THING5 Employee Reviews

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Found 16 reviews matching the search See all 25 reviews

Didn't like the job very hard on the nerves nasty calls

Sales Rep (Former Employee) – Minto, NB – 30 January 2017

I would not working another call center ever again.
Very stressful job. I need a more hands on job
This was not thehob for me.
Everyone is different

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Great work enviroment

CRO Agent (Former Employee) – Saint Andrews, NB – 26 January 2017

Working for Cloud5 was like working with family. I always felt at home. With the fun and exciting work environment I was never bored. There was always something going on. Always someone there to help. A very unique and interesting job.

Pros

Great management, friendly co-workers.

Cons

Not one.

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Training was great

Travel Consultant (Former Employee) – Saint John, NB – 7 July 2016

I was only at Thing5 for a month but enjoyed my time there. The trainers are a great group of people. You have to treat it like a job although the training does feel like a school atmosphere. You do start at 13.25 as apposed to the 14.25 that is stated in the ad. I had never worked at a call center before but I would recomend this one for sure. I made a lot of great friends when I was there.

Pros

Great atmosphere. Friendly people.

Cons

shift work.

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Job ad is a lie

Travel Consultant (Current Employee) – Saint John, NB – 14 June 2016

First off starting rate is 13.25 a dollar less than advertised for, you don't get 14.25 until fully trained which can take up to a year, so that's a lie. The people during training can't train you 1 way of doing things if you ask 4 people the exact same question you'll get 4 different answers. If you like the call centre life then this is an alright job for you but it's not spectacular.

Pros

Free food

Cons

Making 1$ less than what they say starting wage is

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Overall work enviroment

Trainer/Associate Team Lead (Current Employee) – Saint Andrews, NB – 31 March 2016

The employees are like a very large family who support one another and the management is very supportive as well.
The management have special days for the employees with games to lift spirits.
Pot lucks are a common place as well as a large Christmas dinner for the staff during work hours.
Raises are reviewed yearly and given to those who work hard.

Pros

Family enviroment

Cons

Shift work

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Over all great company

Reservations Agent (Current Employee) – Saint Andrews, NB – 19 October 2015

I always enjoy my time working with THING5. And have learned a lot during my employment. I genuinely enjoy working there.

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Good work environment

Travel Counsellor (Former Employee) – Saint John, NB – 5 May 2015

Great team of workers and a dedicated management team that pushes employees to succeed and cares about personal and professional development.

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Friendly environment and sympathetic management.

Reservation Specialist (Former Employee) – Dieppe, NB – 5 May 2015

While I worked at Thing5 my mother took ill and unfortunately passed away. Thing5 was very sympathetic and understanding with the entire situation.

Pros

Free Wifi and Cable TV

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Great company for a self-motivated person

Performance Strategist (Former Employee) – Moncton, NB – 1 March 2015

Employees are hired with the expectation that they will fulfill their responsibilities. Support is available when needed, but micromanagement is not practiced.

Pros

Flexible schedule

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Hotel reservations at it's core

Specialized Services Elite Agent (Former Employee) – Dieppe, NB – 24 February 2015

Your shift varies on a number of things, mostly due to rankings. The more calls efficiently you handle, the better the hours, and shifts you will receive.

Pros

Free Parking

Cons

Very Late Shifts at Times

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Productive and fun environment

Team Lead (Current Employee) – Oromocto New Brunswikc – 11 August 2014

As a Team Lead a typical day involves reviewing my teams performance on multiple metrics. Regular team coaching and review to improve performance and productivity.
I have learned the importance of time management and prioritizing my require duties for the day.
The people I work with are great, they are what makes the role of team lead so enjoyable.

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Underappreciated

General Reservations Agent (Current Employee) – Dieppe, NB – 1 August 2014

Management does not care about their employees. There's no job security. They're not handicap accessible. They don't pay for breaks or if you need to use the washroom. There's no transportation available after 10pm. There's no room for growth. You can be scheduled until 3am one day and start at 3pm the next day and end up with an 8am start time a couple days after then back to nights. You can end up with 10ds in a row with 1 day off. They will not take into account any problems (health/ transportation) that you might ne having. Management will not listen to any suggestions.

Cons

unheated lunch room in the winter. no visual coverage. bad medical plan.

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fun work environment but horrible hours and pay

csr (Former Employee) – moncton – 22 July 2014

Poorly compensated with next to no performance bonuses ect. and very minimal raises if "promoted". Breaks (including coffee breaks ARE NOT PAID but fully mandatory. Shifts are at least 8.5 hours long and vary too much (literally can be working until 3am and then shechuled to come back in at 3pm the same day - sometimes scheduled for 7-10 days in a row - no consistency to shifts or even days off and they are not willing to fix this).

Training is ok but limited - job differs greatly from day time (which is what they train you for) to overnight (where you get scheduled the most).

Nice work environment - small call center, stores/fast food (subway McD's pita pit) within walking distance

Pros

free coffee, friendly environment, does not require french, free parking

Cons

bad hours, bad pay, repetitive call after call, management there very inexperienced

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Micromanaged and underappreciated

Customer Service Representative (Former Employee) – Oromocto, NB – 17 May 2014

The call centre did not treat its employees with respect. Some team leaders were very unprofessional. A typical day at work was to take inbound calls from potential guests and inform them about local attractions, what the hotel offered and of course to close the deal. My co-workers were excellent. The hardest part of the job was telling a potential guest that there were rooms available since our system said there were but the hotel had not updated their information - we were instructed to go with what our system dictated. The most enjoyable part of the job was making a connection with the guest.

Pros

Co-workers were great friends

Cons

Some of the new team leads were unprofessional and unapproachable

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Like the idea

travel counselor (Current Employee) – saint john, nb – 10 January 2014

I actually like what this job is all about, however, Havent been there too long and already notice that the work/life balance is really off. The hours are horrible if you have children, work every holiday even christmas and if you take time for a doc appointment or sick they hold it against you no matter what. I guess it is a call center and call centers are about the bottom line. not terrible but nothing special

Pros

inbound mostly friendly customers

Cons

work/life balance, hours

Was this review helpful?Yes 32 No 16Report

Inbound Contact Center

Virtual Agent Services (Current Employee) – Plaster Rock, NB – 10 June 2013

I am a TeamLead at our Inbound Contact Center and have been for over 2 years. I enjoy being apart of the Management team and supporting my agents daily. Providing guidance and coaching to obtain the desired results/goals of the client is my main role, which I enjoy. Teamwork and Teambuilding are also essential responsibilities in my role which I enjoy. These would be the areas I find challenging: dealing with scheduling conflicts, and morale issues; however I have learned how to deal with most situations through my manager's feedback/coaching.

Was this review helpful?Yes 12 No 36Report

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