexible, bonne qualité d'employé, formation payée
Cons
Direction incompétente, aucune description de tâche, aucun support dans notre travail
Great people!
Senior Expedited Services Co-ordinator (Current Employee) – Toronto, ON – 27 March 2017
*Great people to work with.
*Fun office environment with 'socials' and parties on special occasions.
*Being able to go to some concerts is fun.
*Hard part is the long hours during festival season.
*Fun office environment with 'socials' and parties on special occasions.
*Being able to go to some concerts is fun.
*Hard part is the long hours during festival season.
Pros
Great people
Cons
Some long hours
Ticket Sales
Call Centre Representative (Former Employee) – Winnipeg, MB – 24 March 2017
What it says on this tin. I sold tickets for events at the ticketmaster call centre. Overall fine for call centre work, actual breaks were given and the call centre itself was clean and the managers were pretty relaxed.
In general however call centre work is a nightmare no matter how well you're treated and it got old fast. Another job that I was laid off from due to outsourcing in this case.
In general however call centre work is a nightmare no matter how well you're treated and it got old fast. Another job that I was laid off from due to outsourcing in this case.
productive work environment
Ticket Operations Sales Associate (Current Employee) – Kanata, ON – 4 February 2017
The fantastic skills in customer service that I have learned at Ticketmaster are unprecedented and i will continue to use those skills in my day to day life.
Pros
guaranteed job every hockey season
Cons
no hours in the summer
Wish they hadn't relocated
Customer Service Representative (Former Employee) – Winnipeg, MB – 26 January 2017
I worked at Ticketmaster's contact centre which has since closed down. Unfortunately they moved their call centre to the states. It was a fun environment and quick paced environment. I don't know what it's like to work on the front end of things (which is the only place you would be able to get a job in Canada now- working at the kiosk/ box office)
Ticketmaster. Great place to work, but not too many hours unless moving to higher position.
Box office sales staff (Former Employee) – Burnaby, BC – 1 December 2016
Typical day at work consists of going to whichever venue you are scheduled to, log into computer system, count cash, help customers choose and purchase tickets according to each event. Learned a good balance of computer systems and customer service skills while on the job. Co-workers are friendly and supportive. Hardest part of the job is either giving away shifts or working on at an extremely popular event. Most enjoyable part of the job is working with positive, friendly co-workers.
Pros
Great people to work with
Cons
Not consistent hours and long commute downtown
Slow-paced work with great people
Seller (Current Employee) – Calgary, AB – 6 June 2016
The environment at Ticketmaster is pleasant.All of the employees get along and have great conversations. The workload is relatively little, and the job itself is straight-forward. The management does a fine job of keeping the employees in the loop, however the initial training was lacking and the leniency of our supervisors is sometimes detrimental.
Pros
Staff Cafeteria, Discounts on Tickets
Cons
Shortage of hours, Nothing to do
Interactive, positive and unique work experience
Box Office Supervisor (Former Employee) – Toronto, ON – 12 November 2015
Working for one of the biggest games to take place in Toronto, it was really amazing for myself to meet new people from not only within the city but around the world. I was fortunate to work at 2 locations where I was able to constantly see different aspects of the games along with helping my staff enjoy their work environment with a positive attitude. As the supervisor, I ensured to help my team work stress free by answering questions throughout the lines along with handling customer complaints.
Pros
Unique experience
Cons
none
Friendly workplace, Great people
Ticket Seller (Former Employee) – Edmonton, AB – 3 November 2015
The people you work with are very nice and often everyone becomes very close. Sometimes hours are slim but also very flexible. Once you get the hang of it it's all very straight forward. Supervisors are always on sight to help you with any problems you may encounter wether it's technical or costumer related.
Pros
Flexible hours, Simple operating system, Friendly people
Cons
sometimes lack of hours (short 3hr shifts)
The most enjoyable part of the job
Seller (Current Employee) – Edmonton, AB – 13 October 2015
Is the smile on all of the consumers faces as they buy tickets and are excited to enjoy the event. It is a good company to work for but as the season goes on the hours just are not there.
Fun workplace with people you can call your second family
Ticket Salesperson (Current Employee) – Prince George, BC – 14 June 2015
Working in a small box office makes it easy for you to get to know your co workers very well. sometimes you fight like family but they also have your back when you need them, also just like a family. the management is very good at their job and they teach you well, especially if you aren't good at working with computers. they have a system that literally looks like computer code. if you are unfamiliar with computer code its a whole new language you need to learn and they help you along the way.
a typical day is you and a couple people in the box office talking to customers about upcoming events. you are also selling them tickets to these in person and over the phone.
a typical day is you and a couple people in the box office talking to customers about upcoming events. you are also selling them tickets to these in person and over the phone.
Friendly management and employees, workign as a team to achieve an overall sales goal
Inbound Sales Associate (Former Employee) – winnipeg, mb – 26 April 2015
Management, supervisors and fellow employees were a pleasure to work with. my typical day was 8:45-4 pm. Free lunches on special occasions, incentive prizes for sales goals, survey goals.
Pros
free lunches on holidays or special occasions
Cons
very repetitive