Active, and energetic setting.
Frontline Support Worker (Former Employee) – Toronto, ON – 3 October 2017
My time at the Gateway was an great experience for me. I really enjoy working with people, being able to help, or just a person some one could confide in. We had a very "team" like presence in the building between all the staff(upper to bottom). A day at work would vary from the night( as, I worked both); for example, the drop in piece was mainly a day time event which was open to the public, so it could get very busy. Summarily, the night had different task to tend to: making sure of residents were accounted for, making sure SMIS was properly updated, and keeping an eye on transients who pop by for are washroom services or other basic amenities.
On the other hand, I found it tough watching some of the residents fall on tough times and suffer set-backs.
The job taught me patients(with people, and co-workers), perseverance( understanding there will be set-backs with residents), and persistence( got to keep a positive attitude, and reinforce the good things residents have going for them self's). Apparently, the three "P's".
free food, flexible schedule, good management
watching residents fail goals, watching residents loose their beds, watching residents relapse